✅ Trip Verified
| While there is a tendency to criticize airlines, Interjet really does deserve its bad publicity. Despite several flights being delayed, cancelled, and the delayed again (after rebooking the cancelled flight), I was out $800 because Interjet chose not to pay its personnel (which caused the delays and cancellations). When I ended up having to stay overnight in Mexico City due to the canceled flight, I was not offered a hotel room, transportation to or from the airport, access to emails/phone calls, food vouchers, or the option of flying on an earlier flight by Interjet. Further, after checking in 2 bags in Houston, the staff at the counter said that I needed to check-in my carry-on because it was over 10kgs. By this time, the staff had already put my bags on the conveyor belt, so I could not re-arrange the weights or pay extra on one of the already checked-in bags. As soon as I arrived back in Houston, I filed a claim with Interjet. For the last 8 months, no-one contacted me via email or post to let me know that I would be offered a one-way ticket (worth $200) for the inconvenience I experienced. When attempting to call them, I was often times put on hold for up to 2 hours. When I did finally reach someone to dispute the $200 offered, I was told the issue would be escalated and that I should call back later. When I asked to speak with a manager, they said "it was not possible." It should be noted the $200 one-way ticket offer would expired within 6 months. Here is the company's terms and conditions (posted online), which they completely ignored: "Offer, with all means available, substitute transportation on the first available flight, and provide, at least and without charge, a telephone or cabled service to communicate with the point of destination; foods in accordance with the waiting time until boarding another flight; overnight accommodation in an airport or city hotel, when required and, in the latter case, ground transportation to and from the airport." Due to the poor customer service, nickel- and-diming, and business stability, I highly recommend you avoid this airline all-together. Take Southwest Airlines if you can.