Frontier Airlines

By far the worst experience I have had at an airport. The customer service is incredibly bad. The line to check our bags was so long that it extended to another airlines station. Our flight was delayed 3 times but not one single employee could tell me why. I even called customer service after their staff told me that they don't know anything other than what's on their screen. After 25 minutes on the phone with customer service it was decided that they didn't know anything either. I am traveling with my wife and our 6 month old son. We were supposed to land in Chicago at 10 pm. We are now scheduled to be there at 3 am.

Portland to Denver with Frontier Airlines. I was completely dissatisfied with the whole experience. In Denver, it took us 1.5 hours to just check our bag. There were only 6 customer service employees at baggage check. Then on our way back when we landed in Denver, we waited 1.5 hours again to pick up our bags. Nobody knew why our bags hadn't arrived at the carousel and they didn't seem to particularly care that we had waited so long. When I complained and asked for my money back for my bags, the woman I spoke with merely gave me the customer feedback phone number. I promptly called that number and wasted 10 minutes of my life trying to explain the situation to someone who hardly spoke English. She was completely unapologetic and said that there was nothing she could do and that Frontier only reimburses for lost baggage, not for 3 hours of my wasted life due to the incompetencies of Frontier and its employees. I will never fly Frontier again even though it tends to be the cheapest airline for me to fly. I would rather have decent customer service than a cheap flight.

✅ Verified Review | Milwaukee to Philadelphia with Frontier Airlines. Given all the extremely negative reviews I felt the need to share my experience. Frontier is a discount airline. There are no "hidden fees". They beat you over the head with all of their fees. "Book your bags now for $25. If you book at airport it will be $50". How people are surprised by this I do not know. You can easily log into their website. Calculate the seat fees. Luggage Fees etc and then compare to other airlines. The plane was nice - I was shocked. Plane took off on time and landed early. Yay! So based on this one flight I would give them a 10/10. I would use them again if I ever needed to travel for cheap and wasn't on a strict timeline.

✅ Verified Review | Phoenix to Miami via Denver with Frontier Airlines (or at least that was the plan). I arrived at 5pm for my 7:40pm flight only to see that it was delayed to 11:45pm. Stood in line til 9:30pm to give them my baggage and get my boarding passes adjusted. I was informed that the flight from Denver to Miami was cancelled until the next day. There were around 100 people in line, getting extremely upset. They called over 4 police officers to ensure peace. After being told "nothing we can do", I was informed by another passenger that they were able to change their flight to Orlando instead of Denver and that Frontier was providing a shuttle from there to Miami. When asked why I wasn't informed of this option, the desk agent started making comments that no one told her that. I called home and informed my family that I was now going to Orlando and that I would be on a shuttle to Miami, they didn't trust that there would be a shuttle and that they would drive the 5 hours to Orlando to get me. Once I went thru security, headed to the gate, my ride went home to Tucson (a 2-hour drive). I sat at the gate till 11.30, until we we informed that we were now changing gates. We all moved to the new gate and waited. We were then told that the flight would now leave at 12:21. Since this change would mean I would possibly miss my flight to Orlando, I asked the representative if we would get there in time. He assured me that I would. The plane we were now assigned to landed and passengers got off. At approximately 12:25am, the same representative yelled out "this flight is now cancelled!" He then had the nerve to say "You better hurry back downstairs so you arent last in line!" Of course this caused a stampede of very unhappy customers. In between Frontier representatives at the gates and check in desks, we we given 4 different stories as to why the flights had all been cancelled, all geared to give Frontier plausible non-responsibility to its passengers! First, it was a "passenger was ill", then "the whole flight crew is sick", then "a passenger died" and finally "the pilot has flown too many hours". I called my family only to find out they were now 2 hours into a drive to Orlando to pick me up. Now they had a 2 hour drive back in a rainstorm, a 4 hour wasted drive in the middle of the night. My family in Tucson had just arrived back home when the flight was cancelled, but turned around and came back for me. By this time I had decided enough was enough and asked about a refund. I was forced to stand in yet another line for that since there was no way I would trust "just go online and put in a request". I was informed "it would take 5-7 days to get my refund". Another passenger said that all our luggage was piled up in several places in baggage claim. No representative informed us of this. When you got out of line to go search for your bag, you ended up back at end of the line again. I was still in line when my family returned from Tucson to get me. At 4:27am, everyone in line started getting emails from Frontier trying to bribe us with $200 credit for "our inconvenience". There were families with little babies, elderly people in wheelchairs etc, this was more than an inconvenience. I finally got my refund entered into their system. Ended up flying American Airlines, which cost me over $700 one way. Trying to fly Frontier is like gambling with a welcher. You have been warned.

✅ Verified Review | Detroit to San Francisco via Denver with Frontier Airlines. Held on the tarmac twice for over an hour, missed the last train because of that and had to take a $100 uber to get home. I will never fly Frontier again, save yourself the time and aggravation, the money you save isn't even remotely worth it.

They seem to be extremely understaffed. I was flying from LA to Denver, boarding time originally was 10.35am, which was then delayed to 11.35, then 12.57. I understand that issues occur and flights need to be delayed sometimes, however we did not hear one announcement about our flight. We noticed on the departure board it had moved to 3.00pm, and then all of a sudden our flight was taken off the departure screen. Every single passenger was extremely confused, and nobody could find a Frontier employee in the terminal. Once 2pm rolled around, a large group of passengers had to go back to the check-in desk to find an employee. There were two employees who did not seem to care. When we demanded vouchers they did not provide them. I eventually demanded a refund and transfered to Southwest.

I used to like flying frontier 4 years ago, used to fly into Denver quite often and the seats were comfortable. But my recent flight this month to Las Vegas was a nightmare. I blame the airline. Their new seats are nothing more than resin lawn chairs which won't recline with minimal padding. I upgraded on our return flight to reclineable seats but they were still uncomfortable. I will never fly them again. I have no problem paying for comfortable seats but even their upgrades leave a lot to be desired. They used to be good, but not anymore. I equate them with Ryanair over Europe who I will never fly. Sorry Frontier, but you have lost my business. The skimping on the seats have made them so uncomfortable that I would rather drive 24 hours to a destination than fly the hours on one of your flights.

✅ Verified Review | Charlotte to Philadelphia return. Frontier Airlines are a little cheaper but their customer service is terrible, both at the airports and on the phone. My flight to Charlotte was delayed 8 hours now my flight back to Philadelphia is delayed 4 hours. They will not put you on another carrier nor offer you any options. Worst part, they just don't care. The attitude is that there are other customers out there. Ask yourself what your time is worth and pay a little more for other airlines that reward your loyalty.

✅ Verified Review | Atlanta to Miami with Frontier Airlines. I booked this flight months ahead as part of a complex multi destination 3 week holiday in the USA. I arrived in Atlanta the night before the flight which was to connect me to my international flight to Madrid. I had allowed sufficient time in Miami to transfer terminals and complete the necessary security and passport clearances. When I went to check in online the night before the flight time had changed to an hour later, I had not been informed of this change. After an hour on the phone talking to two levels of management all that they offered was a credit note or to fly a day earlier. A credit note is useless to me as I live in France and departing a day earlier would mean an additional nights accomodation in Miami - they refused to refund my money despite not providing the service I had paid for.

✅ Verified Review | Las Vegas to Nashville with Frontier Airlines. My wife and I got tickets through Frontier because it was cheap. Well then we find out it cost $25 to check a bag and $30 to carry a bag on and prices double if you check bags at gate so you have to do it early online. As we are leaving I notice my bag fits in the personal bag category. I'm happy as can be and ask if I can get reimbursed my baggage fee. I was told no, Frontier makes you pay for everything and will not reimburse any fees already paid for baggage. They nickle and dime you for every cent. It's unreal. This is the one thing that set me off - I'm not even complaining about the fact that the people were rude and the plane was delayed on a perfectly sunny day with no weather anywhere in the continental US. We also had a 12 hour lay over which is fine. They are incredibly frustrating though. Don't fly with Frontier. The ticket may be cheap but by the time they are done with you you'll have paid more than if you just went with an airline that actually cares about you.