IndiGo

✅ Trip Verified | All seats and meals were pre-ordered on 16/10/23. SIN-MAA seat 12A exit row, correct meal served. MAA-GOI seat 19A exit row, GOX-MAA seat 19A exit row, MAA-SIN booked exit row 12D. Equipment/ aircraft change, due to bigger pax load, the exit rows are now rows 18/19. IndiGo ground service changed aircraft but did not change my 12D exit row to 18D exit row. I found out onboard. Cabin crew only allowed me my exit row seat when I showed them my proof and told them I would like to voluntary offload before the cabin door shut if I don't get the seat I paid for. Next, The cabin crew also served me a Paneer mutter sandwich instead of my pre-order of Paneer Bhatti. They insisted that it was the meal I ordered until I showed them on paper my proof as this was a corporate booking. The meal was returned as my pre-ordered meal was not loaded on the flight. I declined their offer of alternatives.

Not Verified | I recently had the unfortunate experience of dealing with missing luggage during my travels with Indigo. Upon arrival at my destination, I discovered that my luggage was nowhere to be found. The process of reporting the missing items was time-consuming and lacked clear communication. The staff seemed overwhelmed, and there was a noticeable lack of urgency in resolving the issue. While I understand that mishaps can occur, the delay in locating and delivering my luggage was frustrating. I felt a disconnect between the airline and its passengers during this ordeal, and the updates provided were minimal, leaving me in the dark about the status of my belongings. In the end, my luggage was eventually recovered and returned to me, but the overall experience left me with a sense of dissatisfaction.

✅ Trip Verified | One of worst hospitality. On 19/11/2023 flight is delayed for 2 hrs, no announcement or any information on delay. Staff at terminal gates does not have any idea on delay and are not ready to provide any proper information. They are just chilling out and avoiding customers. They are not ready to provide their superior number or call him to the gate. They are simply saying you can send an email on delay or else can go to the main counter for further information.

✅ Trip Verified |   If not for the efficient Soniya at ground staff I would have not made it. Also the onboard team make this budget airline at par with the international carriers. I think there is a reason why people relate with indigo as a national carrier.

Not Verified | It was a bad letdown on 6E 202 from Nagpur to Pune - The seats were tattered and stained - The seat pockets were torn - There was litter in odd places - The bathrooms were dirty and stinking - The value of ₹400 was not met and instead of Chicken Noodles, I got Poha - The staff never gave me water despite asking twice.

Not Verified | The flight was just about alright for the 2 hour hop between Delhi and Mumbai. IndiGo has introduced automated baggage drop but the instructions etc are not very clear so most end up needing assistance. Delhi's Terminal 1 is undergoing significant modification and hence the on-ground experience is not very good, with chaotic security lines and limited food options and charging stations. The in-flight experience was courteous but clinical, a typical LCC experience. The legroom was adequate and being an Airbus, the seat width is better but the slim seats are not very supportive and I would hate to be in them for anything longer than a 2 hour journey. The crew do offer free water on the flight on request and in a small glass but only after the pre-booked meals are handed over which on a hot day can be awful. Remember to carry a water bottle since in flight water bottle cost The absence of chargers, app based IFE will be felt on longer journeys. Overall a no-fuss experience but worth it only if you are saving at least 1000-1500 over full fare carriers like Vistara/Air India on the Bom-Del leg, other wise the cost of food at the airport or on-ground will mean the net savings are nil. For Frequent Fliers with status on other carriers, the bar is even higher.

✅ Trip Verified | I travelled from Istanbul to Delhi by Indigo airlines 6E12 on 23/10/2023 along with my wife . The flight was horrible with very little leg space. The air hostesses did not care for the passengers and they did not care to offer water also. I would strongly advise people not to choose Indigo. Very bad experience to me and to my wife.

Not Verified | At check in I was told that I am not able to take my cabin baggage as the aircraft is small. While boarding I found that everybody is carrying hand luggage except me. Then I found that carrier is normal A320 with sufficient luggage space.

Not Verified | They closed gates 30 mins prior to departure without any notification and staff is so rude and misbehaving. They leave us on airport and take extra charges for next flight.

Not Verified | Indigo flight service has worsened a lot as they do frequent reschedules and cancellations. Please avoid booking on Indigo especially if you are on an official trip or have a doctors appointment or a connecting flight. Please go for other flights instead of Indigo