Frontier Airlines

I checked in online the night before but did not have my boarding pass. I also was not checking any bags. I made it to the ticketing/baggage check counter right at 45 minutes before the flight time. I was told that I could not check in. Rather than wait in line I remembered seeing signs that you could get through security using your smart phone. I verified this with the agent before I went through security. Unfortunately I only had the pdf document downloaded to my phone and that was not sufficient. I needed to have the little speciality square that these smart phones can read. I had to return to ticketing to change my flight because I was definitely going to miss the flight. Then I had to fly standby and hope I could get on a later flight. So my lack of knowledge regarding the scanning/smart phone procedures did me in but it all started when the first agent gave me bad information. The agent that finally provided me with a boarding pass verified that the 1st agent should have been able to issue the boarding pass - it was only checking in at that point that required her. In hindsight I should have argued with the 1st agent or requested that he check with someone more experienced (or who was listening to me).

We traveled recently on a trip that was American Airlines to our destination but Frontier on our return. I have no complaints about the flight itself. We were delayed due to necessary de-icing but the captain and flight attendants kept us informed and we were grateful to arrive at our final destination only a couple hours late. My only complaint would be that they don't know how to seat people we were in a group of 4 (2 couples) and they seated us all over the plane in middle seats between people who were traveling alone. We weren't allowed to pick our seats or change them so that even couples could sit together. I just feel that if you book your trip early enough as we did there should be no excuse for such a terrible job of seating us.

Booked our trip in Sep and paid for preferred seating. When we checked in at the ticket counter we were told that our seats that we prepaid for we're reserved for other customers and we were given seats further back. On the flight the seats we had paid for sat empty. While onboard I turned on my light to get a drink and the attendant said I would have to wait while she and another attendant stood in the front and had their drinks and snacks an hour later she came by and wanted to know if we wanted anything. Would not waste my money on such poor service.

All flights departed on time and either landed early or on time. The second flight DEN to IND was the best of all - one flight attendant knew my son loved the Frontier animals so he looked for some cards with the animals listed. He gave the whole family free headphones to watch TV for the rest of the flight. If the need arises to travel to DEN again I will definitely choose Frontier Airlines.

Return round-trip from Ft. Lauderdale to Trenton-Mercer NJ airport was a disaster. We had a return flight for Monday 2/10/13 at 6.40pm - they delayed the flight to 8.50pm then to 11.30pm then at 12.30am cancelled flight. They advised that they could book us on a flight back Friday - 5 days later! The flight Wednesday was fully booked. We asked that that they put us on another airline on Tuesday but they would only refund our fare. It ended up costing us double since we had to get one way tickets at the last minute on another airline. We had to fly into Newark airport and then arrange transportation back to our car in Trenton. We will never fly Frontier again.

Kansas City-Denver-Colorado Springs return 1-30-13 return 2-4-13. No problems on first leg but flight from Den to COS was late nearly 2 hours as originating flight from Minot ND was delayed due to mechanical. Return flight COS flight pushed back and stayed on tarmac for 30 minutes as one engine could not be started. Eventually corrected and just barely made connecting flight to MCI. Again no problems on the Denver to Kansas City flight.

My daughter and I flew from Newport News to Denver and on to LAX on Jan 25 2013. Although both flights were enjoyable the first leg was particularly well managed by the flight crew. One of the passengers a lady with a small child 15 months old was doing an admirable job of keeping the little girl happy. On a 4.5 hour flight this is a nearly impossible task. After serving drinks an FA spent a good deal of time occupying the little ones time. As a parent myself and remembering what traveling with little ones could be like I am sure the mother of this child was very appreciative.

We paid for classic plus going from KC to Denver and stretch on the return. You get 36" of legroom but the seats were flat and uncomfortable at least for my back! On both flights we took off around 40 mins late with no apology or explanation. The flight attendants looked tired and were unfriendly. The check in staff were just as bad. Frontier needs to improve its customer service. A shame as they are good value.

Unacceptable service for our charter 12/23/12 to Punta Cana from Chicago and again back on 12/30-31/12. In brief 3 flights from O'Hare on 12/23 all delayed several hrs flight to Montego Bay was cancelled all because none of the crews were complete. They knew this was going to happen and never notified any of us. Offered no info or help. Coming back we waited 2 hrs at Punta Cana airport then flight cancelled.

December 2012 round trip between Madison WI and Washington DC. The planes were up-to-date and the seats very comfortable. The service was superb at check-in gate and through the flight. Crew were organized and friendly. A nice touch was the raising of the cabin lights during beverage service. Many food items were available for sale. We didn't buy any but liked that there were options. Flights were comfortable and calm.