Frontier Airlines

✅ Trip Verified | Austin to Ontario. Tickets are inexpensive but the ticket we bought my granddaughter was purchased a week after us on the phone she is 3 years old. The lady on the phone said she was linked to me an adult on the plane. When we got to Austin they said it wasn’t linked to me but she put her with one of the adults in our party. On our way back from Ontario the airline would not sit her with one of us, they said it was a full flight! Then they said I could get a seat next to her but I had to pay for a preferred seatt! That they expect a 3 year old to be able to ride on a plane by themselves! The supervisor said her children minors fly by themselves. As a supervisor you need to use common sense. If you let your 3 year old fly by themselves I don’t only question your common sense but your parenting also.

✅ Trip Verified | Denver to Austin. Bought a ticket to get to Austin at a specific time for an appointment, landed on time then had to wait to go to a gate for an hour and 15 mins. Missing my appointment. The seats had no padding on then and was like sitting in a metal bucket seat. The overall experience has left a bad taste for this airline. Not many airlines deserve for some to say this about them, but I hope they shut down, and do some work on their coordination. Unacceptable.

✅ Trip Verified | Miami to La Guardia. It seems like a good deal until you get to the airport and find out all the hidden fees. From carrying on our bag $45 dollars, same price to place it under, to paying for a drink on the flight. Seats were hard as a rock can’t lean the seat back. In the end u end up paying the same as if u were going on a high end airplane.

✅ Trip Verified | Flew Frontier Airlines from Denver to Phoenix. Horrible service on the plane and waited for ever for it to arrive. Now I've been sitting here waiting for over 50 minutes on bags and everyone else from other flights have gotten there’s. Will never fly Frontier ever again. This was the worst experience I have ever had. Going to visit family and waiting a hour for my bags.

✅ Trip Verified | Philadelphia to Fort Myers. The plane was late to arrive to pick us up which happens but then on top of that maintenance was done to the plane right before we took off- maybe it should been done before we got on and sat there for an hour. To top it all off once arrived to destination they made us sit for another hour because another plane was docked at our gate. What a terrible experience. I wish they would do things for customers and passengers instead of leaving a bad taste in there mouths.

✅ Trip Verified | Flew round trip from Denver to Tampa in December 2017. Very cramped seating with no amenities on the flight. I was overcharged for baggage and seat assignment without explanation of the charges and without any resolution from the airlines. Will never fly with them again.

✅ Trip Verified | Nashville to Orlando. 15 minutes after departure time, there is no one at the desk, no plane at the gate, no indication on the board that the flight is delayed, absolutely no communication about when this flight might leave! The other airlines paged Frontier staff, they still aren’t here.

✅ Trip Verified | Overall great experience and pleasantly surprised with all the negative reviews I’ve read. Booked online tickets, great value, printed off boarding pass at home as well as downloaded the app to have on mobile. Had no bags to check, just a personal item so was easy at the airport. Flight boarded on time, a little delay in take off for de icing, clean, spacious and comfortable. Flight attendant was excellent! Probably the best customer service I’ve had in a long time! Will definitely use frontier again.

Flew Phoenix, Arizona to Orlando, Florida. During time of purchase of an upgrade and also during check in I tried to apply my KTN for pre-TSA, and it said that the front desk at the airport will be able to add my number for me. Getting to my flight 90 minutes before my flight, the front desk employees said they were “too busy” to put my KTN in. This wouldn’t be so frustrating if I didn’t register for pre-tsa to avoid having to go through the General Security line. Frontier reminded me of why customer service goes such a long way. I won’t be flying Frontier again and will tell others my experience.

✅ Trip Verified | Flew Washington DC Regan to Denver CO. Frontier is the worst airline in business. They charge you for the flight obviously, but then you have to pay $45 for your checked bag, $50 for the second, $25 for a carry on and so on. If you want a water or soda, have your credit card ready. Nothing is free. I'm surprised they don't charge you for oxygen, life vest, restroom use, etc. The flight crews were miserable from the Captain down to the flight attendants. It felt more like Con Air. They make it seem like a cost efficient way to travel, but I would rather walk without shoes in a snowstorm for 500 miles. The seats are like sitting on concrete and don't recline. We will never ever fly with them again. Not worth it! Flying Southwest or Delta would have been a better choice.