"website and mobile app is bad"
E Zografakis (Greece)
Not Verified | I had the worst customer experience trying to book the ticket. Their website and mobile app is bad, their payment system is even worst. I am not sure if I face issues as a foreigner and if the system works well for the locals but I have spent several hours trying to book a ticket and when I finally made it and I saw the money were taking from my account I thought that all went well. Out of luck I noticed some days later that the booking was not finalised and the money were returned to my account. They never contacted me via email about this. The actual ground service is actually good and their personnel on air is also good but their website and digital experience is the worst you can get.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Chennai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a good experience"
B Latlae (India)
✅ Trip Verified | Traveling from Tiruchirapalli to Guwahati was a good experience. It all started with which the services of Ground staff Sakthipriya T (Indigo) whose politeness and overall demeanour is highly appreciable.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tiruchirapalli to Chennai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Excellent experience overall"
Giovanni Tropea (United Kingdom)
Not Verified | Excellent Customer service. The whole Refund process of 3 flights, took hours instead of days. Initially I didn't get the otp, while trying to cancel the flights via their website, but it was faster/smoother via their app. A Customer service representative kindly called me for my initial complaint about the otp. Excellent experience overall.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Agra to Kolkata |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
“They do not care”
Achim Nuhr (Germany)
Not Verified | For the first time ever after around 50 years of flying my baggage got lost. After insisting some staff were worried enough to deal with me as a European on a domestic flight. After 3 hours and 6 different employees I finally got a ridiculous pink copy of a handwritten report - like 50 years ago. In my hotel I wasted 2 hours trying to chat with them to find out if my loss has been registered - and jumped from position 550 to 26, then back to 3xx, back and forth, meaningless. After calling them a robot's voice sounded like a scifi-movie from the 50s, useless again. So far Indigo acts inhuman, without any empathy for my loss. They do not care. Who is interested in seat comfort when the baggage gets lost and nobody at Indigo cares?
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Mumbai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
IndiGo customer review
Tangirala Reddy (United States)
Not Verified | I was not even given water after repeated requests and was finally told that I have to pay. I paid for international travel that includes food. The crew told me that they don’t have a contract with Qatar which is not true. The crew need better training. Another time I was traveling from Ahmadabad to Hyderabad sitting in the front row of the flight. By the time I arrived I was bitten by several mosquitos. The DGCA need to take stringent action. I have promised myself not to fly Indigo again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Atlanta to Hyderabad via Doha |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“have 0 standards to fly International”
Chirag Acharya (United Arab Emirates)
Not Verified | One thing is clear. Indigo have 0 standards to fly International. They are not capable enough. My in laws were travelling from Ahmedabad to Abu Dhabi. 5 days before the flight the itinerary changed to Ahmedabad to Mumbai to Abu Dhabi. Even though they were senior citizens, we didn't have any choice but to accept the revised itinerary. They reached Ahmedabad airport. Checked in. Got the boarding pass and boom. 1 hour before the flight they confirmed they don't have a plane to transport them from Ahmedabad to Mumbai. With google algorithms I understood the Raipur Ahmedabad flight created delay for Ahmedabad Mumbai domestic. But they didn't have any other backup. This had happened several times with me & I have stopped booking Indigo for my international destinations. My father in law called up the customer care they said, "Sir aaj flight cancelled he. Aap ghar jaiye." (Sir today's flight has been cancelled. Please go home.) Ghar jaiye???? (I have a recording) Is this a Jantanagri express that got cancelled? He fought with the customer care guy & then they offered next day flight of Ahmedabad to Delhi to Dubai. I had to take a leave from office & travel to Dubai to pick them up. Also they didn't give any hotel or food till 11.59 pm. After 12.00 am they gave lounge access & some food. They were at airport since previous day 5 pm. Till 12.00 am nothing was given. They said your flight is scheduled next day at 4.00 am so we can't give food & lounge today. Seriously? I would recommend people around the world even if you are getting 99% off from Indigo don't travel unless time isn't money for you. Yes I do accept they are a little better in Domestic but International. A big no.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ahmedabad to Abu Dhabi via Mumbai |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“a very stressful experience”
Sanjana K Murthy (India)
Not Verified | Travelling this airlines has been a very stressful experience and I would never take a flight with them again. The staff and managers at Nagpur airport were very slow and didn’t respond to our queries when we said it was an emergency situation very early in the morning nobody was helpful in that situation. Think twice before booking this airline.
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Nagpur to Bangalore via Mumbai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Not worth the hassle”
A Rasouli (Canada)
Not Verified | This is the first time in 20 years of flying. I have never had to ask for water so many times, it was a struggle just to get water. They had no in flight, anything. Even the onboard entertainment was not working, on an international flight they had the worst in flight service. It took them 30 min just to serve water. After the water they served no juice of any kind. Their in flight meal was disgusting and it was late arriving. Not worth the hassle, experience, and service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Bangkok via New Delhi |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“New crew is really pathetic”
Mahendra Kumar (India)
Not Verified | I’ve been flying with IndiGo for many years now, and thinking to switch to other airline. On 5th Jan 1650 flight 10F seat experienced Cabin crew is very arrogant. While web check-in tried to book meal but it was not giving option so cancelled it. In flight crew offered me sandwich for which I asked if they have alternative. She said you have booked it, so explained her. She said take it or leave it. No beverages or even water was offered. New crew is really pathetic.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Ahmadabad to Mumbai |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"this was my worst experience"
Niraj Patel (Germany)
✅ Trip Verified | Turkish Airlines have partnered with Indigo Airline for route Istanbul to Mumbai and this was my worst experience until now. The Aircraft was really old. For meal they have served just a packing and a bread. Spoons and butter knife was of wood. Any sort of Alcohol is paid, even a wine. The very basic IFE was just blank white screen.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Mumbai |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |