IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
6/10
4 star Skytrax Rating
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1/10

"charged 7000 extra luggage charge"

(India)

Not Verified | I had cabin suitcase as I was travelling with Infant. They did not allowed me to take it to cabin. They charged 7000 extra luggage charge. I repeatedly said that it's cabin suitcase but they did not allowed as they wanted to make money. I will never recommend this airline to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"lack of professionalism"

(France)

Trip Verified | After our first flight from Bengaluru to Indore, we had our second flight (Indore to Udaipur) canceled by the company. The only possibilities: to be reimbursed and stay on site in transit without nothing to do or to reach Delhi at 5pm, to stay in a hotel with meals and pick up and drop off included, before having a flight to our final destination the next morning. Finally the flight to Delhi was at 11pm! Arrival on site: no staff aware of the situation. We waited 3 hours in the middle of the night in front of the counter then we slept the remaining 2 hours in front of the boarding gate on the floor. Contract not fulfilled by the company. We are now appealing: no response to our emails and our calls. After threatening to escalate the information, we are offered compensation of 500rp (it’s a joke!) because "we chose to take the flight". Yes, we chose this option, we did not choose the lie of the company and their lack of professionalism.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Udaipur via Indore
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The service was excellent"

(India)

Not Verified | The service was excellent and On time, I would like to Appreciate the staff Varsha who Assist me with Check in and she was in boarding gate also. She was assisting everyone with a genuine Smile and resolving the query. Good to see this kind of staff, I will fly again with Indigo and recommend, just because the service which I received.
Aircraft=
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteUdaipur to Bangalore
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"incredibly disappointed by the appalling service"

(Canada)

Trip Verified | I'm incredibly disappointed by the appalling service provided by Indigo Airlines during my recent transit experience at Chennai airport. The mishandling of 5 guests who were flying to Colombo due to the Trichy flight delay by 1 hour is a clear testament to the utter lack of competence and professionalism displayed by the airline. Not only was there a complete lack of communication about the delay and the subsequent impact on connecting flights, but the airline failed to provide any assistance or support. It's clear that customer satisfaction is not a priority for this airline,
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTrichy to Colombo via Chennai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"manually tagged bags were missing"

(United States)

Trip Verified | Traveling with IndiGo on our recent family trip from HYD to DFW via DOH proved to be a frustrating experience that left us feeling helpless and disappointed. During our check-in at HYD, IndiGo's system was down, leading to 7 out of our 13 total checked-in bags being manually tagged. Though we understood that technical issues can happen, what followed was a series of missteps. Upon arrival at DFW, we discovered that all 7 manually tagged bags were missing. The Qatar Airways team at DFW had no information about these manually generated tags, leaving us stranded without vital belongings. We called IndiGo's customer care 9 times over three days, and each time, the response was the same: unable to reach the Hyderabad crew, and no managers on the call center floor to escalate our issue. The lack of responsiveness and the inability to locate our bags with crucial manual tags felt like a major oversight. What added to our frustration was that 5 of the 7 manual tags were taken back by the IndiGo team when their system came back online, leaving us without any physical proof. Polite customer care representatives, though unable to assist. Failure in handling manual tag situation during system downtime. While we appreciate that technical issues can occur, it's the handling of such problems that defines a company's reputation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Doha
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"crew looks poorly trained"

(India)

Trip Verified | The last leg of my connection was Chandigarh to Dubai. I was sat in 4D aisle. Through more than 2 hours of the journey my seat was being kicked and punched from seat 5D just behind me by a child. I complained twice and nothing happened. I asked to see the cabin supervisor and was told she was busy eating. I explained the situation to another crew member and they cautioned the Pax on seat 5D (the mother of the child) to be more decent. Finally after the third call, the family themselves moved the child to seat 4B the middle seat on the other side. At this phase of flight the captain had flashed the fasten seat belt as there was turbulence. To my shock the father of the child sat on 5C made the child stand up on the tray table of seat 4b and play with the overhead fittings including the light, the call button, the oxygen mask compartment and others. I am astonished that such risky and terrible behaviour from the parents of the child was tolerated by the crew and also that the leading lady as they are called simply refused to attend the issue. I am calling to accountability the cabin supervisor and asking Indigo to prevent the tray table from bring used as a play area. Indigo crew looks poorly trained on safety.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChandigarh to Dubai via Chennai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"give up my cabin bag at boarding"

(India)

Not Verified |  This is the second incident where I had to give up my cabin bag at boarding. While flying from Mumbai there’s never been space. We reach boarding just for them to take my cabin luggage away and let many other rude passengers get away. And while exiting I realise that passengers sitting in seats 11/12 have placed their luggage above 14 which the cabin crew doesn’t manage.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Mumbai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my baggage was not there"

(India)

Trip Verified | I travelled in indigo flight on 2nd august 2023 from Sharjah to Hyderabad and Hyderabad to Mangalore (connecting flight). I received my baggage in Hyderabad airport, cleared the custom and connected the luggage to next flight but when i arrived Mangalore my baggage was not there. The crew have told the baggage is left in Hyderabad because of MCT and she promised me that they will be connecting my baggage in the evening flight from Hyderabad to Mangalore, in evening i called them to follow up this issue and they told that its not yet received and they promised it will be received at night on same day. Again i have called them at night and asked about baggage they said that baggage is not arrived yet and it will be received on next day flight on 4th august, so i have called them today again in the morning to about baggage they told that it has been not received and the Hyderabad team is not responding. I have taken Hyderabad teams number and called them on my own and they are telling that they don't have any baggage. I'm very Disappointed with this kind response from indigo, its been 52 hours and there is no trace of my bag.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSharjah to Mangalore via Hyderabad
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"very bad customer service"

(United States)

Trip Verified | When I reserve the ticket, the itinerary and agent says my ticket with Qatar airways, but reach at Qatar they says I am flying with Indigo. But it was ok. After check in, there were very bad customer service. They serve low quality food. There were not great customer service. Leg space was so narrow. Compare to Qatar Airways quality of the service very bad. Normal international flight they serve liquor. There were one time meal serve that that is pre packed with very low quality
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Bangalore
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew were very kind and generous"

(India)

Not Verified | It was my first flight, so I was very excited for it. And I have to say that it didn't disappoint me at all. The crew were very kind and generous. Air vents were also well placed and the ambience was also good. It is very affordable. The members explained us the rules properly. One of the best and affordable airline company in India.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Guwahati via Kolkata
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes