Interjet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 83 reviews
4/10
3 star Skytrax Rating
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1/10

"customer service is terrible"

(Colombia)

Trip Verified | Cancun to Bogota. The customer service is terrible, on the return flight to Bogota I had the misfortune of being assisted by an employee of Interjet that shouted at me because my suitcase weighed 0.5kg more than what is supposed to weigh (25.5kg). However, my ticket shows 50kg without specifying the number of bags, at the time I showed the ticket basically told me off for not knowing the fine print of the airlines. I got out of line and made me wait a long time to register my luggage. During the flight I ordered a coffee 3 times, the flight attendant told me 3 times and I bring your coffee but it never arrived. | El servicio al cliente es pésimo, en el vuelo de Regreso a Bogotá tuve la desgracia de ser atentido por una empleada de Interjet esta señora me grito porque mi maleta pesaba 0,5kg más de lo que supuestamente deberá pesar. 25,5kg. Sin embargo en mi tiquete aparece 50Kg sin especificar la cantidad de maletas, en el momento que le mostre el tiquete basicamente me dijo bruto por no saber la letra pequeña de las aerolineas, me saco de la fila y me hizo esperar un buen tiempo para registrar mi equipaje. Durante el vuelo pedi un cafe 3 veces, la asistente de vuelo me dijo las 3 veces ya traigo su cafe pero este nunca llego.
AircraftA320-100
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Bogota
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible and dishonest airline"

(United States)

Trip Verified | Cancun to Puerto Vallarta. Horrible and dishonest airline. My first flight was delayed 1.5 hours because the pilot was late so I missed my connecting flight. They tried to put us on flight to another town and said to take the bus for 60 minutes to our final destination. They refused to see when the bus left or if it still had room. When I looked up the drive time google said 5.5 hours! We refused to be treated like cattle. We had no luggage because they sent that to the final destination but they refused to pay for fresh cloths or underwear. The airline said the delay was not its fault (Blamed it on airport flight control even though it was the morning and barely anyone was at the airport. Horrible excuse for a 90 minute delay!) so it didn't have to refund my ticket, provide compensation for my lost hotel stay that evening in my final destination or pay for my choice of food/drinks. It did put us up in a terrible hotel and the hotel would not let us order off the hotel menus because the airline only pays $9 per meal. The lunch and dinner menu is the same! Also, the airline will only pay for water or soda pop.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Puerto Vallarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I asked why the fee?"

(United States)

Trip Verified | Las Vegas to Mexico City. Return flight charged $25 fee for 1 luggage! I asked why the fee? Hardly speaking English but was condescending, she said we have economy ticket. That was free with LAS flight. She said “tarifa” and fee for seat change! Each of us paid $135.58 taxes and fees. The couple who joined us on this trip, tickets same as ours didn’t get charged for anything and got their seats changed!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Mexico City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they have the worst customer service"

(United States)

Trip Verified | Booked to fly Interjet from Reynosa to Guerrero via Mexico City. Do not use this airline, it is unreliable and they have the worst customer service. Booking with them will end up costing you triple. We purchased two tickets to Mexico City 4 months ahead of time. Two weeks before our flight was scheduled, we get an email saying that the route had been canceled. We were not informed of this until right before our flight, although the agent said the route was canceled just after we purchased our tickets. The only solution they offered was paying for a bus ticket to take us to the next nearest airport (3.5hrs away, on what is the most dangerous highway in all of Mexico, between the cities of Monterey and Reynosa). After hours talking to the most incompetent and apathetic customer service agents I've ever experienced, we ended up just getting a refund and having to re-book the trip on a different airline. Due to how last minute this new booking was, we ended up paying triple what the original trip would have cost if we had gone with any other airline.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteReynosa to Guerrero via Mexico City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Both my flights were delayed"

(Philippines)

Trip Verified | Mexico City to Cancun. It was my first time to try this airline. I normally took Volaris or Viva because they're cheaper. But I was headed to Cancún and I wanted this first trip to be perfect so I chose a "better" airline based on its reviews and pricing. Both my flights were delayed and Interjet staff didn't even apologize nor explain to the passengers the reason for the delayed flights. And it wasn't just our flight that was delayed for 2 hours, even most Interjet flights to other destinations were also delayed that day. I have seen a lot of "demorados" (delayed) Interjet flights in the screen, unlike Aeromexico and other flights that were "a tiempo" (on time). I wished I have chosen Volaris or Viva instead.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Cancun
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"has the worst customer service"

(Switzerland)

Trip Verified | Cancun to Torreon via Mexico city. Interjet has the worst customer service ever. As I arrived to the airport the flight had already 1.5 hours of delay. There was no information in the screens and no personnel to explain what was happening. We end up having a delay of 7 hours! Obviously I lost my connection flight and I was not offered any alternative because as they told me, the flight next morning was oversold. When I called to ask for a refund they told me it was not possible because it was a no show! But it was a no show because of their fault.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Torreon via Mexico city
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"good for a 1 hour flight"

(Mexico)

Verified Review | Guadalajara to Mexico City. Is not the best experience but its good for a 1 hour flight, the space between seats is huge compared with other airlines in Mexico, the comfort of the seats is ok for a short flight. The food is chips and a drink in all Interjet's flights, the crew is polite and thats all, not bad but not incredible, we took off and landed on time, something rare if you travel to Mexico City and something they have to improve is the inflight entertainment, the sound is terrible and very tiny screens for all the plane. Interjet is a good option for domestic flight.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuadalajara to Mexico City
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"definitely fly with them again"

(Canada)

Verified Review | My husband and I flew with Interjet from Toronto to Cancun this weekend for a quick getaway (Flights 2841 and 2840). After reading many horrible reviews we were quite concerned that we were going to have a travel nightmare. However, our experience was 100% positive. The airline is quite new flying from Pearson. The planes were in good condition, clean and had phenomenal legroom. Check-in and boarding was quick and efficient. Flight crew were friendly. We departed and arrived on time both ways. They served complimentary drinks (including beer) and sandwiches on the flights. The only slightly annoying thing was on the way to Mexico the TV screens were on and the sound is played throughout the plane quite loud so you don't really have an option to not watch it. The price was excellent and comfort was better than Air Canada rouge and some of the other charter airlines I have taken down South in the past. I'd definitely fly with them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Cancun
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"don't fly with them"

(United States)

Verified Review | Miami to Cancun. Esta es la peor aereolinia con la que puedas viajar. mantente lejos de ellos. Yo hice una recerva de miami a cancun ida y vuelta en agosto del ano pasado para viajer en mayo 27. Para sorpresa el dia 20 me mandan un email que mi vuelo fue cambiado saliendo de miami en la tarde en vez de la manana ahora con una parada en mexico City de 3 horas y llegaria a cancun a las 7 de la noche(dia perdido). Para rematar su mal trabajo ya mi vuelo de regreso no era el dia 3 de junio me lo cambiaron para el dia 4 con la misma parada en mexico city y con unas cuantas horas mas esperando en el aereopuerto. Yo la verdad que no se que se pensaron ellos pero en estados unidos para salir de vacaciones no es de un dia para otro uno se planifica pero a ellos no les importa al parecer. Gracias a su mal trabajo termini pagan 640 dollares con american para volar directo. Si hubiese echo mi vuelo desde el incio con american estoy seguo que no hubiese tenido que pagar tanto ya que mi reserva la hice con varios meses de antelacion. ENGLISH This is the worst company you can travel with. If you want to get a headache keep away from them. I have a trip planned since August last year with non stop flight from Miami to Cancun for May 27 - to my surprise on May 20 I receive an email saying my flight was change it and now I will have a stop flight in Mexico City making me from airport to airport from 1:30 pm getting to cancun at 7 pm with the hour of difference from Miami to Cancun - regular flight from Miami to Cancun is 2 hours and have to spend almost 8 hours in airport wasn't funny. The other part was to flight back my original flight to back in Miami was set to be on Saturday instead they change it to Sunday and with stop again in the Mexico city airport. Thanks to them I had to get another flight and pay 240 dollars difference because the last minute book. So if you want to save money and a headache don't fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Cancun
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend them"

(United States)

Verified Review | Chicago to San Jose via Mexico City. My original flight times were I would leave Chicago at 1 pm with a 9 hour lay over in Mexico City and I would arrive in Costa Rica by 9:55. Well they have not only enlongated my layover from 9 hours to 15 hour they also delayed my flight another hour on top of that. When we asked if they could bump us to an earlier flight, which has open availability according to their website they said it would cost an extra $800. They still do not even know which gate we will be departing from and are required have to listen to their announcement. Which I might inform you are all in Spanish, which I do not speak. I have spent the first day of my vacation, which I paid for, in a international airport because of all of the inconviences they have put us through. I do not recommend them to anyone flying with a set schedule.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to San Jose via Mexico City
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no