Interjet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 214 reviews
2/10
3 star Skytrax Rating
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1/10

"Interjet is terrible service"

(Mexico)

Not Verified | Mexico City to Dallas. I was on the phone for 3-4 hours they was not any single person how can help to make any changes to get the flight fixed. I recommend people don’t buy any flights with this airline, Interjet is terrible service and they don’t care about anything else, just there money. Hope people really don’t buy tickets with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico City to Dallas
Date FlownApril 2019
Value For Money 12345
no
1/10

"extreme lack of customer service is pathetic"

(Canada)

Puerto Vallarta to Mexico City. Due to the coronavirus, we were forced to cancel our trip to Mexico and as a result had to cancel all of our flights. Please, do not waste your time with this company as their extreme lack of customer service is pathetic. Our other airlines were great in offering refunds but Interjet failed miserably at even picking up the phone or answering several emails. Let me tell you that sitting on the phone waiting for someone to pick up for hours is not how I would like to be spending my evenings. All they want is to your money. Again, do not waste your time with this airline, just take your business elsewhere.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Mexico City
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"proposed date change, no refund"

(Canada)

Not Verified | My flight was canceled due to the Covid-19. Customer service only proposed date change, no refund. And when I try to be comprehensive, and I asked to change the date, I have only until my purchase date +1 year, (=8 months in my case) which didn't work for me. As I can't use this ticket before that limited date, their answer was: we can't do anything for you, it's our politic. I regret I chose Interjet, a cheap company with not only cheap service but no flexibility during a worldwide crisis when all other airline companies show much more flexibility with their usual conditions to make sure they keep their customer satisfied. As a result, both my girlfriend and I lost 400 USD. I strongly recommend avoiding this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Cancun
Date FlownMarch 2020
Value For Money 12345
no
1/10

"a terrible experience with Interjet"

(Mexico)

Not Verified | We had a terrible experience with Interjet. Similar to several other’s ones, without any notification, our flight was canceled and we were told this just at their airport counter in the morning of departing date when we arrived for check in. We even checked their status the night before and it’s schedule had shown on time, however following morning we found at airport that their flights had been all canceled for the day, not just our booked flight, so they just gave us an option for following day’s flight, and gave us some customer services numbers to call for any additional requests because they said they cannot make any other changes at the counter, nor have any physical sales office to walk in, so we ended up buying another tickets with other more reliable airline and kept calling Interjet for refund but no one picked up and responded. It was then next day someone finally picked up our call after hundreds of attempts and waiting hours, then they told they cannot refund because airport counter service should have given us available options which could be different flight, different route, or different dates. So we asked based on their policy they won’t refund even they canceled all the flight for the day and if they just gave us so called “option” even at a different date, which could be even a week after from our booked date, they won’t give us refund ? They said yes... this is insane. We will never ever use Interjet and suggest anyone not to travel with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico City to Cancun
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they never answer"

(United States)

Not Verified | Guadalajara to Las Vegas. 27th March 2020 I booked a trip to Guadalajara from Las Vegas on March 1st, 2020. Leaving Las Vegas on March 28th 2020. And due to availability, I had to book with Interjet for my way back home. I had booked a flight from Guadalajara to Las Vegas to fly out on the 2nd of April of 2020. I have been trying to reach Interjet, and they never answer their phone. Due to the Corona Virus, I was advised by my primary physician not to travel outside of the US, I been calling Interjet to change it and they never answer. I went online to change my flight to another date and they referred me to customer service to change it. Interjet will not let us change our date or cancel our flight. I have been calling several times and they never answer. The call gets disconnected within a few seconds. This is frustrating.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuadalajara to Las Vegas
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not provide a refund"

(Mexico)

Trip Verified | San Francisco to Guadalajara. Absolutely horrible response to the coronavirus situation. Interjet cancelled my flights and would not provide a refund, only allowing to change flights to other dates with more expensive fares. A customer should not have to pay more money to change a flight that was cancelled. All of their other competitors offered refunds or travel credit for flights cancelled due to the coronavirus but Interjet prefers to just take people's money. I am now losing $370 USD / $8500 MXN for these cancelled flights. Keep in mind that they normally offer refunds for cancelled flights but not for any flights that were cancelled due to COVID-19. What greedy, pathetic scammers taking advantage of a world pandemic to line their pockets. I used to fly Interjet often but will NEVER book a flight with Interjet again. Too many other airlines out there flying the same routes to ever choose a company as inconsiderate and criminal as this one.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Francisco to Guadalajara
Date FlownMarch 2020
Value For Money 12345
no
1/10

"provided me with nothing"

(Canada)

Trip Verified | I booked a flight to Mexico City from Toronto, scheduled to be flying on 27/03/2020 00:35Hr. However, when I checked the Interjet.com, there was an important announcement saying that all international flights are cancelled from March 24th, 2020. So the problem is, first, I did not even get any notification on the cancellation for my flight so I could have just packed and gone to the airport only to realize that the flight is cancelled. So I emailed the company about it and never got any responses. Secondly, when I called them to get my ticket refunded or change the date, they did not answer any of my calls and instead there was an automatic message saying that the customer service is not available. Thirdly, I tried to change the date using their website, but it just freezes every-time I press confirm at the end. I emailed them again about this situation and they still did not get back. In a nutshell, they cancelled my flight without even telling me, not answering my phone calls to all of their customer service numbers, and their web site is frozen when I try to use the "date change" function from the website. They don't even reply to any of my emails. It just looks like the company just decided to do nothing about the current situation. They simply just took my money and provided me with nothing. This is just so shameful to watch how they do the business.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Mexico City
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will not let us change our date"

(United States)

Not Verified | Internet is bad news due to this coronavirus. Interjet will not let us change our date for next year even though we are consumers who paid for this. Do not fly Interjet, you call the 866-285-9525 number and no one speaks English. This is frustrating.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2019
Value For Money 12345
no
1/10

"Interjet is not reimbursing!"

(United States)

Trip Verified | I had booked a flight from Los Angeles to Cancun via Mexico City to fly out on the 25th of March 2020. I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight?! How are they not going to honor my change when Interjet didn't even give myself a 24 hour notice? So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! I wasn't even asking for a refund! How is that even possible! It's not even about the money anymore. Its about principle! Do what is right Interjet and stop being so greedy! We are being unfairly charged for these flights that Interjet is not reimbursing! All other airlines are reimbursing their customers with no issues, but Interjet is not!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cancun via Mexico City
Date FlownMarch 2020
Value For Money 12345
no
1/10

"I was left stranded"

(Canada)

Not Verified | Vancouver to Cancun. The airline cancels my flight and cancels all future flights and tells me that I can only make a change to the date and pay the price difference. I tried to explain that how can I make a change to something or future that doesn’t exist in your system. Their only response is that’s our policy. I was left stranded and had to book back with a reputable airline, Westjet who were amazing and very professional. Would never fly with Interjet even if the price was super cheap. Not worth it as they don’t respect their clients and honour their tickets.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Cancun
Date FlownMarch 2020
Value For Money 12345
no