IndiGo

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
7/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"you have to reach at 0405"

(India)

Trip Verified | Delhi to Pune. My flight time was 0450 hrs, I reached the counter at 0410 but since you have to reach at 0405 they didn't let me board the plane, and I missed my meeting. Never will book indigo again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownOctober 2019
Ground Service 12345
Value For Money 12345
no
9/10

"Seating quality is poor"

(India)

Trip Verified | Delhi to Patna with IndiGo. Positive First: Good Airline, worth the money for budget travelers and students. Good staff and management, runs on time. Negative Points: Seating quality is poor, no inflight entertainment service available.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Patna
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"this was a positive experience"

(Australia)

Trip Verified | Udaipur to Cochin via Delhi. Well this was a positive experience. I knew what to expect so was prepared taking my own water and snacks. The plane arrived on time and as soon as passengers were off, we boarded. Very efficient. We left on time heading first to Delhi. We had a long 6 hour wait but had to change terminals which you do by bus. The bus takes about 30 mins. We prepaid three hours in the lounge (good idea). Again the flight departed on time. Food and drink was available on board at s reasonable price although we took our own. The seats are just pads over a formed plastic seat but for short flights not a problem. The price was great, arrived and left on time both times. Would be happy to fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteUdaipur to Cochin via Delhi
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great job with excellent service"

(Australia)

Not Verified | Delhi to Goa. Fantastic experience. We were given free upgrade to exit row seats with lots of legroom. Thank you to Priya who did a great job with excellent service. This was our 3rd time with Indigo and it’s been a great experience each time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Indigo is my first choice"

(United Arab Emirates)

Trip Verified | Jammu to Delhi. When LCC in Indian domestic route is concerned Indigo is my first choice and they are improving day by day. Last travelled August last week. Was traveling with only hand baggage so used check in kiosk for boarding pass, boarding started before time and so as departure seats are okay, food and non alcoholic beverages are available on payment, courteous and helpful crew,. Arrived on time, a good experience.
AircraftA320Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJammu to Delhi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Simply marvelous"

(Canada)

Trip Verified | Tirupati to Pune via Bangalore. Traveled with few airline during visit to India this time. Found seating arrangement of IndiGo much more comfortable than others. The best part was, ground staff Nagraj at TIR airport was serving customer extraordinarily. I needed flexible info. for my return flight to Pune, and within short time he provided the same. Simply marvelous. Thanks IndoGo for serving your customer in this fashion.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTirupati to Pune via Bangalore
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"helped me to find my wallet"

(India)

Not Verified | Goa to Kolkata. I would like to thank Nazia & Rosey as they helped me to find my wallet yesterday I lost it my flight from Goa to Kolkata they informed my sister and they co oparated and I got my wallet successfully with everything intact
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Kolkata
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"It's the crew that makes the airline"

(United States)

Trip Verified | Mumbai to Patna via Lucknow with IndiGo. Excellent experience thru-out from check-in to de-boarding. Check-in at Mumbai was courteous, fast and efficient, and the best part was no nickling-diming for 2-3 kg extra weight. In-flight crew was even better with all the ladies acting pleasant and welcoming. It's the crew that makes the airline, truly.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Patna via Lucknow
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very much overwhelmed with her genuine concern"

(Qatar)

Trip Verified | I was travelling with my wife and 6 months old baby. While checking in from Cochin the ground staff at the counter gave us seats [19F and 19C] saying it’s seated together. Later I realised she did a mistake and it should be 19D. I was walking through the airport randomly looking for your staff to sort this issue out and found one of your agents. She looked through it and tried from her end and told me it won’t be possible at this time as other seats are already occupied and you can do it on board and there is a lady seated at 19D. I told her my daughter is already tired from the Male flight and it’s important for us to sit together. She understood our situation and told she will try her best. At time of boarding I explained the same situation to boarding agent. She replied the same saying you should try it on board as nothing she could do it now. There comes the pleasant surprise! This staff member came all the way to our gate which she doesn’t have to bother doing at all. She literally looked for the passenger seated at 19D and talked to her and agreed to swap seats with mine. I was very much overwhelmed with her genuine concern towards our issue and how she went well and above to sort this out for us. Please pass my sincere gratitude to her. She deserves it. However on other hand on board it was totally opposite experience. I know it’s a short flight to CNN but crew didn’t make any effort to do the service for this flight. They didn’t took the food cart out to the aisle or neither brought the round of water at least. They were just busy in the galley throughout until landing. I never even saw them securing the cabin! When the captain made announcements they went to the seat ready for landing. In contrast on the CNN to COK flight I received full service like any other flight and I was amazed the way they ignored the cabin just like that inspite of full flight.
AircraftATR
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKochi to Kannur
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I truly like the ambience"

(India)

Trip Verified | I travelled Cochin to Chennai. One of the best parts of flying in Indigo is the timing, always on time. The cabin crews was well trained and pleasant, I truly like the ambience and the behaviour of the cabin crew. All i want to say is try Indigo airline and you will feel the difference.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCochin to Chennai
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes