Interjet

✅ Trip Verified | Montreal to Medellin via Cancun. I've booked a flight to Medellin with Interjet and they decided to cancel my flight for no reason without advising me. I asked for a full refund which they said would be processed and it has been almost two months and still nothing. They've been giving me the run around this whole time plus they don't hold themself accountable for their actions.They are the most incompetent and unprofessional company I've ever known. I'm still fighting to have my refund.

✅ Trip Verified | Lima to Leon via Mexico City. Worst airline I ever flew. They send me an email one day before my flight which stated that I was rebooked on a flight 7 hours later than I originally booked. Therefore I had to wait for 12 hours at my connection airport and the only compensation they gave me was a food coupon worth 7€ which could only be used at 3 restaurants of which 2 were closed. I send an email to the customer service to request a refund or compensation but considering the reviews here, I'm pretty sure they wont give anything. Never again with this airline. Avoid it by all costs please.

Not Verified | Mexico to Oaxaca. Shocking customer service. My flight was cancelled so I was put on a much later flight, when I tried to contact the airline via email and phone many times over 3 days I eventually went to the airport to make the change in person. I stood in line for over an hour as I needed to wait for the passengers to board their plane as another flight had been cancelled. I spoke to a representative in the queue who was not at all helpful and suggested I return in 4 hours. In the end I booked another flight with Volaris and will think twice about booking with Interjet again. Holidays are too short and too much valued to waste so much time on such matters.

✅ Trip Verified | Mexico City to Los Angeles. Be careful with this airline. I have a Samsonite suitcase that had been used twice prior to this trip and in perfect condition. In Mexico, we requested a fragile sticker and still had one from the previous flight. Our suitcase was 3 kgs under the weight limit. On arrival in LAX we waited for some time, we then were called to the office as my case had been damaged. The whole case was bent, trolly handles don’t move, wheels don’t roll, material rubbed and frayed inside items were smashed and once home I realised the inside frame was bent and exposing the bits and pieces that hold the case together. It cannot be used again. I read on there website that they are liable and figured a part payment or compensation would be offered. We travelled by Qantas who compensated a damaged suitcase years ago, no trouble and done within 14 working days (it dropped from a plane and was badly damaged). Damaged Baggage: If your baggage is damaged after the flight, we will be liable for the damage incurred. The best thing to do is to report the damage to the Lost & Found office as soon as you collect it. In most airports, the Lost & Found office is located in the baggage reclaim area. Costs are only assumed if the damage has been confirmed in the report. In Mexico, these compensations are governed by the Civil Aviation Law, while in our international destinations are based on the Montreal Convention. In any case, both the airport where you registered the damage and our Customer Care Center, will answer any questions you may have. Generic Emails back and forth for a month, asking for more photos when we had already sent them and their own staff were there when we opened the case and signed all the paperwork, honestly the worst experience, they were never going payout and by the attitude of staff in LAX and through the customer service centre (I have spent hours ringing them) I think they have never paid out a cent. Reading reviews online, it seems like many people have had similar experiences. I am gutted and disappointed and we will not be flying Interjet or recommending this airline to anyone.

Not Verified | Vancouver to Cancun via Mexico City with Interjet. Not good. Cancelled the direct flight, offered to re-book us via Mexico City adding about four hours travel time. The flight to Mexico City was delayed an hour and no time was made up to catch our connection. Nor was any effort made to get us to our connection or rebook us on another flight which have could have been done while we were in the air. The desk wasn't really interested and seemed indifferent and had a lot of people on the same flight to rebook to Cancun. Not helpful at all and only one person who kept getting called away could rebook the flight. They delayed us another six hours and offered nothing else to keep us occupied for these hours. In summary, if you want a flight somewhat resembling the flight you initially booked don't flight with Interjet haha. Enjoy another airline that will help keep your holiday on schedule.

✅ Trip Verified | I flew with my daughter and 3 year old grandson from Houston to Mexico City. the flight was delayed 3 hours. Very hard when you travel with a toddler. My daughter and grandson flew back to Houston with Interjet within a week. Again, flight was delayed for several hours. My return was scheduled for November 19, 2019. For medical reasons, I had to reschedule my return and called Interjet "listed" numbers --none of them work-- and when I was finally able to reach a working number, I was held on the line, after listening for over 30 minutes to their "non-stop deals": the line disconnected. This happened every day, a week prior to my scheduled return. Finally, my daughter placed a three-way telephone conference call from Houston to Mexico City to Interjet. This time, we continued to listen to their incessant deals for 40 minutes ... again, call dropped. I was unable to reschedule a flight back home at a later date and I was not able to show up at the airport. What for? I could not travel on November 19 and neither was I able to speak to a representative to explain my situation. Consequently, I assume I lost my ticket and will have to buy another one? However,my only option was to send an email to Interjet, prior to my departure, to document in writing my daily failed attempts to reach them, my frustration, waste of time, and worst possible customer service.

Not Verified | Interjet charged us twice for a flight in October. We booked and paid for the flight in April. When we arrived at the airport in October to check into our flight we were told by the desk agent that the original credit card didn’t go through. We provided proof that the flight had already been paid for but were told by the desk agent there was nothing he could do. “We should repay for the flight and contact customer service to be refunded” He then provided us with an incorrect phone number for customer service. It has been over a month and we have had no response to our emails and customer service keeps transferring us to the sales department every time we describe our issue to them over the phone. After looking on this site and seeing many emails describing the same experience I would issue a strong warning to anyone flying with this company. We have contacted Transportation Canada, the consumer protection agency to report this extortion.

Not Verified | The worst airline experience. I'm currently writing this review at Mexico City airport due to this incompetent company. We arrived well in advance for our connecting flight and then received an email 1 hour before our flight stating the flight would be boarding an hour later than originally scheduled. We get to our gate 50 minutes before our new boarding time and the flight took off as originally scheduled, unlike the email we received. When we spoke to staff about getting a new flight the guy was rude and offensive, basically blaming us for missing the flight and suggested that we don't drink before flights next time. We did not miss our flight due to the one beer we had, we missed the flight because this airline is unorganized and has no decency or any sense of customer service.

✅ Trip Verified | I bought a ticket for a flight from Montreal to Mexico City on October 25th at 10h25 pm and a return ticket from Mexico city to cancun at 11h00 am with ransfer to Montreal (fl. 2820) at 17h00. Flght AIJ2811 departed with 1h15 delay from Montreal where we all had to wait in a very cold corridor, standing up, or lying down, with no access to a bathroom, with crying babies, then they decided, we would board (15 min. before midnight) and for unknown reason they decided that the flight would be diverted to Cancun to fill the tank. We were supposed to get to MEX at 3h25 am. Result: we landed in Mexico more than 3hrs later, I had hired and paid for a taxi through Booking) to pick me up between 5h and 6h am. The driver waited until 4h30 and then decided to leave, Result I lost the fee for that taxi driver and then had to pay for another one from the taxi pool which is not advisable for a woman alone in Mexico. 2, On Nov. 2, I got an e-mail from Interjet that my flight was now Mexico to Montreal, Being now aware that they do change the flights at a whim, I thought that they managed to give me a direct flight to Montreal instead of the 2 flights trip I had bought. So the taxi delivered me to the area for International departures of Interjet. But no, after waiting in line for a good half hour, Seems it was a mistake, that my previous booking was still standing. So I rushed to the national departures (about the distance of a football field to cross) for my flight that was supposed to leave at 11h am. 3. But no worry that flight was late.(fl. 2370) It left at 1h45, We landed in Cancun at close to 3h00, I had to collect my luggage at the conveyor and re-register it and then had to go through security once again and then, realising that Cancun time was an hour later, I arrived at gate 56 to be told that the plane had just left. (fl.2820) 4. Re-crossing the whole airport again, they gave me another ticket back to Mexico (which left later than scheduled) with a ransfer for Montreal at 1h00 am (fl. 2811) (which actually left at 2h40 am). In conclusion I had 3 flights, spent 27 hrs in planes or at airports on that day and arrived a whole day later than expected. All because the first flight of the day was late) 5. Upon arrival in Montreal, my luggage which was alright when I re-registered it in Cancun, had been opened, the lock was gone and they broke one of the wheels, so it is a total loss. At this point, I am still unsure if anything disappeared from it, So I do not recommend Interjet. It is by far the worst travelling experience I ever had.

Not Verified | Chicago to Mexico City. My wife booked a flight to leave at 3 pm with our 1 year old - about 25 hours before, they emailed us that they switched the flight to a different one at 1 am in the morning for no reason. We called customer service, waited on hold for around 3 hours to be told that they were not going to do anything about it. She basically has to accept the new flight or not go. Could not believe it. Absolutely terrible customer service. How can you do that to a person? Terrible company - you can't treat people like that!