IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 499 reviews
6/10
4 star Skytrax Rating
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2/10

"particular flight was terrible"

(Australia)

Trip Verified |  I've travelled indigo Airlines before and had a pleasant experience with them. However this one particular flight was terrible, we were flying out of Mumbai to Phuket. We entered the aircraft on the tarmac, and we entered a Mosquito infested cabin. Mumbai Airport seems to have a mosquito problem and this is a health and safety issue. During my flight I was bitten nearly a dozen times. The officials at Indigo Airlines and Mumbai Airport really need to tackle this Mosquito problem that exists at the airport. Thank you
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Phuket
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“One of worst flight operators”

(India)

Not Verified | One of worst flight operators. They delay flight just 1-3 hours before schedule depature. Once the fight is near delayed departure time, they will delay it further. They are highly unprofessional and money minded and don't care for any customer. People also don't have options as they are the biggest domestic operators. They shamelessly make money from every thing in flight. You pay for boarding, seats, meals. I’m surprised why they have not started charging for using the lavatories.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Varanasi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"website and mobile app is bad"

(Greece)

Not Verified | I had the worst customer experience trying to book the ticket. Their website and mobile app is bad, their payment system is even worst. I am not sure if I face issues as a foreigner and if the system works well for the locals but I have spent several hours trying to book a ticket and when I finally made it and I saw the money were taking from my account I thought that all went well. Out of luck I noticed some days later that the booking was not finalised and the money were returned to my account. They never contacted me via email about this. The actual ground service is actually good and their personnel on air is also good but their website and digital experience is the worst you can get.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a good experience"

(India)

Trip Verified | Traveling from Tiruchirapalli to Guwahati was a good experience. It all started with which the services of Ground staff Sakthipriya T (Indigo) whose politeness and overall demeanour is highly appreciable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTiruchirapalli to Chennai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience overall"

(United Kingdom)

Not Verified | Excellent Customer service. The whole Refund process of 3 flights, took hours instead of days. Initially I didn't get the otp, while trying to cancel the flights via their website, but it was faster/smoother via their app. A Customer service representative kindly called me for my initial complaint about the otp. Excellent experience overall.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAgra to Kolkata
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“They do not care”

(Germany)

Not Verified | For the first time ever after around 50 years of flying my baggage got lost. After insisting some staff were worried enough to deal with me as a European on a domestic flight. After 3 hours and 6 different employees I finally got a ridiculous pink copy of a handwritten report - like 50 years ago. In my hotel I wasted 2 hours trying to chat with them to find out if my loss has been registered - and jumped from position 550 to 26, then back to 3xx, back and forth, meaningless. After calling them a robot's voice sounded like a scifi-movie from the 50s, useless again. So far Indigo acts inhuman, without any empathy for my loss. They do not care. Who is interested in seat comfort when the baggage gets lost and nobody at Indigo cares?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

IndiGo customer review

(United States)

Not Verified | I was not even given water after repeated requests and was finally told that I have to pay. I paid for international travel that includes food. The crew told me that they don’t have a contract with Qatar which is not true. The crew need better training. Another time I was traveling from Ahmadabad to Hyderabad sitting in the front row of the flight. By the time I arrived I was bitten by several mosquitos. The DGCA need to take stringent action. I have promised myself not to fly Indigo again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Hyderabad via Doha
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“have 0 standards to fly International”

(United Arab Emirates)

Not Verified | One thing is clear. Indigo have 0 standards to fly International. They are not capable enough. My in laws were travelling from Ahmedabad to Abu Dhabi. 5 days before the flight the itinerary changed to Ahmedabad to Mumbai to Abu Dhabi. Even though they were senior citizens, we didn't have any choice but to accept the revised itinerary. They reached Ahmedabad airport. Checked in. Got the boarding pass and boom. 1 hour before the flight they confirmed they don't have a plane to transport them from Ahmedabad to Mumbai. With google algorithms I understood the Raipur Ahmedabad flight created delay for Ahmedabad Mumbai domestic. But they didn't have any other backup. This had happened several times with me & I have stopped booking Indigo for my international destinations. My father in law called up the customer care they said, "Sir aaj flight cancelled he. Aap ghar jaiye." (Sir today's flight has been cancelled. Please go home.) Ghar jaiye???? (I have a recording) Is this a Jantanagri express that got cancelled? He fought with the customer care guy & then they offered next day flight of Ahmedabad to Delhi to Dubai. I had to take a leave from office & travel to Dubai to pick them up. Also they didn't give any hotel or food till 11.59 pm. After 12.00 am they gave lounge access & some food. They were at airport since previous day 5 pm. Till 12.00 am nothing was given. They said your flight is scheduled next day at 4.00 am so we can't give food & lounge today. Seriously? I would recommend people around the world even if you are getting 99% off from Indigo don't travel unless time isn't money for you. Yes I do accept they are a little better in Domestic but International. A big no.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Abu Dhabi via Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“a very stressful experience”

(India)

Not Verified | Travelling this airlines has been a very stressful experience and I would never take a flight with them again. The staff and managers at Nagpur airport were very slow and didn’t respond to our queries when we said it was an emergency situation very early in the morning nobody was helpful in that situation. Think twice before booking this airline.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteNagpur to Bangalore via Mumbai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Not worth the hassle”

(Canada)

Not Verified | This is the first time in 20 years of flying. I have never had to ask for water so many times, it was a struggle just to get water. They had no in flight, anything. Even the onboard entertainment was not working, on an international flight they had the worst in flight service. It took them 30 min just to serve water. After the water they served no juice of any kind. Their in flight meal was disgusting and it was late arriving. Not worth the hassle, experience, and service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Bangkok via New Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no