Interjet

✅ Trip Verified | Mexico City to Meridia. Despite the comfortable Airbus and the nice staff, I will never use this company anymore. They changed my booking to a late-night flight without even notifying me! (I checked my reservation the night before the flight and find all good) so I go to the airport in time and realize they canceled my flight and booked me a late flight (that, of course, is delayed). No explanation, no assistance in the airport, they don't even tell you they changed your flight! I check-in, go to the gate to board and then I realize I'm in another flight.

✅ Trip Verified | Toronto to Mexico City. After I bought my original ticket with no issues, I tried to change it via online with no success. The system gave error after error. I gave up since I didn’t want to call their telephone service which takes 40+ min. When I arrived to the counter to check-in, the person told me that in the interjet system I did actually change my flight. This was not notified to me in any form. I had to pay the change fee or I would lose my flight all together. Conveniently, the change that I never did, was to first class. When I finally got to my flight, it gets cancelled due to technical failures. I hurried to book a hotel for the night but I know that some people didn’t get a place, the hotels where full booked at 1 am. This is the worst experience I have had with any airline, I will never use them again and I definitely not recommend them.

✅ Trip Verified | Montreal to Mexico City. The worst customer service. We bought our ticket in November 28. The day after, (under 24 hours) we saw a ticket 200$ cheaper (each, so x2 = 400$). We decided to call Interjet and see if we could make a refund since it's under 24 hours of purchase. They said that there was no problem, that we have to send them our banking information by email and that they will refund us under 30 days. Today, we are February 28, 2020, and we still don't have our money back. We have been calling them and email them for months. The ticket was really not cheap since it was in high season. I cannot refund my credit card by my self. This was not suppose to happen. Now i have been paying credit card interest. In few months, my 400$ of saving by canceling my flight, will be eliminated by my credit card fees. They are only telling us that they put our case higher and higher, but we still have no answer. I don't know what to do honestly it's a nightmare.

✅ Trip Verified | San Jose to Mexico City. The absolute worst airline. I received no notification my flight was cancelled. They refused to get me another flight. I only learned that my flight was cancelled when I arrived at the checkin desk at the airport. No email, no phone call and when I checked my flight status online the server was down. They refused to put me on a same day flight or cover my expenses. When I asked them to pay for another airline they said it is against the policy of Interjet. They only provided me a phone number to call. I called the number and they transferred my 5 times, then they told me to call a different number. No customer service!

✅ Trip Verified | I flew from Hermosillo to Calgary on Feb 24. To make sure I would have a smooth ride went to the airport to enquire on my trip the next day. I was told I would get my bag at Montreal airport but my bag never came. Phoned Interjet and they told me it never came because the plane was already full with too many bags. They phone me on Feb 26 and told me my bag would come on Feb 27 to Calgary. I live 3hrs away. I ask for the bag to be delivered to Medicine Hat they told me they could not. Worst airline ever.

✅ Trip Verified | Vancouver to Medellin via Mexico City. When I checked in at YVR, Vancouver, I thought "how strange, that check-in employee was really dry and rude". He barely spoke to me at all and looked like he was just having a bad day. Little did I know, that would be the general mood I'd find in every Interjet employee going forward. When I arrived at home after 2 days of travel, I was notified that the airline had left my suitcase, with every piece of clothing I had that wasn't on my body. I was told that if it took longer than 48 hours to get to my door, I'd get compensation because I'd clearly have to get new clothing. They took over a month to respond to my request for compensation saying it "wasn't their responsibility". I have yet to fly with an airline that cares so little about their clients. I am done with them and wouldn't recommend them to my worst enemy.

✅ Trip Verified | Merida to Mexico City. Horrible service. The airline employee took my carry-on bag against my wishes and arguments. They claimed it was overweight, but it still ended up on the airplane as checked baggage. Now I have to get it from baggage against my will, which will probably make me miss my next flight. They also only serve sugary soda (no water or coffee) as drinks out of single-use bottles.

✅ Trip Verified | Vancouver to Mexico City. Don't waste your time or money with Interjet. They changed my flight time a few days before my trip which would not allow me to make my connection in Mexico City. I contacted them and was offered a refund. That was 6 months ago. I have been contacting them weekly to follow up on the progress and I keep getting the same answer from any CSR that I speak with; "We will expedite the refund for you, you should receive it in 5 business days." "No there is no supervisor you may speak with" "wow I cant believe they have not refunded you yet" Guess I will be contacting them daily to see if I ever see my money again.

✅ Trip Verified | Bogota to Mexico City. The check-in process is painfully slow but the airport staff was very friendly. I have never seen so much care in applying the baggage tags. I think there were 5 tags in total per bag. The flight was on time and uneventful. The plane was quite new (4 years) but had no entertainment system, apart from some scattered displays - they do show the takeoff and landing which is kind of cool for a plane this size. The legroom was above average and quite comfortable. The service included a small bag of snacks and a drink. Overall better than expected - I would fly again.

✅ Trip Verified | Mexico City to Los Angeles. This airline is a joke, staff are untrained and incompetent, they lose luggage. If you book on a different website, they will double charge you for seat selection and baggage. Note if you book on Interjet, they may double charge your credit card and take 5 months to return it. It is about 100-150$ more to fly with a different airline. Sometimes even the same price. Save yourself from buying tickets the spending countless money on getting you things where you need them to go. Also any connection in Mexico City with them, give yourself an extra 3-4 hours for layover time. Or you will miss your flight, they don’t care how long the customs line is when you try to change flights.