IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 507 reviews
6/10
4 star Skytrax Rating
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4/10

"Flight was delayed by 45 minutes"

(India)

Trip Verified | Flight was delayed by 45 minutes. Usually this flights was delay. After landing luggage reach on belt after 50 minutes. No intimation & no announcement.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJaipur to Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"asking for money to give a sandwich"

(India)

Not Verified | I took this flight 6E 12 from Istanbul to New Delhi on 15th December 2023 time was 8:15 Pm ( Turkey Time ). The plane was big. But the space in between legs and other seat was so small that it was feeling so suffocating that it was so hard to breathe as there was no proper air flow. As me and my friend was so hungry so we expected food to come fast but they took time may be some technical issue. So when they bring food and said its paid, we are so heart broken that we gave almost 82000 rupees for the tickets and they are still asking for money to give a single sandwich or juice or you can say just a small meal? Even sometimes you have to select a seat while booking the tickets as there will be no seats but when you enter the plane sometimes the plane is almost empty. Please stop making money by harassing people.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Horrible inflight and customer service”

(Qatar)

Trip Verified | I travelled with Indigo today and my baggage is intentionally missing, because they have loaded connecting flight’s luggage. When asked they were very rude in how they treated you. This flight is not meant for human beings, it’s for animals. Horrible inflight and customer service. Don't know how airline Authority accepts such airlines.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteMumbai to Doha
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“it is due to their fault”

(India)

Trip Verified | I have my flight booked to Riyadh via Mumbai, but the flight delayed for more than 1 and half hour to Mumbai, causing me extra stress for my connecting flight, I hope this does not make me miss the flight to Riyadh, since I have booked direct from IndiGo, if I miss my flight from Mumbai to Riyadh, it is due to their fault and they should compensate or arrange another flight. I hope they do.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMangalore to Riyadh via Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"did not change my 12D exit row"

(Singapore)

Trip Verified | All seats and meals were pre-ordered on 16/10/23. SIN-MAA seat 12A exit row, correct meal served. MAA-GOI seat 19A exit row, GOX-MAA seat 19A exit row, MAA-SIN booked exit row 12D. Equipment/ aircraft change, due to bigger pax load, the exit rows are now rows 18/19. IndiGo ground service changed aircraft but did not change my 12D exit row to 18D exit row. I found out onboard. Cabin crew only allowed me my exit row seat when I showed them my proof and told them I would like to voluntary offload before the cabin door shut if I don't get the seat I paid for. Next, The cabin crew also served me a Paneer mutter sandwich instead of my pre-order of Paneer Bhatti. They insisted that it was the meal I ordered until I showed them on paper my proof as this was a corporate booking. The meal was returned as my pre-ordered meal was not loaded on the flight. I declined their offer of alternatives.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Goa
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left me with a sense of dissatisfaction"

(India)

Not Verified | I recently had the unfortunate experience of dealing with missing luggage during my travels with Indigo. Upon arrival at my destination, I discovered that my luggage was nowhere to be found. The process of reporting the missing items was time-consuming and lacked clear communication. The staff seemed overwhelmed, and there was a noticeable lack of urgency in resolving the issue. While I understand that mishaps can occur, the delay in locating and delivering my luggage was frustrating. I felt a disconnect between the airline and its passengers during this ordeal, and the updates provided were minimal, leaving me in the dark about the status of my belongings. In the end, my luggage was eventually recovered and returned to me, but the overall experience left me with a sense of dissatisfaction.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Hyderabad
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight is delayed for 2 hrs"

(India)

Trip Verified | One of worst hospitality. On 19/11/2023 flight is delayed for 2 hrs, no announcement or any information on delay. Staff at terminal gates does not have any idea on delay and are not ready to provide any proper information. They are just chilling out and avoiding customers. They are not ready to provide their superior number or call him to the gate. They are simply saying you can send an email on delay or else can go to the main counter for further information.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Rajamahendravaram
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"par with the international carriers"

(India)

Trip Verified |   If not for the efficient Soniya at ground staff I would have not made it. Also the onboard team make this budget airline at par with the international carriers. I think there is a reason why people relate with indigo as a national carrier.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaipur to Bhubaneswar
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“seats were tattered and stained”

(India)

Not Verified | It was a bad letdown on 6E 202 from Nagpur to Pune - The seats were tattered and stained - The seat pockets were torn - There was litter in odd places - The bathrooms were dirty and stinking - The value of ₹400 was not met and instead of Chicken Noodles, I got Poha - The staff never gave me water despite asking twice.
AircraftA320 Neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNagpur to Pune
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Overall a no-fuss experience"

(India)

Not Verified | The flight was just about alright for the 2 hour hop between Delhi and Mumbai. IndiGo has introduced automated baggage drop but the instructions etc are not very clear so most end up needing assistance. Delhi's Terminal 1 is undergoing significant modification and hence the on-ground experience is not very good, with chaotic security lines and limited food options and charging stations. The in-flight experience was courteous but clinical, a typical LCC experience. The legroom was adequate and being an Airbus, the seat width is better but the slim seats are not very supportive and I would hate to be in them for anything longer than a 2 hour journey. The crew do offer free water on the flight on request and in a small glass but only after the pre-booked meals are handed over which on a hot day can be awful. Remember to carry a water bottle since in flight water bottle cost The absence of chargers, app based IFE will be felt on longer journeys. Overall a no-fuss experience but worth it only if you are saving at least 1000-1500 over full fare carriers like Vistara/Air India on the Bom-Del leg, other wise the cost of food at the airport or on-ground will mean the net savings are nil. For Frequent Fliers with status on other carriers, the bar is even higher.
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no