IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 491 reviews
6/10
4 star Skytrax Rating
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2/10

"flight is delayed for 2 hrs"

(India)

Trip Verified | One of worst hospitality. On 19/11/2023 flight is delayed for 2 hrs, no announcement or any information on delay. Staff at terminal gates does not have any idea on delay and are not ready to provide any proper information. They are just chilling out and avoiding customers. They are not ready to provide their superior number or call him to the gate. They are simply saying you can send an email on delay or else can go to the main counter for further information.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Rajamahendravaram
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"par with the international carriers"

(India)

Trip Verified |   If not for the efficient Soniya at ground staff I would have not made it. Also the onboard team make this budget airline at par with the international carriers. I think there is a reason why people relate with indigo as a national carrier.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaipur to Bhubaneswar
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“seats were tattered and stained”

(India)

Not Verified | It was a bad letdown on 6E 202 from Nagpur to Pune - The seats were tattered and stained - The seat pockets were torn - There was litter in odd places - The bathrooms were dirty and stinking - The value of ₹400 was not met and instead of Chicken Noodles, I got Poha - The staff never gave me water despite asking twice.
AircraftA320 Neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNagpur to Pune
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Overall a no-fuss experience"

(India)

Not Verified | The flight was just about alright for the 2 hour hop between Delhi and Mumbai. IndiGo has introduced automated baggage drop but the instructions etc are not very clear so most end up needing assistance. Delhi's Terminal 1 is undergoing significant modification and hence the on-ground experience is not very good, with chaotic security lines and limited food options and charging stations. The in-flight experience was courteous but clinical, a typical LCC experience. The legroom was adequate and being an Airbus, the seat width is better but the slim seats are not very supportive and I would hate to be in them for anything longer than a 2 hour journey. The crew do offer free water on the flight on request and in a small glass but only after the pre-booked meals are handed over which on a hot day can be awful. Remember to carry a water bottle since in flight water bottle cost The absence of chargers, app based IFE will be felt on longer journeys. Overall a no-fuss experience but worth it only if you are saving at least 1000-1500 over full fare carriers like Vistara/Air India on the Bom-Del leg, other wise the cost of food at the airport or on-ground will mean the net savings are nil. For Frequent Fliers with status on other carriers, the bar is even higher.
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very bad experience"

(India)

Trip Verified | I travelled from Istanbul to Delhi by Indigo airlines 6E12 on 23/10/2023 along with my wife . The flight was horrible with very little leg space. The air hostesses did not care for the passengers and they did not care to offer water also. I would strongly advise people not to choose Indigo. Very bad experience to me and to my wife.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not able to take my cabin baggage"

(United Arab Emirates)

Not Verified | At check in I was told that I am not able to take my cabin baggage as the aircraft is small. While boarding I found that everybody is carrying hand luggage except me. Then I found that carrier is normal A320 with sufficient luggage space.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Hyderabad
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff is so rude"

(India)

Not Verified | They closed gates 30 mins prior to departure without any notification and staff is so rude and misbehaving. They leave us on airport and take extra charges for next flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Amritsar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"frequent reschedules and cancellations"

(India)

Not Verified | Indigo flight service has worsened a lot as they do frequent reschedules and cancellations. Please avoid booking on Indigo especially if you are on an official trip or have a doctors appointment or a connecting flight. Please go for other flights instead of Indigo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Jodhpur
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"courteous crew, value for money"

(India)

Trip Verified | Indigo, largest Indian operator and a budget carrier. no additional features like IFE or meal but decent service. no issues flying domestic, mostly on time, clean and fresh interior, courteous crew, value for money.
AircraftA320Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Patna
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very disappointing"

(India)

Trip Verified | Very disappointing. Reached airport on time and also had web check in done but refused to let us fly. Indigo staff took too much time with the guy standing before me and by the time I reached the counter, refused to board me. I requested but the staff were rude and didn't co-operate at all. Ruined my vacation. Still one hour was for the flight to fly. Didn't refund me or arrange any alternative flight. Rude and non co-operative staff, poor service, sitting there to loot passengers.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Srinagar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no