Interjet

Mexico City to San Jose and Interjet was a chalk and cheese experience. On the outbound leg we made an unscheduled diversion to collect passengers from a flight that made an emergency landing the previous night. On landing, chaose ensued as they appeared to have no idea of how many passengers should be on board and immigration officials got involved as there appeared to be some problem with departure cards. The net result was that a 3 hour journey turned into one of 8 hours! On the way back, everything worked perfectly.

The third time that I need to use this Interjet and then third time that they're late. When we were in the plane, it was moved to the taxiway but the 2nd engine didn't start. The aircraft was pulled to the gate and requested passengers to wait in the hall. We waited 3 hours 40 minutes until a technician from performed the repairments needed. The airline doesn´t gave us food (mandatory after 3 hours).

Interjet is the best airline in Mexico in my opinion. I travelled between Mexico and Colombia return and found them to be organised ,friendly and professional and the 50kg luggage allowance is generous. The aircraft were clean and flights were on time. I'm not sure if it's classified as a low cost carrier but it was cheap and better than some full service carriers that I've used.

Excellent. Good plane, nice Interjet cabin crew, clear information from the pilot, good drinks. Nothing to complain about with flying Interjet.

Flew MEX-MID return just a week ago. Flight there went smoothly great jetBlue-like service with free snacks and drinks and friendly cabin crew. No seatback entertainment system (only dropdown screens) and the in-seat audio system didn't work at all but I didn't really mind since it was only a 1 hour flight. On flight back due to change of plans I ended up arriving at MEX much earlier than planned and to shorten the wait for the flight I asked for an earlier flight got one that departed 1 hour earlier at no additional charge (which may not be a plus as seen later in the story). Boarded the flight everything went just as well as before until approach to MID. Pilot comes on the radio and says that there will be a 10-15 minute delay because of weather. So the plane circles around a bit (in heavy turbulence I might add) and 20 minutes later the pilot comes over the radio and says that we're diverting to CUN. We diverted to CUN waited an hour on the ground and went back to MID. At MID I checked the board and the flight I was originally booked on had arrived on time. Thankfully I wasn't connecting or doing anything important but still. However I can't blame the airline for the weather and it's a good airline.

It's five to six hours to Mexico City by bus about an hour by air. With the senior citizen discount plus 10% credit on each flight Interjet's flights are economical time savers. Another attraction is the 50 kilo (110 lbs.) free baggage limit. The service is okay but there are some problems with flights being on time. I always figure on certain flights from Mexico City arriving at least 20 minutes late despite the flight information board displaying them as "on time." I fly Interjet nationally and internationally and find the general service pretty good. It seems a flexible policy to wait for late passengers a practice which can easily cause a cabin full of punctual passengers to be delayed 15 minutes.

CUN-MEX on A320 small details on maintenance made me feel unsafe. Some bottom parts of the seats were not tight. Result was seats tilted forward during the flight 3 screens of ceiling entertainment system did not return to the resting position. Flight was on time and service was nice but basic. They offer potato chips and beverage/drinks. I cannot understand why they advertise that they have a WC only for women.

SJD-GDL A320 all Y service. Long line to check-in albeit personnel cheerfully provided boarding pass. No jetbridge at SJD so boarded the plane from the rear. Modern clean aircraft with nice all-female flight attendants. Two drink services were impressive for a 50 min flight. Very good service. Would not hesitate flying them again.

GDL-TIJ return. Check-in for my departing flight at the GDL airport was smooth. Once on board I found the seats to be very narrow and it was difficult to avoid hitting the man in the next seat with my elbows when reading. I am not particularly large 5'2" and 125 lbs so my size was not the problem. The flight attendants were very late serving the beverages and small snack. Overall the flight was not bad and was full. On my return check-in was lengthy because there was only one person at the counter. Finally they got someone else at the counter who was more efficient and the line moved more quickly. On this flight the FA's served the beverages and snack earlier in the flight. The flight was smooth and we arrived in GDL on time.

Guadalajara - Toluca - Acapulco and Acapulco - Mexico City - Merida in the last week and very impressed. All flights on time or early great service from check in staff and onboard free drinks including cocktails and beer snacks and new aircraft with excellent legroom. Highly recommended for the low fares and excellent service. The website is now quite easy and seats can be reserved at the time of reservation.