IndiGo

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
7/10
No Skytrax Rating
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10/10

IndiGo customer review

(United Kingdom)

COK-BOM. Check in at Cochin a breeze no queue at all. A320 was clean and modern. The flight attendants were active and friendly. on and arrived on time. In Mumbai the bags were out in ten minutes. Indigo made flying fun from Cabin Crew with their Leading Lady and Miss Indigo badges the aircraft steps had painted on the side "Here comes the hot stepper". The sandwiches to purchase in a box that said "airwich" even the cashew nuts came in a collectable tin which said "Nut Case" on it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

IndiGo customer review

(United States)

BOM-BDQ on A320. Check-in was not as efficient as I have know Indigo to have. But it was not a problem. We were kept waiting for take-off due to congestion but flight itself was pretty standard efficient Indigo. The chief FA seemed rushed while making announcements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

IndiGo customer review

(India)

Ahmedabad to Pune on Indigo. Check in was easy fast and efficient. Clean plane with good service and a very friendly crew. On time and value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

DEL-COK-DEL. Excellent flight both flights on time as we had pre-booked meals and seats check-in was a breeze. Overall highly recommended as a premium low cost carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

DEL-COK-DEL. Excellent flight both flights on time as we had pre-booked meals and seats check-in was a breeze. Overall highly recommended as a premium low cost carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

IndiGo customer review

(United States)

Overall a good experience from HYD-BLR-HYD and HYD-DEL. Planes are new and modern crew all young pleasant and helpful and speak perfect English. Seating is very tight - the person in from of me reclined their seat and it was in my face. They sell food which is tasty and well priced. One major negative as at check in at HYD. My company bought my ticket in the US and they asked me to produce the credit card. As I could not they denied me boarding until I bought another ticket which was very frustrating and almost caused me to miss the flight. They gave me an email print out for a refund but this is certainly not up to international standards.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

IndiGo customer review

(India)

Goa to Mumbai on Sunday 5-8-2012. On time and welcomed by smiling crew. The plane was spotless and new. The food was reasonably priced and good. Short flight of 55 minutes. At the end the Pilot came out of the cabin to say goodbye to everybody.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

IndiGo customer review

(Austria)

Dehli-Kathmandu-Dehli. Unfriendly staff they ask you to be at the airport 4 hours before departure for international flights and 2 hours for domestic flights. Arrived 3.5 hours early as anticipated no check-in counter was open. Nevertheless the plane seemed to be quite new and comfortable.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

IndiGo customer review

(United States)

MAA-HYD. The crews are friendly the airplanes clean they still run a largely on-time operation and prices remain very affordable. The bad news is the pains associated with flying "ultra low cost carriers" are now beginning to inflict the airline. Seat selection was free the last time I flew them a couple of years ago but now they charge Rs. 100 per passenger. They also charge Rs. 50 to get a copy of your e-ticket at the airport. Neither one of those really bother me though. What does bother me is the bogus Rs. 200 "convenience fee" that you now have to pay to book online a fee that isn't disclosed until you get to the very last screen before payment. Even worse if you have to make a change to your reservation the "convenience fee" is charged every time you make a change. IndiGo is unfortunately picking up the bad habits of the Spirits and Ryanairs of the world though at least the service is very good for now anyway.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

IndiGo customer review

(India)

Bangkok-Delhi. Plane was new though no inflight entertainment which most of them have. No food or beverage unless you buy. For a flight of 4.30 hours strange thing. A cup of premixed tea cost 100 THB (INR 170.00).
Seat TypeEconomy Class
Value For Money 12345
no