IndiGo

✅ Trip Verified | I travelled in indigo flight on 2nd august 2023 from Sharjah to Hyderabad and Hyderabad to Mangalore (connecting flight). I received my baggage in Hyderabad airport, cleared the custom and connected the luggage to next flight but when i arrived Mangalore my baggage was not there. The crew have told the baggage is left in Hyderabad because of MCT and she promised me that they will be connecting my baggage in the evening flight from Hyderabad to Mangalore, in evening i called them to follow up this issue and they told that its not yet received and they promised it will be received at night on same day. Again i have called them at night and asked about baggage they said that baggage is not arrived yet and it will be received on next day flight on 4th august, so i have called them today again in the morning to about baggage they told that it has been not received and the Hyderabad team is not responding. I have taken Hyderabad teams number and called them on my own and they are telling that they don't have any baggage. I'm very Disappointed with this kind response from indigo, its been 52 hours and there is no trace of my bag.

✅ Trip Verified | When I reserve the ticket, the itinerary and agent says my ticket with Qatar airways, but reach at Qatar they says I am flying with Indigo. But it was ok. After check in, there were very bad customer service. They serve low quality food. There were not great customer service. Leg space was so narrow. Compare to Qatar Airways quality of the service very bad. Normal international flight they serve liquor. There were one time meal serve that that is pre packed with very low quality

Not Verified | It was my first flight, so I was very excited for it. And I have to say that it didn't disappoint me at all. The crew were very kind and generous. Air vents were also well placed and the ambience was also good. It is very affordable. The members explained us the rules properly. One of the best and affordable airline company in India.

✅ Trip Verified | I was travelling on IdiGo Flight number 6E2643 from Delhi to Pune. When the Plane taxied, I started feeling uneasiness as I am a diabetic patient. Since the flight was about to take off, I informed my acute discomfort to Flight Cabin Crew Ms. Saroj (in turn she reported to lead Flight Cabin Crew Ms. Roshani who immediately handed me over 2 pouches of Sugar & a pack of Hide & Seek biscuits. I consumed it immediately as the flight took off. By the time, we achieved the flight Service altitude, Ms. Roshani again checked with me on my comfort & also offered further help by providing the breakfast which was not ordered at the time of ticket booking. What a helping hand by Ms. Roshani, Hats off to her presence of mind & promptness of the service offered. On landing at Pune, Ms. Roshani ensured that I am absolutely on my own & wished me a great stay at Pune. In short, Ms. Roshani & IndiGo Team saved me & a "would-be" inconvenience to co-passengers by extending the swift helping hand to me & ensured that I am safe & healthy. Rest assured on my being an IndiGo fan for rest of my life.

✅ Trip Verified | I had requested for a wheelchair. In Mumbai, the ground crew told me my name was not in the list and they cannot provide me wheelchair. The inflight food was inadequate, a bun was given, but without butter. When asked, the hostess told we don't provide butter. Though there was plenty of time to descend and the seat belt sign was turned off, the crew would not allow usage of the restroom.

Not Verified | This airline used to be good. However, they have degrading in most of the aspects. Customer experience has taken a nose dive. Recently, I have booked flight from Bangalore to Chandigarh. That got cancelled. Post that I booked a flight to Delhi and have made alternate arrangements to reach Chandigarh. But alas! They rescheduled it again by another hour. This resulted in the snowball effect and my plan which was already impacted due to earlier cancellation. Got impacted again. When I tried to explain this to staff on ground, they could not care less. Such a sad turn of events for an airline which was most trusted.

✅ Trip Verified | I had the most frustrating experience with IndiGo recently, I was flying from Vadodara to Mumbai, and later in the evening connecting on an international flight to the US. While I was aware that I was allowed only one bag, when I checked in with two bags, the counter staff calculated additional charges for Rs. 12,000! Please note that this is more than the charge for a round-trip ticket between Vadodara and Mumbai! I urged the staff, including the manager on duty, to reconsider as this made no sense, I even offered to buy them a round-trip ticket just to drop my extra bag off in Mumbai and return to Vadodara! While the ground staff was very courteous, I believe the airline's pricing strategy is blatantly skewed towards fleecing international travelers. On one hand IndiGo makes history by placing the single largest order of aircrafts at the Paris Air Show (which as a person of Indian origin, I am proud of), and, literally a week later I get to experience first hand how they plan to make money by fleecing the Indian diaspora on extra baggage fees!

✅ Trip Verified | We had a flight on 6:15 pm today from Dhaka to Chennai. We took boarding at 3pm and waited in the lounge. We were 5 persons waiting. But somehow forgot to check the timings. We reached at the gate at 6pm. It was still at the boarding gate but indigo refused to take us as they have closed the gate 5 minutes before our arrival. They could have easily take us because they left the boarding bridge 15 minutes after we have arrived.

Not Verified | Indigo is comparatively better than any other airline I've ever travelled in India. Usually in Indian aircraft that travel to and from the Middle East, the flight attendants' service is quite bad. Here, though Indigo is a budget airline, the service is similar to that of a premium airline. The only thing they can improve is that, usually in Middle Eastern flights which travel to Kerala, they give announcements in Arabic, English and Malayalam but in Indigo and other Indian aircrafts, they give the announcement in English and Hindi. I feel that in an aircraft flying to Kerala, announcements in Hindi are useless since none of us Malayalee know proper Hindi. We can just understand it from here and there.

✅ Trip Verified | IndiGo airlines are just like a road way bus. One can say like a khatara bus. So much of noise while take off. No smooth flying like Vistara. Seats are not comfortable. Very poor services. Very bad attitude of its staff. They are charging for everything but not giving anything to its customers. Ridiculous airlines.