Interjet

✅ Trip Verified | The most boneheaded experience I've ever had on an airline. Flying from Miami to Guadalajara via Mexico City. Arriving in Mexico City it proved impossible to discover the gate associated with my connecting flight. Not present in the airport departures listing. A random Interjet gate agent urged me to 'wait 20 minutes'. 20 minutes later urged me to 'go upstairs and ask at the Interjet desk'. Visit the desk and am told, 'Gate T'. Go to Gate T and find Tampico passengers being boarded. Return to the Interjet desk, told Guadalajara boarding after Tampico. Return to Gate T and a lengthy wait until I am sitting at a deserted gate. Return to the Interjet desk. Oh, that flight has departed. WTF! From where because it didn't leave from the gate you sent me to. Go downstairs and see my supervisor and she will book you on another flight. Supervisor insists that the gate information was sent to the airport and 'not our fault' that it wasn't displayed. Of course not, who would have the audacity to blame Interjet for this mess up. And thanks for the heartfelt sympathy. So now my 9PM connection is a 6AM connection and I am enjoying the night at an airport gate. If I wanted to fly for 20 hours I would have booked a flight to Asia. Interjet is the airline that can't shoot straight.

Not Verified | First the flight was delayed for 3 hours then we got on the plane we never took off we were told that an engine did not start and we waited at least another 3 hours we arrived at CDMX at approximately 6 o'clock our flight from CDMX to Villahermosa left at 4 almost 5 (we lost it ) They told us that the other flight was at 6:45 after no longer that now at 8:30 we arrived to ask for our tickets and they told us that there was no longer space that the only flight was until the next day at 5: 30 in the morning and we had to be there at 3 in the morning. We had not eaten (nor had lunch or dinner) We were tired and apart they tell us that at 3 in the morning we have to be at the airport And adding that they did not even know what gate we had on the next day. Terrible airline. I do not recommend it at all. Disorganized, irresponsible. Primero se retraso el vuelo por 3 horas luego nos subimos al avión nunca despegamos nos dijeron que un motor no arancaba y esperamos mínimo otras 3 horas llegamos a CDMX aproximadamente a las 6 nuestro vuelo de CDMX a Villahermosa salía a las 4 casi 5 (lo perdimos) nos dijeron que el otro vuelo era a las 6:45 luego que ya no que ahora a las 8:30 llegamos a pedir nuestros boletos y nos dijeron que ya no había espacio que el único vuelo era hasta el siguiente día a las 5:30 de la mañana y teníamos que estar ahí a las 3 de la madrugada. No habíamos comido ( ni almorzado ni cenado) Estábamos cansadas y aparte nos dicen que a las 3 de la madrugada tenemos que estar en el aeropuerto Y agregándole ni siquiera sabían que gate nos tocaba al siguiente día Pésima aerolínea no la recomiendo para nada. Desorganizados, irresponsables. 0 estrellas.

✅ Trip Verified | El Salvador to Mexico City. I flew with Interjet a week ago. I had some luggage vandalised and destroyed with a sharp object. I reported the incident immediately at airport. A report was taken. When I contacted staff of interjet, not a single person wanted to help. On the phone they hung up. At the airport they sent me to another city to report. On email they only say automated polite response. They stop responding and never helped. This is the worst airline. No customer service. No support. Do not fly with them. Worst experience. The flights were cancelled. They had no airplane for us. Had to wait an entire day. Cannot be trusted.

Not Verified | Las Vegas to Monterrey. Just made reservations for 4 one way flights with Interjet. One one leg, I made a mistake of choosing a afternoon flight instead of a morning flight from Mexico City to Guadalajara. After realizing my mistake, I called Interjet customer service (within 15 minutes) I was told that there will be a $35 charge to make the change. Are you serious Interjet?? I just spent over $900.00 on 4 flights and you are going to charge me another $35 for a change that shouldn't take more than 2 minutes to make?? Shame on you. I will never fly with your airline again.

✅ Trip Verified | Mexico City to Dallas with Interjet. This is probably my first and last time flying with them, even though the ticket is slightly cheaper the check-in process took 2 hours and I already checked in online. Luckily I arrived 3 hours before my flight.

✅ Trip Verified | Cancun to San Antonio via Mexico City. I went to Cancun to celebrate one of my dear friend's marriage. On the way back from Cancun to San Antonio, we had a connecting flight in Mexico City. We get from Cancun to Mexico City just fine, although we did not leave until 45 minutes after the scheduled departure, which was never mentioned by the Interjet staff. Luckily, our layover in Mexico City was long enough that a 45 minute delay would not make us miss our flight home. Boy, do I wish a 45 minute delay was the worst of our worries. We finally board the plane in Mexico City when we are told that it is too foggy in San Antonio to land the plane safely. They told us we would wait 30 minutes for another weather report. 30 minutes later, it is still too foggy. They told us to wait another 45 minutes for another report. After waiting on the tarmac for a total of 2 hours, they cancel our flight. Keep in mind that it had been foggy in San Antonio all day that day.. so why did we even board the plane?? They tell us to wait for our individual names to be called to obtain our immigration papers and exit the plane. We were the last few people off the plane and when we were finally off, nobody from Interjet was instructing us on where to go or what to do. We stood in the immigration line for about 45 minutes, then went to baggage claim because that's just where the crowd lead us.. After 1 hour of asking multiple staff members where to go to get another flight home, we finally were instructed to go to the Interjet ticketing line. Waited in that line for 2 more hours just for them to tell us that they could not accommodate us what so ever because it was a weather issue. The best they could do for us was get us on a flight the next day (over 24 hours later). No hotel accommodations. There was only 1 supervisor on duty and conveniently, the only staff member who spoke English. Other passengers were calling the San Antonio airport to check on the status of incoming flights. The San Antonio airport reported that many flights were landing without a problem that night. I am out $500 because I had to buy a hotel room and a flight on a different airline to get home sooner. I missed another full day of work because of Interjet. Interjet is the absolute WORST airline I have flown, and I will never be using them again. You shouldn't either. Don't even consider it!

✅ Trip Verified | My flight from San Antonio to Mexico City was canceled with this airline on Jan 13/2020 supposedly due to bad weather. This is what they said so that they didn’t have to compensate any passengers. It was canceled around 7ish. They said we had to go back to the ticket counter to see what we needed to do. Waited in that line from the time they canceled to almost 11:00 p . Just to find I only had two options call customer service for a refund or take another flight on 01/14 at 8:00 pm at night. I waited hours to hear that. They had no clue what they were doing they had maybe 3 people working basically to tell you oh well. I called customer service only to be told at first no supervisor spoke English. I called in the morning to ask not for a refund but for some type of credit for a future flight. I was told absolutely not. They said I should’ve bought the insurance they offered. I’m now out that money and more because I bought another ticket with a different airline for a lot earlier flight. These people don’t care how much money you spend with them or how many times you’ve used them. They don’t belong operating in the United States. They are slow and unprofessional. Never will I use them again and for anyone reading this good luck.

✅ Trip Verified | We booked non-stop roundtrip flights from San Francisco to Cancun for December 21, 2019 to January 4, 2020 way back in February 2019. When we went online December 20 to see about check-in we saw that they had put us on an overnight flight December 24 with 2 stops and a huge layover and changed our return to the same thing a day later than we needed to return. They had us missing 3 days of vacation & Christmas & also missing work on our return. We were never informed of these changes. We spent hours on the phone, getting passed around, cut off & getting no help that night & the next day. We had to book very expensive flights on another airline to get there in time for our hotel reservations, etc. We had to keep the flights coming back & it was a total nightmare. An 8 hour overnight layover in Mexico City just to get as far as Guadalajara. It took 18 hours altogether to get back & we both had to miss work. I believe they are running a scam advertising very good flights at a reasonable cost & then "canceling" the flights and putting customers on these terrible ones that no one would purchase on purpose. Also nonexistent customer service at the airport as well as by telephone and online. Definitely the worst airline we have ever flown.

Not Verified | Calgary to Mexico City. I wanted to change my returning flight because by mistake I chose the wrong date (1 day earlier) and they asked me to pay 150$ USD to change my flight when the ticket cost me 250$ USD. Freaking thieves. What a bad experience.

✅ Trip Verified | This has to be the worst airline. In Puerto Vallarta we had the very first InterJet flight out. Was it on time? Nope! Over 1 hour late and all they had to do was bring it to the ramp for boarding. The person checking people in was not even there until 10 minutes before boarding. We arrive at Mexico City at 10:20. Our next flight is at 8:30pm. But there is a flight at 12:20pm to Leon and were told by the counter there is 40 available seats and to come back at 12pm and they will put us on the earlier flight. We go back at 12pm and there is a mob of people about ready to riot. They were supposed to leave to Cancun on InterJet at 10am and 2 hours later nobody said a word to them and it turns out the pilot couldn't be bothered to come to work so they were screwed and turned away with no resolve. With all of that they asked if we could just go to the gate of the earlier flight and they would take care of us. Now that flight is late and the darn thing is sitting in the gate already. Turns out it was the very plane we flew in on. The lady did not arrive to check people into the plane until 1 minute before boarding. All the while the sign says it is on time and eventually left 45 minutes late for a plane that was already there and waiting with no people on it. My wife talked to the employee and she said NO. Them said if she did that then the numbers would be messed up and what about the late flight we would have been on? Really? So she walked away from us and pulled back the ramp. She left her screen up showing seating. There were at least 17 available seats that I could tell on her screen. After us there was one person with a boarding pass for the flights and she said she didn't have him in the system and told him to leave. Funny thing about that. We started in Puerto working in the earlier flight and the lady at the counter printed boarding passes for us because she didn't show us in the system even though we had the electronic passes literally on the InterJet app. This airline has the absolute worst customer service ever.