IndiGo

Not Verified | Indigo is comparatively better than any other airline I've ever travelled in India. Usually in Indian aircraft that travel to and from the Middle East, the flight attendants' service is quite bad. Here, though Indigo is a budget airline, the service is similar to that of a premium airline. The only thing they can improve is that, usually in Middle Eastern flights which travel to Kerala, they give announcements in Arabic, English and Malayalam but in Indigo and other Indian aircrafts, they give the announcement in English and Hindi. I feel that in an aircraft flying to Kerala, announcements in Hindi are useless since none of us Malayalee know proper Hindi. We can just understand it from here and there.

✅ Trip Verified | IndiGo airlines are just like a road way bus. One can say like a khatara bus. So much of noise while take off. No smooth flying like Vistara. Seats are not comfortable. Very poor services. Very bad attitude of its staff. They are charging for everything but not giving anything to its customers. Ridiculous airlines.

✅ Trip Verified | I was at the bag drop, they verified everything and then ask to go to a different counter, this happened for an hour and I missed my flight. They didn't compensate me for this and I had to buy a ticket at a higher price. The staff were not helping in any way

✅ Trip Verified | Flight was punctual. But no comfortable seating, the crew do not care about the passengers at all. I did not book food. The crew did not ask passengers whether they need food or not. Alcohol they gave to many people for a price.

✅ Trip Verified | My sister, niece and mother were traveling by Indigo flight. I had booked wheelchair assistance and it was mentioned that the wheelchair assistance was in waiting list. When they reached the airport it was mentioned no wheel chair assistance would be provided. They reached the airport close to 3 hrs in advance. The front desk did not even help with other paid assistance wheelchairs. They simply ignored my sister's requests. Departure was at gate 85, later it was changed to Gate 35 at last minute Again my mother had to walk such long distance without any assistance from the airline crew. At least the crew could have guided the family to a paid wheel chair assistance at Mumbai airport.

✅ Trip Verified | My 77-year-old father was flying Indigo from Abu Dhabi to Kochi, 6E 1404. It was delayed by more than 1.5 hours last night and as scheduled, it was due to depart from Abu Dhabi Terminal 1. After arriving at the airport, we then found out that check-in was moved to T3 and boarding was back at T1. My father faced a lot of inconvenience in lost time and stress due to which he couldn't use the lounge prior to departure. Very frustrated with Indigo Airlines.

Not Verified | IndiGo are a low cost airline and as such are prone to delays. This flight left 40 mins late. Being only an ATR we couldn’t climb above the clouds making it a fairly uncomfortable flight. It’s a pay service although they do give you a free small bottle of water which strangely was handed out as we got off. Seats don’t recline. IndiGo style themselves as a funky airline and so their crew were badges with phrases such as leading lady or Miss IndiGo. I would use them again as I think they are probably India’s best low cost airline.

✅ Trip Verified | My flight 6e 1176 which was from Colombo to Chennai and then Chennai to Mumbai. My flight landed at Chennai on T3 and I made some alcohol purchases from the duty free which was expensive. My flight from Chennai to Mumbai was at T1, after doing the security check I was informed that I cannot take the alcohol bottles in my cabin luggage. The security personnel helped get the bag checked in but even after mentioning that there are fragile items in the bag, there was no care taken. When I reached my belt after landing I got nothing but broken bottles.

✅ Trip Verified | The worst customer service I've ever experienced. I bought 2 tickets, one normal and one flexible through flight network and I had a work emergency. I cancelled my flight 3 weeks prior, according to their website they charge 400INR for cancellation when cancelled up to 4 days before the flight. I started the cancellation with flight network and it was immediately bad as they told me my flexible ticket didn't work on cancellation although I found a different information on the website (in some places it says it doesn't work, in others says it works), I emailed IndiGo and they told me my ticket was not flexible (I paid for flexi), anyway, after dozens of emails complaining, I decided to cancel anyway and pay the fee. No refund was processed. I asked to talk to someone in the complaints department, no refund the was processed so I emailed them again. I added attachments of all my conversations with the company and flight network, and they replied saying they would refund me. No refund was done so I emailed them again and received a ridiculous email they would refund me with no-show ammount (10% of my payment) which is unacceptable. I will never fly with them or book a ticket again.

✅ Trip Verified | I have spent over six hours across three days to confirm a booking via Indigo airline's payment processor (CC Avenue). I original tried to book with a US bank card. This process failed with vague messages, then I received an email stating I should wait 20 minutes for my booking to be confirmed. If not confirmed in 20 minutes I should make another payment on the booking PNR or if payment is confirmed and no booking confirmed, I need to wait one week for my money to be returned. Both my US banks flagged Indigo transactions as fraud. To make things worse, none of the five booking or payment processor representatives demonstrated they understand what PNR or airline's standard rules are. The phone systems were so bad that I was disconnected over 4 times and every representative had connection and audio issues. Now day three and 6 hours into a booking process where my Chase account has pre approved my payment, the last rep I worked with asked me to wait one hour for a call back because Indigo's payment systems were offline.