IndiGo

Not Verified | We would like to share our positive experience while traveling in IndiGo 6E-1005 on 04th April 2024 from Bangalore to Singapore. The service received from Mr. Karthik at the Bangalore terminal 2 Check-in staff at the counter was exemplary. I was traveling alone with an Infant, it would have been very difficult for me to handle the check-in procedure along with my 1-year-old baby. But he was excellent and courteous. The service provided by him was of a very high standard and should be an example for other crew members in any airline. We would like to thank him for his fantastic hospitality and look forward to similar services and experiences. We would appreciate it if you could pass on our sincere thanks to the above member of your crew.

✅ Trip Verified | I was denied entry to the gate because I was three minutes late. The lack of flexibility in this regard was not only disappointing but also inconvenient, especially considering that I had made efforts to arrive punctually. The flight was 40 minutes delayed later but still they forced us to pay for another. Adding to the frustration was the absence of announcements regarding boarding procedures. To make matters worse, when I opted to pay for a subsequent flight, I observed a stark contrast in the boarding procedure - I witnessed passengers being allowed to board just five minutes before departure. While I acknowledge that punctuality is essential in the airline industry, there should be a balance between adherence to schedules and customer service.

✅ Trip Verified | Indigo is absolutely rubbish. They had a service "fast forward" for which they charge extra money (around 600-700INR). This service used to ensure that the passengers purchasing fast forward will get their bag first after de-boarding the plane. So I used to get fast forward because it was convenient. Having travelled today, at the check in counter, the staff tells me that there is no baggage advantage and I will get priority boarding. Something their "fast forward" service used to marketed for and now it serves no purpose. Indigo absolutely rips people off for extra money and doesn't provide any service that they promise to offer.

Not Verified | It was so surprising and disappointing to see delay of flight 40 mins as one of cabin crew came late and all passengers were waiting inside the aircraft. So irresponsible behaviour by Indigo.

Not Verified | I travelled from Mumbai to Jammu and from Amritsar to Mumbai. My Jammu flight was by Air India and return flight was by Indigo. I had good experience with Air India, served a meal and it was complimentary. On the other hand, I was not served anything for 70 minutes by Indigo. When ultimately they served, the menu was extremely restricted and was on paid basis.

✅ Trip Verified | I thought I've seen the worst but this is even worse, the worst airline experience I've ever had. No food or on board entertainment whwatsoever during the long fllights to and from my transit in New Delhi from Singapore with Istanbul as final destination. I'm fine with that but the on ground experience has been terrible. At the gate I was told to go to desk for document check and asked to show visa to my final destination which is after Istanbul and has NOTHING to do with my flight with Indigo. And worst of all I lost my checked in luggage once I arrived in Istanbul. That has never happened in all my 25 years of frequent travel. All of those reviews you've seen about lost luggage & bad customer service with Indigo are completely true. Their cheap fare is not worth it. I regretted not checking Indigo's reviews before taking this airline for the first time on this flight. Looking back I would rather just pay more than taking the bait of cheap fare from Indigo. Avoid it.

✅ Trip Verified | They cancelled my ticket one week in advance on an international trip and when I pushed them to book me on another flight, they booked me on another flight but denied boarding to me at the airport and then pushed me to take a refund which I have still not received after 1 week. I had to book a long distance flight for 2 people from the airport which costed a lot more than my original ticket.

✅ Trip Verified | I used to love flying Indigo for domestic flights in India but this long haul codeshare flight with TK was really disappointing. It is a too big difference with Turkish Airlines. Only a one time service on a flight duration of 7,5 hours on the leg Delhi-Istanbul, which is already extremely long. The second drink was only served to half of the people and then the crew disappeared. I was only able to get a coffee by a crew call. The third round was chargeable. What a poor service. Crew very nervous and chaotic. Very very Indian English, hardly understandable. Tiny seats, not even space for arms and shoulders. No Inflight Entertainment. No, Indigo, never again on a longhaul flight. There are better options.

✅ Trip Verified |  I've travelled indigo Airlines before and had a pleasant experience with them. However this one particular flight was terrible, we were flying out of Mumbai to Phuket. We entered the aircraft on the tarmac, and we entered a Mosquito infested cabin. Mumbai Airport seems to have a mosquito problem and this is a health and safety issue. During my flight I was bitten nearly a dozen times. The officials at Indigo Airlines and Mumbai Airport really need to tackle this Mosquito problem that exists at the airport. Thank you

Not Verified | One of worst flight operators. They delay flight just 1-3 hours before schedule depature. Once the fight is near delayed departure time, they will delay it further. They are highly unprofessional and money minded and don't care for any customer. People also don't have options as they are the biggest domestic operators. They shamelessly make money from every thing in flight. You pay for boarding, seats, meals. I’m surprised why they have not started charging for using the lavatories.