IndiGo

✅ Trip Verified | Delhi to Dubai. I have been a frequent flyer with Indigo. I appreciate the timings comfort and services. Most annoying and embarrassing is when you want to pay by card 99% of cases it's declined.

Not Verified | Delhi to Jaipur. Catastrophic reservation system and customer cervice I have booked a fully flexible return ticket online (via iPhone) on Jan 1st 2019, for departure in early Feb'19. The booking process is extremely cumbersome, also it seems to be mandatory to pay for every single aisle seat on this airline. All payment options for international passengers incur convenience fees which is extremely annoying. On Jan 3rd, needed to change the return flight. Tried to do so online but in vain, the online portal just returned cryptic error messages. Sent an Email to Customer Service asking for advise to change flights as its not possible online. Promptly, on Jan 4th received a response which was completely unrelated and misleading, incl the proposal to contact their domestic call center for further help. Went down to their local agent & explained the issue. Nevertheless they talked me though the online process again. When I was about to leave their office I was told that online modifications only work using the Google Chrome browser. Just cancelled the entire booking and won't consider IndiGo ever again even without ever flying with them. What a terrible airline.

✅ Trip Verified | Delhi to Bengaluru. The flight was supposed to depart at 9:35 am but was delayed to 12:35pm. Me and my husband had a Goair flight to catch from Bengaluru to Kannur at 14:40 hrs. Firstly we missed the Kannur flight and secondly the flight took off from Delhi after another 1.5 hrs delay. No screening of appropriate timings or scheduled departure. No announcements to confirm delays. We were rerouted to Mangalore but had to stay in Mangalore without any compensation.

✅ Trip Verified | Chennai to Singapore. I faced a nightmare with the booking I made with this airline for later in January 2019. One of the worst booking system this airline is using. I faced 3 times payment declined with international credit cards. One time payment deducted and took several days to get the refund. Again I had nightmare when I tried to purchase seat selection via visa CC issued by overseas bank. I never had such a bad experience in 20 years of travelling.

✅ Trip Verified | Ahmedabad to Bengaluru. The flight was delayed by an hour with no announcements to indicate the reason. Bad time management and customer service. Spicejet is much better and would recommend it over Indigo any day.

✅ Trip Verified | Ahmedabad to Nagpur. No time management skills. they changed the gate number at the end moment no announcements were made. We were asked to stay in line for almost 1 to 1.5 hours. The flight was not on time. Will not travel on this flight again, worst experience ever.

✅ Trip Verified | Flew IndiGo from Bangalore to Thiruvananthapuram. The flight was 2 hours late upon departure. Boarding was already 1:30 hours late and an additional half hour waiting time in the plane. My 3rd delay experience with IndiGo. Extremely unprofessional service.

✅ Trip Verified | Guwahati to Hyderabad. I was charged a Rs 400 for an extra baggage of mere 1.5 kg. I paid the money. They charge on each and every service provided, however the customer care is pathetic. My flight is 2 hrs delayed and we are not compensated for that. If you can charge us on anything you like then we should be compensated as refund as well. Baggage surcharges must be cut down.

✅ Trip Verified | Dubai to Mumbai. I paid for non-veg snacks and they say “mam we are only left with sandwiches” Why should i care what are you left with, what I ordered for should be served. The refreshments were served after 1.5 hours. I’ll never travel again by indigo and even wont suggest anyone !

✅ Trip Verified | Pune to Ahmedabad. Although Indigo is good in time management and on time departure, they have deteriorated in terms of customer service. Although the flight was on time, it took 52 mins to receive the luggage. Also it was surprising that they put the luggage of two adjacently arriving flights on the same belt. This is just not to allow the belt to remain empty. The luggage keeps coming so much less in number and the passengers keep staring at the belt expecting their luggage to come.The attitude of the ground staff is rude. Also the crew members are not friendly enough. KPI of "on time" is important as a performance indicator but should not be at the cost of passenger satisfaction.