IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 497 reviews
6/10
4 star Skytrax Rating
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2/10

"Very bad experience"

(India)

Trip Verified | I travelled from Istanbul to Delhi by Indigo airlines 6E12 on 23/10/2023 along with my wife . The flight was horrible with very little leg space. The air hostesses did not care for the passengers and they did not care to offer water also. I would strongly advise people not to choose Indigo. Very bad experience to me and to my wife.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not able to take my cabin baggage"

(United Arab Emirates)

Not Verified | At check in I was told that I am not able to take my cabin baggage as the aircraft is small. While boarding I found that everybody is carrying hand luggage except me. Then I found that carrier is normal A320 with sufficient luggage space.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Hyderabad
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff is so rude"

(India)

Not Verified | They closed gates 30 mins prior to departure without any notification and staff is so rude and misbehaving. They leave us on airport and take extra charges for next flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Amritsar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"frequent reschedules and cancellations"

(India)

Not Verified | Indigo flight service has worsened a lot as they do frequent reschedules and cancellations. Please avoid booking on Indigo especially if you are on an official trip or have a doctors appointment or a connecting flight. Please go for other flights instead of Indigo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Jodhpur
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"courteous crew, value for money"

(India)

Trip Verified | Indigo, largest Indian operator and a budget carrier. no additional features like IFE or meal but decent service. no issues flying domestic, mostly on time, clean and fresh interior, courteous crew, value for money.
AircraftA320Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Patna
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very disappointing"

(India)

Trip Verified | Very disappointing. Reached airport on time and also had web check in done but refused to let us fly. Indigo staff took too much time with the guy standing before me and by the time I reached the counter, refused to board me. I requested but the staff were rude and didn't co-operate at all. Ruined my vacation. Still one hour was for the flight to fly. Didn't refund me or arrange any alternative flight. Rude and non co-operative staff, poor service, sitting there to loot passengers.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Srinagar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"did not serve corporate meal to me"

(India)

Trip Verified | Bad experience. They did not serve corporate meal to me. I asked them before landing then they come with some meal available. They serve this 15 min before landing and served when I asked for it. I observed there attention is on who are passenger who are buying meals. Even served food are not sufficient. Flight is also delayed by 1 hour. Don't want to fly again with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"dealt the issue with professionalism"

(Estonia)

Trip Verified | My flight was 6E 0018 on 27-SEP-2023. The flight had some issues with electric problems but the cabin crews dealt the issue with professionalism. Sabiya, the crew member was awesome and kept her cool throughout the journey and helped each and every passengers. It was a tough day but a big salute to all especially Sabiya.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Mumbai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"motivated and talented cabin crew"

(United States)

Not Verified | I was flying to Amritsar and flight attendant Somiwon and her buddies did a great job taking care of me and other passengers. The demeanour was positive and helpful and customer service excellent! I never receive such great service on domestic flights to India. In my return flight I had the same service, especially my cabin crew leader Aarti. I am impressed and proud of the young ladies in Indigos cabin crew. Indigo airlines is fortunate to have a motivated and talented cabin crew!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Amritsar
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"keen interest to resolve the matter"

(United Arab Emirates)

Not Verified | Sushmita, the air hostess in GE5387 was very helpful to retrieve food as complimentary service for my children. I had preponed the tickets and the meals were paid for the tickets but the new tickets were last minute and food bookings could not be re-applied to the renewed tickets. She helped and took keen interest to resolve the matter. Wish her the best
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMangalore to Mumbai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes