Frontier Airlines

After a revolting experience on a Frontier Flight from MCO to DEN we bit the bullet and flew DEN to SLC May 21 (noon). What a difference! Wonderful stewards on board friendly helpful welcoming. Still cannot believe how rude people are when told that their huge bag cannot fit in the overhead just check the damn thing! Saves a few dollars boarding time too but it is funny to watch people unpacking their overhead bag and trying to put all items in their large "handbag" then try to hide their now just as big handbag.

I've flown from Harrisburg PA to Orlando FL and back a few times in the past year. Most of the time it was a good experience. One flight which I booked way in advance in the snow season had more than 3 hour delay and I would have missed my appointment so there was no longer a need to fly. I got a refund for which I was thankful. One flight had comedian flight attendants giving the on board preflight information (buckle up etc) that were actually funny. All flights were nonstop from PA to FL which was so nice. The rates were great for an average wage earner like me which was my main reason for choosing Frontier. Now I'm booking 3 tickets for my family and my total bill will be less than I would pay for one ticket with the other major airline flying out of MDT.

Scheduled to fly Frontier 902 ATL to TTN today. Flight canceled without notification or explanation. Next flight offering to TTN was in 5 days! Frontier refused to assist with rebooking on an alternate airline. Offered only refund or hotel voucher. Customer service offered no other assistance. I was left on my own to book same day out of ATL on Memorial holiday (to PHL requiring trains and cab to reach my car at TTN airport). Very expensive out-of-pocket.

Arrived at airport 2.5 hours before flight. No one was at the ticket counter despite a line of about 50 people. Shorter line of about 12 at Kiosk but they were having trouble so the line was slow. After finally getting to the kiosk had trouble getting it to work. (Like the others before me.) When it finally did start working I started pressing the continues until I realised that I had just input that I had no carry on. No way to back up so I printed the ticket and got in the line waiting for the ticket counter. After I finally got through all this I got to the gate just in time to board. Never again.

Booked a cruise for the family in Alaska and we were hoping to fly Frontier from ATL to AK but when we got to the airport the airline said flight was delayed for 3 hours. Not a big deal but since we were connected through Denver we would miss our connecting flight. Also happens before not a big deal. The big deal was we would have to lay over in Denver for 2 days. We ended up being able to book a flight on Delta for twice as much and now the nightmare of trying to find out how to get linked up with our ship. Airline was very rude dismissive and well trained in saying sorry. Which is appropriate since this airline is very very sorry all around. Great to book if you don't care much about getting to your destination. Also don't be fooled by the prices. They charge you for both your checked and carry on luggage. They are a complete waste of time and money.

I have flown this airline many times. I saw all the bad reviews and thought while everyone vents when they are frustrated very few take the time to praise when they are satisfied. So here is a satisfied customer. My one wish would be service to Boston or Manchester.

They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.

Hands down worst customer service of any airline/company. I first attempted to call their customer service line to resolve my problem and everytime I called there was a 45+ minute wait so I emailed instead. Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint the customer service rep went in and deleted all my airline miles I had accumulated seeing as how my initial contact with them was resolving and issue on using them. Second they didn't even bother to tell me they deleted the miles they tried to play me for being ignorant and said I had no miles. Three weeks of battling with them they have restored part of my points and refuse to assist with my initial issue of using the points. Absolutely worst customer service ever!

We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance we were informed at the gate that our flight was delayed but the check in agent said that we should still be able to make our connecting flight through Denver. So we check our bags ($50 for 2) and go through security. Upon arrival at the gate we were told that we would arrive in Denver at 11:55 p.m. which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. Frustrated we asked to be put on the next flight hoping we could leave the following day at the latest but she told us that the next flight with available seats was in 6 days. We asked to speak to her manager who essentially said that out options were to wait six days or that she could (reluctantly) refund us for the cost of our original flight and book a new flight through a different airline. We had to research flights on our own as they had no intentions of helping us secure seats on a new flight. We ended up paying an additional $400 to book last minute tickets on American Airlines waiting for her to process our refund and get our mailing address to send our checked baggage fee back to us via mail and then rushing to the next terminal to go through security again and catch our flight. Ultimately we paid more than we would have if we'd just booked through American months ago. Plus the lack of customer service or care regarding out situation was infuriating. We are waiting for our flight to Costa Rica as I type this and just praying that they successfully rerouted our bags. Overall a terrible first experience with this airline and we didn't even make it on the plane.

I don't understand the negative reviews. Seating was good. Comfortable seats didn't feel crowded. Entertainment for $4 you get to watch Direct TV. It is free until the flight takes off. If you are really concerned about $4 then I don't know what to say. There were about 30 channels available.