IndiGo

✅ Trip Verified | I flew from BLR to BKK (Bangkok). The Indigo staff at the BLR airport were so rude, goodness knows why. Maybe it was late in the night and they hate their jobs. The flight got delayed by 1.5 hours. The seats were so uncomfortable. They passengers sitting next to me were loud and obnoxious. Most of the people who fly IndiGo are the ones who are looking for the cheapest option. Their behavior and appearance is congruent with their spending.

✅ Trip Verified | No doubt Indigo is best LCC in India, smooth check in, on time sequential boarding and departure. Okay seats, clean hygiene cabin, courteous cabin crew. Another good experience and reason to fly again with them next time.

✅ Trip Verified | Very smooth and efficient trip with an on time performance. Please forward appreciation to the friendly and very professional customer service agent Vagneshwari (forgive me if I misspell the name) based at TRZ airport. A very informative customer service minded Check in/gate agent who guided and took her time to get to know the passenger. I travel frequently worldwide and this is not common nowadays, even from the biggest carriers. This was my first Indigo flight, had some difficulties on the app/website paying for the seat due to international card, and the snacks menu onboard could offer more. Will surely choose this carrier from now on if I get the chance due to the great experience!

✅ Trip Verified | Another good experience, best Indian LCC. Before time arrival, clean and hygienic cabin. Courteous cabin crew, ok seats for short ride. What more we expect from a LCC, recommended.

✅ Trip Verified | Our flight was unfortunately cancelled yesterday (Sunday) 15 min prior to boarding. There was a lot of confusion and to how to reach our destination. Ms Dhara at the airline counter in Mumbai was extremely helpful and guided us through. Not only that she was calm and composed but she knew every step of what she was doing and tried her level best to put us on the next flight and gave us instruction with clarity. Mr. Adhil also extended his help since we had to catch our next scheduled flight from international terminal

Not Verified | By far the worst overall flight experience I have had in my life. Customer service was embarrassingly bad and no-one could help or speak English. App was awful and initially took my money without giving me a flight and took IndiGo 2 weeks to refund. The flight I did manage to book was more expensive than the initial one and that was fine with IndiGo. Seats on the plane were very cheap and uncomfortable (never seen that before). Best to avoid if at all possible.

Not Verified | Worst services from Indigo, rude and unsupportive staff, no helping or support given to passengers. They treat people like travel bags, keep sending from one place to another without proper guidance and no use of customer care services physically or on call. Just a waste of time.

Not Verified | Indigo is not an airline fit for international travel. 1) The seats were very very uncomfortable, with very little cushioning. It felt as if one is sitting on a hard bench. 2) No in flight entertainment facility 3) No blankets or cushions available. 4) No alcohol served. 5) Food served is pre-packaged poha, noodles. Anything extra is supposed to be paid for. 6) The ground service was slow and understaffed. They had no clue about how to manage the crowd. 7) The washroom didn't have toilet paper a they ran out of it. Not recommended at all.

My Travel Itinerary: 2 Adults and 2 Kids, Per Pax 23 Kgs*2 Baggage + 7 Kgs Cabin Luggage allowed. & Oct 28 IAD to DOH to HYD (Qatar & Indigo) &; Dec 26 HYD to DOH to IAD (Indigo & Qatar) The journey from IAD to DOH is pretty and happier with their Code Share partner; all the staff at Origin are helpful, courteous, and professional. Nothing special to be highlighted in this gesture. The journey from DOH to HYD, concerns starts with Boarding until Landing. So, let's jump into facts. Boarding: All International Airlines across the globe board senior citizens, passengers on wheelchairs, and parents with kids first. For "Indigo" Airlines, this is not the case will "dump" people onto the Bus and transport them from Gate to the Aircraft. In-Flight: Seating is congested, just like Auto-Rickshaw. The cabin crew is courteous and helpful. Landing: 30 Minutes late from their scheduled arrival. As a result, we had to spend another 30 Minutes at the HYD Airport for Immigration Officers' shift rotation. Overall DOH-HYD Experience is just a dump yard ride for me in Indigo Airlines. The journey from HYD to DOH, concerns starts with Check-In until the Landing. Nonetheless, this part of the journey is the most "Interesting" part of this review, don't miss it. Check-In: I cannot reiterate my Boarding comment mentioned above, but this Indigo airline is adverse in implementing standards of the International Flight code. Reached the Airport 4 hours before departure, Kids in arms and eight bags to check-in (opted porter service), had to stay in line for 1 hour 25 minutes to approach the check-in counter after repeated requests to follow the check-in code. Finally, at the check-in counter, the indigo staff was inclined to charge me 15k INR extra as my three bags had 1 kg extra and other bags had less than 23 kg allowed. Perpetuating their Code-Share Policy is per bag and not Total Baggage Allowance. Another 30 minutes delayed to clean up the mess they created with bags and complete the Check-In process. Boarding: Reached the Boarding gate running upon completion of Immigration and Security clearance. Boarding will start in 30 minutes. (Boarding Feedback is the same as above). The flight missed the departure time by 27 minutes and arrived at DOH 36 minutes late. As a result, complete baggage from the Indigo flight passengers onboard couldn't board into DOH-IAD Flight. We (my family) took a personal oath not to fly "Indigo" in our life in their "International" sector to avoid amateurish personnel and never on time. We booked a hotel at IAD Airport to wait for the baggage to arrive and travel back home.

✅ Trip Verified | By far the worst flight experience I have had in my life. Customer service was rude, plane was uncomfortable. This was the last leg of my journey from America to India and I will be sure to never fly Indigo again. At least some of the lower service staff tried to be helpful, but the manager of the Bangalore Indigo crew was the most unhelpful, rude, entitled person I have ever had the misfortune of meeting. I have never been treated so poorly by someone in the service industry and I hope Indigo realizes that this one person has cost them many customers.