Jetblue Airways

In December 2014 I took two separate jetBlue flights one from SFO to JFK and then another from JFK to LAX. These flights were fairly long (5 hours) and I found the service to be quite sterile and mediocre. While it was nice that snacks and drinks were made available throughout the flight there were no healthy options aside from water and if you were not prepared to purchase a meal on board chips and cookies were basically your only options for the flight. I feel that this is standard for a flight that may be 1 or 2 hours long but for a longer 5 hour trip I expect there to be meal service included in the price of the fare. I also suffered from severe pain in my right ear during and after landing on both these flights which I had not experienced on another domestic US flight with a different airline that I had taken around the same time nor on any other flight I have had prior or after these two jetBlue ones.

Just arrived in NYC (LGA) from Fort Myers with my 3 kids and husband. We were really impressed by our experiences on outgoing and returning flights. Great satisfaction with all aspects of travel - boarding inflight service (healthy food and beverage choices entertainment communication service spacious seats and storage).

JFK-IAD ERJ-195 The seat is nice and provides enough legroom. It was a short flight of about 50 minutes. There were personal TV which is good enough for a short flight. You can switch channels to news such as CNN. The flight has snacks and cola for complimentary. It is the best experience I have had on short flight.

R/T JFK to LIR (Liberia Costa Rica) in Even More Space seats. The EMS seats entitle you to shorter waiting time at the TSA checkpoint which we needed since we were a little late arriving to JFK. We purchased food to bring on board but "boxes" are availlable. No Eat Up Cafe (fresh food) is sold on this flight. The EMS seats have lots of leg room which is great. Our flight attendants both ways were friendly and efficient and complimentary snacks and beverages available at all times. Since we were on an international flight the movies were free but they charge $3 for headphones (which I feel JB should comp for the EMS rows). Overall a great experience. We use this service twice annually to visit our home in CR.

Flew between New York JFK and Fort Myers. Checked in online and bag drop at JFK was quick and easy. Flight left on time was 45 mins quicker than originally advised. Leg room was excellent much better than most international airlines complimentary in flight soft drinks and snacks all in all a very good experience and we will use Jetblue again.

I flew from Boston to Philadelphia with Jetblue on Monday August 25th. The Airline was punctual and the seats were decent. Great airline to use domestically.

Flew Mint Class from LAX to JFK and were impressed with the overall experience. We live in Asia and fly Business or First Class on some fantastic full service Asian based airlines but this Jetblue Mint experience can easily beat most of them. We took the 7am flight on a heavy 100 percent full A321 flight. The check in was smooth with a nice welcome from the ground staff. Our luggage were slightly oversize and above the max. 50 pounds allowance per piece but they were flexible on it hence we didn't need to pay the additional fees. We arrived around 5.30 am hence only a few passengers on the security check and didn't bother to use the express line. The boarding was announced at 6:15 am and the Mint passengers got to board first. We were seated in 3A and 3C which is perfect for couple even though the single suite with sliding door in front and the back of our seats row 2 and 4 were more private. The cabin crew were very helpful in explaining the Mint service seat functions and presented us with menu card. The welcome drink with or without vodka were a delight. It took us a while to learn the full features of the seat as they are so unique and not the usual features you find in other carriers. The thick blanket noise canceling headphones power point container for your phones and sunglasses are very thoughtful. The boarding was completed before 7am and the departure was on time. We got to choose 3 out of five meals prepared by Saxon+Parole which were delicious and nicely presented. The Icecream by blue marble and Mah Ze Dahr cookies in a box were of good quality. One feature we love the most is free and fast wifi as soon as we took off. The non stop TV entertainment although not AVOD was cool and we could watch it as soon as we sat down. The in-massage seat function helped us to relax and dozing off for most 5 hours and 30 minutes flight. I am 6 feet tall and I found the seat is comfortable and I was able to stretch flat out. We arrived at JFK 10 minutes earlier than scheduled and were very happy with our experience. Book early for extreme good value and highly recommend the Mint class to anyone looking for a fantastic First class experience at an affordable price.

HPN-MCO. No complaints seats were roomy. Check in was easy both ways. Great entertainment as you could actually watch live TV. No meals offered (short flight). Basic refreshments. Good value!

Took flight 1834 from Port-au-Prince to JFK on 10/17/14. What a great experience - almost. The personnel were exceptional. They did everything right. My seat was 1D since no one was in the exit row seats they let me move back and allowed my friend in coach to move next to me he is 6 ft 3 so that was great for him. The attendants were on their game the whole trip and got me coffee after their normal serving time without a hitch. Only problem was my seat sound connection crackled so I used the seat connection next to me. No problem as long as no one is directly next to you.

I travel a fair amount (7-10 trips a year for biz and pleasure). I am fine with zero amenties for short hauls but I am sorry Boston - San Diego is a long flight. I paid $90 extra for leg room and was still jammed in like a sardine. There was nothing to eat except junk food (salt or sugar) or a cardboard sandwich for purchase. No free wine or beer. If I wanted a cheap blanket and pillow for the red-eye home I had to BUY it (and then had to own it) - I traveled to this business meeting with one carry on - what am I supposed to do with my new jetblue bedding? Talk about a throwaway anti-environmental business model. I had to pay for TV if I wanted it - only good thing is free wifi. I paid over $900 for the ticket. Jet Blue should not treat their transcontinental flyers like this. I would not recommend JB to anyone taking a trip longer than 90 minutes and I would only use them again if I could find no other carrier going to the destination.