Frontier Airlines

We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance we were informed at the gate that our flight was delayed but the check in agent said that we should still be able to make our connecting flight through Denver. So we check our bags ($50 for 2) and go through security. Upon arrival at the gate we were told that we would arrive in Denver at 11:55 p.m. which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. Frustrated we asked to be put on the next flight hoping we could leave the following day at the latest but she told us that the next flight with available seats was in 6 days. We asked to speak to her manager who essentially said that out options were to wait six days or that she could (reluctantly) refund us for the cost of our original flight and book a new flight through a different airline. We had to research flights on our own as they had no intentions of helping us secure seats on a new flight. We ended up paying an additional $400 to book last minute tickets on American Airlines waiting for her to process our refund and get our mailing address to send our checked baggage fee back to us via mail and then rushing to the next terminal to go through security again and catch our flight. Ultimately we paid more than we would have if we'd just booked through American months ago. Plus the lack of customer service or care regarding out situation was infuriating. We are waiting for our flight to Costa Rica as I type this and just praying that they successfully rerouted our bags. Overall a terrible first experience with this airline and we didn't even make it on the plane.

I don't understand the negative reviews. Seating was good. Comfortable seats didn't feel crowded. Entertainment for $4 you get to watch Direct TV. It is free until the flight takes off. If you are really concerned about $4 then I don't know what to say. There were about 30 channels available.

Our flight from Seattle to Branson and back was the worst experience ever. I felt at each terminal that it was their first day in business and they had not worked the bugs out of the system. All the employees seem to be angry about something poor morale and no idea of what customer service is all about. The only good thing about this trip was leaving the Branson airport my wife and I arrived there early no Frontier people there however a Southwest agent checked us in and we had absolutely no problems.

MCO to DEN on May 13. I am on crutches and found staff from other airlines to be wonderful helping me but not this time. The stewardess at the front of the plane was the most miserable and unhelpful person I have come across. I don't know why she was even there - a road cone is more useful than she was. She just stood there glaring at everyone that boarded with her arms folded not attempting to help anyone. Abruptly told me to out my crutches in the overhead not attempting to help me do so. The only time she did anything was to miserably ask what people wanted to drink or eat. She was more than annoyed that she had to do anything as it disturbed her gameplay on her phone.

Frontier was delayed 120 minutes from new Orleans to Denver for weather in Denver. We were informed all our connecting flights would be delayed and that we would make our connections not to worry. Upon arriving in Denver many passenger's as well as myself learned our flight connections had left. Many appeared to have been delayed 10 minutes or so clearly not inline with the info provided by new Orleans staff Frontier offered to put me on another flight at 4pm the following day and we could sleep in the airport. No other options nor recommendations for other airlines were provided. My husband searched with me and we purchased a one way ticket from Denver to Salt Lake to get home that night. My family will do whatever we can in the future not to fly Frontier Airlines.

After reading all of the negative comments on this site I wanted to give some positive information. Most people only write a review when they are unhappy and don't take the time when it is a good experience. We flew from Milwaukee to Denver and then Las Vegas. Everything went very smoothly. All flights were on time. If you don't take time to read all of the rules then be prepared for being unhappy. I checked out everything beforehand and didn't have any surprises. The nice thing about the carry on bag requirement is that it eliminates people from bringing hugs bags on and trying to stuff them in the overhead bins. By limiting this and have the airline actually follow the rules they have makes for everyone getting on the plane and seated so much faster.

I chose to fly with Frontier because of their low prices. I was not aware that this meant I was sacrificing any type of customer service. I booked a flight from CVG I had not received the online check in email and was not at a place where I had access to a printer so thought it would be easy enough to check in at the counter. This was incorrect there was no kiosk and the line was quite long with several people ahead of me checking bags. Although it was not mentioned in any of my emails Frontier seems to have a strict policy that they will not check you in if your flight is 45 mins or less to boarding. Although we were all in line within this time frame due to the slow movement several of us were not at the counter 45 minutes before our flight. This was handled by one lady looking up at us and saying "no they are cut off" and no more. We were all very confused and asked what was going on we needed to check in and she ignored us. There were 3 people at the counter and four in line but they would not respond to us at all just completely ignored us and would not explain what was going on until a fourth attendant came up and asked how she could help. This is a frustrating experience no matter what but to just be ignored like that was one of the rudest ways these staff members could have handled it. I do not plan to continue to fly with Frontier even if does save me a few dollars because people should not be treated that way.

I will never fly with Frontier again. I was in a rush trying to find flights to make it back home before my grandfather passed away and found some tickets through Orbitz. We were supposed to fly out the next morning at 6.15am. I checked in early online and printed out boarding passes. When we got to MSP we were an hour early. There was no one at the bag check counter so we proceeded to go through security and were told our passes didn't work. We were directed back to the counter to get new passes but by this point we were beyond the 45 minute window and couldn't speak to anyone. While I was on the phone with Frontier explaining what happened they said we had to pay the $100 fee per person to get our flight changed to the next available flight. As I was on the phone they came on the intercom calling our names but we couldn't get through security. We then spent 8 hours in front of the baggage check before we could check our bags and go through security. After being nickled and dimed for every fee they could possibly come up with they have the nerve to say "you booked on a third party website and can't sit together".

I do not plan on flying Frontier again. Cannot confirm seats prior to check-in unless you pay however no one explains this. Thus my husband 3 year old and I were all seated in different parts of the plane. Even when I paid to check in early on my return we still were separated. Everything is an additional charge. I would rather pay one price and know that I can have a confirmed seat can carry on a bag and can have one cold beverage on my flight. Flight attendants sit in the back of the plane and read a book. Not sure what the point is in having them. I booked with Amex points (a "third party") thus carry on luggage is extra. Pretty much everyone in our line had booked through a "third party" so we were all in the same boat. They make everyone have their carry on bag measured which was one of the most ridiculous things I have ever seen. This created chaos in the waiting area as multiple lines had formed and half the people didn't know what was going on.

We left from Omaha and after checking in going through security and getting to our gate we were told to wait in line to put our carry ons and personal items in a slot to see if we would be charged. Very rude same thing happened changing plans in Denver. Leaving Las Vegas at 6.30am told to pay $50 for carry-on I said we didn't on the way out and she said we are a 3rd party and that is how it goes. Wait through a very long security line sit down and again they told us to wait in a very long line to check to see if everyone's carry-on fitted into the slot. I have MS and lines and standing are not the best for me but myself and my husband do what we are told. Never once was there a problem. Staff were not friendly. I travel 12 to 15 times a year for work and have never had to do any of this. Then they come through with the snack and beverage cart and tell you sorry your drink is $1.99. We have never been treated like lower class on any flight business or pleasure. I can assure you we will not save $20 for a flight and go through Frontier ever again. I know everyone wants cut backs but they may want to look at customer service.