IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
7/10
4 star Skytrax Rating
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10/10

"this was an excellent airline"

(United Kingdom)

Not Verified | Delhi to Goa. Had read some negative reviews so was slightly apprehensive. I shouldn’t have worried this was an excellent airline for a low cost carrier. Everything was exceptional from check in to boarding. The crew were so immaculately groomed and the cabin service was excellent. Nothing was too much trouble. They worked hard to ensure that the cabin was as tidy as possible to enable a quick turn round for the return flight. Maybe other low cost carriers should have a look at Indigo to see how it’s done!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor service"

(United Arab Emirates)

Trip Verified | I booked my vacation tickets for my family from Abu Dhabi to Calicut unfortunately due to Covid-19 I cancelled my traveling but did not get a full refund. It was disappointed that l lost 75% of my cash. It was refundable ticket but I don't know why they are utilizing this situation. It's not acceptable. It's very poor service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Calicut
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"thank you for a safe flight"

(India)

Trip Verified | Bengaluru to Mumbai. Due to the corona virus outbreak there was hardly any passengers travelling on this flight. So check in was a breeze. The check in agents were quite helpful and they had a bottle of hand sanitizers on their desks which was well appreciated. The boarding commenced well before the scheduled time of departure and it was clear that travel was at a minimum as the flight was quite empty The crew were polite enough and even though I slept for most part of the flight, the departure and arrival was well before time. Baggage retrieval was a breeze as there were hardly any passengers and this was a very uneventful flight. Fortunately the flight was not cancelled as there were numerous flights which got called off due to the pandemic. So thank you for a safe flight.
AircraftA320 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Mumbai
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff were alert and attentive"

(India)

Trip Verified | Mangalore to Mumbai. The Indigo staff at Mangalore was very cooperative. She helped to adjust all 3 family members for nearby seats. Cabin staff were alert and attentive. Good service.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMangalore to Mumbai
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"are excellent on all levels"

(France)

Not Verified | Thiruvananthapuram to Colombo. Due to the cornavirus and the closing of India's borders, I was forced to cancel my IndiGo flight to India. The refund by Indigo - free of charge - was very easy online and very accurate and efficient. I have travelled on this airline before, it is a very good company and today I verify that they are excellent on all levels.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteThiruvananthapuram to Colombo
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"value for money airline"

(India)

Not Verified | Kolkata to Hyderabad. Best Indian airline, but no in flight entertainment. A value for money airline with nice service - keep it up IndiGo. Nice food and no delay on the flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Hyderabad
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very pleasant experience"

(Canada)

Trip Verified | On 2nd March I travelled with a group of 9 ladies from Kozhikide to Mumbai. We were so well looked after by the customer relations especially Aswathi. The ground staff was exceptionally helpful and kind. The flight was on time and it was a very pleasant experience to fly with Indigo.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKozhikode to Mumbai
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was good"

(United Kingdom)

Trip Verified | Ahmedabad to Delhi. Aircraft departed from the gate on time (however, we were delayed taking off due to "dogs on the runway" apparently) The flight was good, service was good, bottled water wasn't expensive and we arrived into Delhi on time.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"No in-flight entertainment"

(United Kingdom)

Trip Verified | Delhi to Istanbul. Plane seemed old (1.3 years old), seats were uncomfortable. They'd run out of veggie sandwiches before they got to me, so I agreed to get noodles instead., these were instant noodles, but took it anyway. No in-flight entertainment or alcohol served. At the end of the flight we had to seat on the landed plane for about 15-20 minutes with no explanation given and then while exiting we were given some form to fill in on the spot (but no pens to fill it in with). One plus was that the staff at Delhi airport were quite nice and the ones on the plane were fine as well.
AircraftA321neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Istanbul
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"The leg space was too small"

(United States)

Trip Verified | Raipur to Kolkata. I know Indigo is a low cost carrier but the only good thing is "On-time Performance". Their cabin crew were reluctant to provide a full glass of water. I do not have any options to select seats during checking using kiosk and was randomly assigned a middle seat of last row. The leg space was too small for me.
AircraftA320Neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaipur to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no