IndiGo

Chandigarh to Kolkata via Delhi on this Low-Cost airline in late February 2023. Flight arrivals and departures were on time and cabin crew were friendly. The flights have no onboard entertainment and food and drinks are payable by cash or credit card, if you pay cash, they only accept rupee notes. If you pay by credit card you have to comply with compulsory 'dynamic currency conversion', which means that the airline will charge you in your home currency (instead of in rupees). On arriving at Kolkata, we were informed that our luggage had been detailed at the origin because security checks had found a power battery pack (these cannot checked in) in the suitcase. We were assured that the suitcase would be returned to us within 24 hours after security had removed the offending item and store it for us to collect on our return to Chandigarh.

Not Verified | Very poor ground staff experience at Delhi after arriving from Heathrow, en route to Amritsar. The Virgin flight arrived at T3 and we told to go to T1 for our Indigo flight. I managed to find the ticket desk to buy the shuttle bus tickets. Some passenger took taxis. When we arrived at T1 our boarding passes did not allow us entry, by security. We were told to go to the Indigo desk, who informed us we needed to go to T3 for our flight! About 10 of us all protested and asked them to recheck. After checking, they realised they had made a mistake. They issued new boarding passes and managed to give them to the wrong passengers and luckily we sorted it out amongst ourselves. Their check in and transfers at Goa and Delhi were so chaotic.

Not Verified | I was pleasantly surprised by the efficient and extremely helpful ground staff of Indigo Airlines counter at Bangalore airport this afternoon (we flew the BLR-Kannaur flight). We had difficulty with our luggage allowances and they helped us figure it out. Also the staffs very warm and friendly attitude made our check in process quite à pleasant experience. Wish the ground staff at other airports would also follow suit.

✅ Trip Verified | Very positive experience with Indigo. Easy baggage-drop at Lucknow airport, new aircraft, well trained crew. Very good airline, warmly recommended.

✅ Trip Verified | We are extremely disappointed with Indigo Airline services. I was travelling with my family and 2 years old daughter from Ahmedabad to Mumbai in domestic Indigo flight # 6E6794 on 14th Feb 2023. Unfortunately for some reason Indigo flight was delayed AS ALWAYS. The flight was supposed to fly 10:20 PM but it took off by 11:05 PM. Even thought the flight took off so late, the airline must cover up the time gap to reach Mumbai airport on time but in this case they didn't make an effort to do so. We reached extremely late at Mumbai International airport that the check-in counter was closed for my next connecting flight (Cathay Pacific) from Mumbai to Vancouver. Immediately we had to book another flight from Lufthansa and spend CAD 4500. This is extremely disappointing and we would not prefer to travel with Indigo Airlines ever again.

✅ Trip Verified | Indigo charges extra for its seat selection. And now I don't understand why the flight attendant asked me to change my seat which is lower than what i paid. I left with no choice cause its for an child with 2.5yrs. Its crazy Indigo has to fine tune its reservation system. The family who booked the seats got the seats in 3 different places.

✅ Trip Verified | One of the worst customer service airlines. Hospitality completely missing from Arrival Desk ( Caunter no8) My handbag is 3 Kg and my luggage is 17kg, both seen by the Desk operator but she charged me 1100 Inr. I said I will shift things in my handbag so she replied that if in the luggage bag 200grm also extra I will charge the you full amount. Might she has family or work pressure? In the profession of hospitality arrogant speaking with wrong body language is not acceptable. It's money making Airline or lack of trainings

✅ Trip Verified | Recently as an international travel booked return flight, continue to experience problems of scheduling and rescheduling by the airline, with no head or tail. Difficult to contact either online or web chat or on the phone to speak to customer service from abroad from abroad. The whole service is below par.

Not Verified | While it is a very well managed airline, they can do better balance revenue management as a claimed low cost carrier and customer experience. Their staff is in constant search to find ways get a dime even if they are paid dollar extra in purchased services that are not used. Their interactions with passenger can best be classified as rude, their associates can learn compassion and empathy. Can’t wait for Tata affiliated airlines to gain more traction. I try to avoid Indigo even if I had to pay 2-5% more.

✅ Trip Verified | Awesome hospitality by Air hostess, a member of family had a health issue and she really took very good care of her. Overall experience was amazing, loved to fly with indigo