IndiGo

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
7/10
No Skytrax Rating
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9/10

IndiGo customer review

(India)

Bangalore to Delhi return. Ground staff and cabin crew were friendly and efficient. The planes used also were new clean and comfortable. The food too was pretty good. However it is better that they sell at least a water bottle. Although they do sell water they provide it in paper cups and every time I had to pay Rs 40.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

IndiGo customer review

(India)

BOM-LKO. Flew on Indigo thrice and all 3 flights were delayed. Paid extra to book seat of choice and meal. Check-in staff extremely rude and unfriendly. Cabin was not as clean as they rave about. Inflight cabin service without a smile. Only cold meals served. They also charge for wheelchairs with fares comparable to full service carriers. Not my choice and not recommended. Very pricey for a 'low cost airline'.
Seat TypeEconomy Class
Value For Money 12345
no
na

IndiGo customer review

(Spain)

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?
Seat TypeEconomy Class
Value For Money 12345
no
na

IndiGo customer review

(Spain)

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?
Seat TypeEconomy Class
Value For Money 12345
no
8/10

IndiGo customer review

(United States)

Flew from Mumbai to Chennai on February 23rd 2012. Enjoyed the experience and was impressed with the service and the inflight magazine.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

IndiGo customer review

(Thailand)

BKK-BOM-BKK. Friendly crew. Check-in both in BKK and BOM easy. Food onboard was very expensive compared to Air Asia. I always carry snacks. Water free. Plane 2/3 full. Everything was so hassle-free that I have already booked two more flights on this route for May and October at the same price.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

IndiGo customer review

(Australia)

Kolkata-Chennai-Pune leg. The airline offers a very good product with excellent staff to go with it. The aircraft is well-maintained and the staff know what they are offering. They are a low-cost carrier however they don't cut corners on security and service.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

IndiGo customer review

(India)

Airline staff at Ahmedabad were unprofessional and non-committal. Flight to Bangalore from Ahmedabad scheduled at 5 pm was delayed more than 3 hours and the behaviour of ground staff was irresponsible. As the expected time neared and no trace of the aircraft was seen the answer I got from ground staff was "we don't know". Arrival at Bangalore airport was chaotic. It took ground staff more than 40 minutes to put the baggage on the carrousel. Passengers arriving on other airlines were exiting the terminal before our baggage was even on the carrousel. Indigo was my preferred airline until my previous trip - a very steep deterioration in quality.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

IndiGo customer review

(United Arab Emirates)

BBI-DEL. Flight slightly delayed due to late departure at Delhi. Seated next to the exit no recline for the seat and the other passenger behind! Aircraft was clean although some parts broken. There were huge selections of snacks and beverages. Although the water comes in such a tiny glass you have to pay for it. Cabin Crew friendly and with a natural smile. Overall this airline is professional.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

IndiGo customer review

(Germany)

BOM-DEL-BOM. Boarding was swift and passengers greeted by friendly cabin crew. The flight left on time and the service friendly with enough information was given by FA's. The flight on second leg was one hour late and IndiGo did manage to reach out passengers by sending SMS. Again friendly crew and clear information from FA's. The only downside is the food could be tastier. The food sold inflight has absolute no value of money and leg space is poor for an 188 cm man. I had to fit in and sit in slanting positing.
Seat TypeEconomy Class
Value For Money 12345
yes