IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 384 reviews
6/10
4 star Skytrax Rating
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7/10

"Average experience this time"

(India)

Trip Verified | Average experience this time only because of delays, otherwise ok experience. Reached Airport on time but flight got delayed by one an half hour in last moment due to operational reasons, in place of 23:35 it got rescheduled at 00:55, Traveling with only cabin baggage so no check in experience,. Cabin was clean and fresh, no doubt Indigo cabin cleaning is best in India. Seat pitch is little concern for someone with 6 feet but still ok for 2 hr flight. Paid meal served, those who didn’t booked before would get only instant food like noodles or Upma. Overall reached Mumbai around 1 hr delayed whereas departed from Delhi around 1 and half hour.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Cabin was clean and fresh"

(India)

Trip Verified | As most of the time good experience. Was traveling with only cabin baggage so no counter check in experience, boarding started on time and so as departure, even though it was raining heavily at Mumbai still departed on time. Due to weather it was little turbulent on the way and reached Ahmedabad on time. An hour long flight light snacks was provided. Cabin was clean and fresh, seats are ok.
AircraftA 320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Ahmedabad
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall good experience"

(India)

Trip Verified | Indigo is best on time operator in India and this time too flew on time. Check in was smooth, took total 10-12 min, boarding started on time and also departed on time. Cabin was clean and fresh, no food booked or bought at aircraft so can’t comment. Toilets were clean. Cabin crew were courteous. Only con is seats, as a LCC not very comfortable but ok for 2-3 hr flights. Reach Ahmedabad on time, so overall good experience.
AircraftA320Neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGoa to Ahmedabad
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

IndiGo customer review

(United Arab Emirates)

Trip Verified | Flew in indigo from Dubai to Chennai. Flight departed after 1 and half hours from the scheduled time. Beverage - Paid for alcoholic beverage while booking the ticket and ended up getting paper boat pomegranate juice. Food, ordered chicken curry rice, but for the first time in my life had to eat poor rice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Chennai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Clean spotless cabin"

(India)

Trip Verified | Flying with Indigo is a pleasure. Clean spotless cabin and always punctual. My trip from New Delhi T-1 to Surat on 6-july 2022 was perfect. Only I wish the Airhostess wish passengers with big smile and welcome message when we embark. Most of the time its a miss. It goes a long way in the feel good factor of passengers.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Delhi to Surat
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the crew were able to discharge their duties well"

(India)

Trip Verified | I had to book this flight very suddenly due to an urgent issue and also due to the ongoing ATF prices for the airlines the prices were on the higher side. The online check in was a smooth process and as this was booked with a corporate fare, the seat selection was free. The baggage drop at the counter was a smooth and quick affair. Boarding started on time and the crew were able to discharge their duties well. For the corporate meal, I was pleased to note that the selection had increased from the last time and also included items like chicken noodles and biriyani along with tea, coffee, juices. The portions of the food were okay. The flight landed on time and the crew did not manage to wish goodbye and thank others but did wish me when I passed by which was appreciated. One thing to note was that the inflight magazine and the air sickness bag were not there on every seat and perhaps this is something that can be included on all seats as a feedback item. But otherwise, this was a good flight.
AircraftA320 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Kolkata
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I had to wait for almost 10 hours"

(Australia)

Trip Verified | My flight from Darwin to Singapore got delayed but I managed to clear immigration and got to the ticket counter more than an hour ago of my flight schedule time but i found out that Indigo closed their counters around 15 minutes prior the usual time and I missed my flight. Airport staff was surprised by the fact that how can they close their counter this early they tried their best to contact the airline to help me but no one picked up the phone. I lost my flight and had to book another flight which cost me extra $500 also made me lose my friends wedding which was sole reason i booked this trip. I had to wait for almost 10 hours for my next flight and took me the whole next day in travel to get to my destination.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Jaipur via Chennai
Date FlownJune 2022
Ground Service 12345
Value For Money 12345
no
1/10

"no screen, no charging points"

(India)

Trip Verified | Indigo using domestic flights in international routes. Even after paying good amount, uncomfortable seats, no screen, no charging points, service staff rude to me. Announcement done in such a weird way. Lights were disturbing even in a overnight flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"baggage was overweight 4 kgs and charging 2100rs"

(Canada)

Trip Verified | Travelling from Mumbai (Terminal 1) to Chandigarh had the worst experience and poorest customer service. No information was provided on the ticket about Online check-in process. Myself along with my old parents and a 5 year old was informed at the counter about online check in process or else were supposed to pay 200rs each to get a boarding pass at the counter I finally ended calling my brother who did that for us. I went with my boarding passes to the Counter and agent stating baggage was overweight 4 kgs and charging 2100rs for this. We were told that either we can take our luggage back or has to pay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Chandigarh
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"she was really very helpful"

(India)

Trip Verified | I want to really appreciate Mrs Ruchika and it was my pleasure to meet with her as she was really very helpful. I travelled when I was 36 weeks pregnant and I was not feeling good while traveling in flight, she was the only one who helped me in those circumstances, she had given me a head massage, offered me green tea, arranged a best seat according to my situation, she arranged some cushions to put legs on that so I felt very relax. Whatever the possible help she can do, she tried her best, and really its appreciable. Thank you being so kind for me in my bad time. We really need that type service...
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Dekhi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes