IndiGo

Not Verified | India is very poor in customer service. There is barely any concept of good professional customer service. They don’t care about customer loyalty. This is even more evident with airlines as there is very little competition in the domestic sector that is now basically a duopoly between Indigo and Air India. I have had heaps of bad experiences with Air India and had to forego many flights when they change schedule. When they change schedule and it does not suit you they refuse to provide you a refund and you lose the money. I preferred Indigo as I found the service good and had no problems until recently. I had booked return flights IXC-JDH in early July to fly in late August. A week ago on checking my bookings on their app I found they had changed my inbound flight from JDH to IXC from a layover in JAI to DEL. No issue with that. However there was no message or email from the airline of the change. I just happened to find out while going through my booking on the app. Not only that, the timing was changed from 1125 to 0925 hours. Had I not checked I would have missed my flight. As the new time was not suitable to me I called the airline. I was able to change to a later time. However I was told I must pay a change fee of INR 2000 per ticket. You change schedule and expect the customer to pay for it? I explained to the agent that this is an Involuntary change and I must not have to pay for it. The agent put me on hold to get an authorisation. I was able to amend the time without having to cough up the unreasonable charge. In such instances the agents should not require to get authorisation. They should be authorised to amend without wasting time on either end. Now after a week, I find out they have once again made a schedule change. They have now moved my flight from JDH to 1450 from 1025. I will arrive in DEL at 1625. However they have not amended my connecting flight DEL-IXC. That is scheduled at 1505, which will land in IXC before I even arrive in DEL. So I am back on the phone to Indigo. I requested them to put me on their DEL-IXC flt at 1725. Once again they are unable to do that. Was advised they will check and call me back. Got a call they are unwilling to put me on that flight. They want me to take a 5 hour layover in Delhi and arrive in IXC at 2230 instead of my original booked flight at 1500 hours. I once again pleaded my case. Was told they will check call me again. Again refused, obviously that is a peak hour flight and they would rather sell at a premium and let us helpless passengers waste time at the transit airport. No empathy at all. There is no recourse, either take it or leave it. I find this totally unacceptable and very poor service.

Not Verified | Indigo treated my son in humanly at Hyderabad Airport, who was travelling first time alone as a student. Following things happened at Airport of Hyderabad. Check in staff charged excess luggage fee which my son was willing to pay, but he struggled due to online payment. The staff removed him from the queue twice and every time made him come in queue. They happily allowed him to throw his study books in dustbin. No courtesy was shown or effort made to talk to parents. We were online but airline staff did not task to us or help us. They made him go to empty desk and wait and then a staff came. She told, your flight luggage time is closed. You can throw luggage here and board alone. The delay was done by staff by making him queue twice and then denied boarding. He wasnt guided properly to rebook the flight. My son was struggling with bags and there was no human touch to support him. He managed to rebook the flight just to know that all previous ticket features like extra luggage and food were stripped down. They finally took him in next flight with extra luggage cost. I dont have issue paying thrice the price to airline, but really disappointed how they treated a student flying first time. Allowed him to throw books. No guidance. This was small amount which as parents we could have paid to staff or someone to help student. God knows what they will do with elderly.

Not Verified | My experience from Bangkok to Bangalore, was quite disappointing. They no longer provide fragile stickers, which is concerning for passengers with fragile items in their luggage. Additionally, considering it's an international flight, the basic fare does not include any complimentary meals or drinks. Even water is not provided unless specifically requested. The in-flight services are also overpriced, with a simple dish like poha costing over 300 rupees. Furthermore, there are no pillows or blankets provided, making the presence of five or six cabin crew members seem unnecessary if they are not providing any services. If you are traveling to Thailand suggest you take Thai airways much better services comfortable and better price too.

✅ Trip Verified | The Ground Service of IndiGo is the worst. The 2 ladies of Cochin ground service was beyond rude and disrespectful and charged me 1000 extra for a luggage that was below the allowed amount under student discount. Their claim was that it was in 2 baggages instead of a single one. I am a frequent flyer and this has never occurred in any of the airports before including Cochin for the same type of services. So I am guessing this was specifically because of these 2 ladies who were themselves confused on how much to charge me and wasted 20 minutes. Horrible

✅ Trip Verified | This is the last time I will ever choose Indigo. Very rude people working for it. The person who issued ticket was the least I look forward to, very cunning.

Not Verified | Worst Airline. Delayed first leg and missed connecting flight. Ground staff and counter staff worst attitude and robbed me of 16000 rupees for their delay and threatened that if not paid we cannot go in next day flight, same time, 24 hrs stay without accommodation.

✅ Trip Verified | This flight I missed due to airline ignorance or bad service. First they declared gate 8 then they declared gate no 4. I was sitting in front of the gate no 4 and till 8.35Pm the screen was showing it was delayed and suddenly at 8.45PM screen was showing flight departed. My check in was done, security check was done. But I didn't get right information of flight status either on the display screen or anything from the flight hostess no one called. After they were very rude in behavior. It's a very bad service. I requested them for arrange in another flight for that they charged rs.2500/- again. I have requested for the refund but they deny

Not Verified |   My Indigo flight 6E-11 DEL-IST on 17 june 2024 was a bad experience. First, the codeshare with Turkish does not work properly (it is impossible to make the web check-in online and to choose seats, we have to wait until we arrive at the airport). The schedule of this flight is very unconfortable, making us impossible to have a hotel breakfast before boarding. We had 1 hour delay and not a single cabin announcement to explain it. The captain was unable to make any announcement except a brief incomprehensible announcement just before landing. The onboard entertainment was not working and we had to make the whole journey with a white screen, without any idea of the time and our position. The stewardesses distributed water generously, but instead of a meal, I received only a tiny portion of vegetable curry. I was so hungry that I had to rush into a turkish restaurant at the Istanbul airport. The stewardesses are nice, but they still wear the ridiculous "Girl power" badge. Being a supporter of gender equality, I am shocked by this provocation and I would find it nice to also have men in the crew.

✅ Trip Verified | My sister had flight today at 1:25 from Lucknow to Ahmedabad on 8th June 2024. She reached Airport at 12:25 pm and there was a long que in front of check-in counter. She printed boarding pass 1 day ago and in that was they mentioned boarding time 12:40 Pm. She reached at counter by 12:25 Pm (1 hours before flight). Though she reached at time, they didn't allow her to go into the flight and asked her to pay 5000 rs extra to go to next flight in evening. She paid money through UPI but they didn't accept that receipt and She had to again pay 5000 rs by debit card. Without breaking any rule, She was charged 10,000 rs extra. (5000 Rs through UPI+ 5000 Rs through Debit card) and also couldn't go to flight and they rescheduled it. They also charge 200 rs. for taking boarding pass though other flights doesn’t charge any extra money for boarding pass on counter.

✅ Trip Verified | Worst experience. They are the worst staff with worst attitude. They didn't let me take my hand luggage. so they asked it to be weighed and when it was obviously extra for the hand over luggage, they charged me extra for my hand luggage weight. They warned me that if i don't pay up I'll miss my flight and have to book another. I had to pay extra. when i arrived at my destination, i didn't get my luggage, they asked me to come back to airport to receive my luggage in the evening, but i got a call stating they'll send next day. What is wrong with indigo seriously.