IndiGo

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 293 reviews
7/10
No Skytrax Rating
Filter Reviews by :
Show
9/10

IndiGo customer review

(Australia)

Kolkata-Chennai-Pune leg. The airline offers a very good product with excellent staff to go with it. The aircraft is well-maintained and the staff know what they are offering. They are a low-cost carrier however they don't cut corners on security and service.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

IndiGo customer review

(India)

Airline staff at Ahmedabad were unprofessional and non-committal. Flight to Bangalore from Ahmedabad scheduled at 5 pm was delayed more than 3 hours and the behaviour of ground staff was irresponsible. As the expected time neared and no trace of the aircraft was seen the answer I got from ground staff was "we don't know". Arrival at Bangalore airport was chaotic. It took ground staff more than 40 minutes to put the baggage on the carrousel. Passengers arriving on other airlines were exiting the terminal before our baggage was even on the carrousel. Indigo was my preferred airline until my previous trip - a very steep deterioration in quality.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

IndiGo customer review

(United Arab Emirates)

BBI-DEL. Flight slightly delayed due to late departure at Delhi. Seated next to the exit no recline for the seat and the other passenger behind! Aircraft was clean although some parts broken. There were huge selections of snacks and beverages. Although the water comes in such a tiny glass you have to pay for it. Cabin Crew friendly and with a natural smile. Overall this airline is professional.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

IndiGo customer review

(Germany)

BOM-DEL-BOM. Boarding was swift and passengers greeted by friendly cabin crew. The flight left on time and the service friendly with enough information was given by FA's. The flight on second leg was one hour late and IndiGo did manage to reach out passengers by sending SMS. Again friendly crew and clear information from FA's. The only downside is the food could be tastier. The food sold inflight has absolute no value of money and leg space is poor for an 188 cm man. I had to fit in and sit in slanting positing.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

DEL-BKK on newly introduced international service by Indigo. Clean aircraft everything BOB on time and professional crew. Not very different from domestic services the only difference that food is priced in USD. The highlight was great value fare booked well in advance.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

Did BOM-MAA once and doing my second today. Great crew. Very helpful at check-in. Courteous onboard and new aircraft's. Only hitch is food. While ticket rates are on par with Jet and AI particularly after KF problems one has to buy food and that too from a limited choice. Pre-booking is there but the website does not guide as to how.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(United States)

Kolkata to Hyderabad. Check-in staff pleasant. Cabin crew professional and courteous. Aircraft clean but seats very tight. For a 2-hour flight the low price was more important than seat comfort.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

Mumbai-Bangalore. Flight on time great service from airport check-in to end stage. Well planned and executed model for passenger satisfaction. Taken to the aircraft by bus this afternoon flight was full yet the flight attendants were calm and courteous. They worked seamlessly with an almost natural smile. Aircraft clean. Onboard options for food were plenty though slightly pricey.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

IndiGo customer review

(India)

BLR-DEL return trip. Had a good experience yet again. The flights took had a timely pushback. Onward journey a bit delayed due to bad weather at BLR and the pilot had to change the takeoff runaway direction. Crew courteous and got my pre booked food. Return journey was uneventful as well. Will surely continue flying Indigo.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

Bombay-Jaipur return Pune-Nagpur. Easy check in and nice friendly staff in Bombay. On the return (Jaipur to Bombay) we were asked to carry no hand baggage onboard as it was a high security day. The airline could have informed us earlier as had breakable stuff in my hand baggage and they forced me to check it in. Pune to Nagpur efficient and competent crew.
Seat TypeEconomy Class
Value For Money 12345
yes