Frontier Airlines

✅ Trip Verified | La Guardia to Atlanta. Seats are too small, you have to buy any snacks or drinks, have to pay for carry on bags. That being said this was my first and last time using this airline. Plane was one hour late - once we did board there was a customer that would not comply and instead of removing him on the spot so the rest of us could get home on Christmas Eve they waited about 30 mins until 2 NYPD officers came on and took the person off. That put us basically 2 hours late from departing. Being in the Military I have used pretty much every airline there is and this is by far the worst. Traveling is expensive already but to charge for something that should be complimentary is absurd. Not a big review person but this was the most horrible flying experience in my life. Never again Frontier.

✅ Trip Verified | Milwaukee to Denver. I don’t typically leave reviews, but as a first time Frontier customer, this will surely be my last. To elaborate a bit more, our flight was at 6:30 PM, in which we arrived at 4:00 PM (knowing it was be extremely busy for the holidays). At check in we came to find one employee working the desk, with a line that wrapped around the airport. Note, the other airlines had multiple employees, but only Frontier had an actual line. After waiting about 1 hour and 15 minutes, we were able to get through security (a breeze). The aircraft eventually arrived late, and we were boarded without any issues. Now as we speak, it is 7:39 PM and we have just been informed by the attendant that the employees “are short staffed” and it will be another 30 minutes until employees can actually help come load the luggage. It has now been over an hour and the aircraft is extremely warm. Many people have asked for water or ice due to the heat and the Frontier attendants are extremely unkind. A mother asked for water for her toodler and she was completely denied. I doubt we will be leaving anytime soon, as the employees are all busy chatting and laughing in the front of the aircraft while the passangers all suffer. Additionally, don’t be fooled by the low prices. Space is tight, luggage is very expensive and there are many hidden fees. I guess there’s a reason why frontier lands itself in last place for the quality rating. Quality is something that this airline seriously lacks!

✅ Trip Verified | New Orleans to Denver. While flying Frontier Airlines last February, the stewardess convinced me to sign up for their frequent flier program. She said it's the best program and miles don't expire. So I paid $80 to sign up for their credit card. To my surprise, I logged in my account the other day and saw that on December 14th, my miles had "expired!". When I demanded to know what happened, they said I could have them back if I paid them more money! I will never use this company again!

✅ Trip Verified | Las Vegas to Atlanta. I flew Frontier Airlines to take my 4 month old daughter home for the first time. We arrived at our destination to find that our stroller was broken to the point we could no longer snap our car seat in. We had this stroller for 4 months and now it is ruin beyond use. Of course I called to let them know, they told me to file a claim which I did. Their response was that they would not replace my stroller but they hope we fly with them again. This is my first and last time flying with this airline. They don’t take into consideration their customers personal belongings. Plus the seats were hard and very uncomfortable. If you plan to fly this airline, good luck and I would just suggest you take another airline.

✅ Trip Verified | Oklahoma to Salt Lake City via Denver. Frontier has more hidden fees than I have encountered flying. You book your ticket for a seemingly low price. When it's time to check in they charge you not only for your checked luggage (like every airline) but also your carry on. Not only that, they charge you per seat per flight to select a seat. With adding luggage, carry on and 4 seats later it's an additional 200 bucks minimum. I will never fly Frontier again. At least be upfront about your cost prior to booking.

✅ Trip Verified | Fort Myers to Providence. I arrived at the airport 1hr and 44 minutes prior to flight, the line to check bags was 1 hr 30 long with only two staff at the counter. A Frontier representative came through and asked all passengers on the Providence flight to go to the front of the line - so we did. When we got there other passengers were screaming and swearing at us, it was mayhem. I don't blame the other passengers for being angry. I blame the Frontier rep for not escorting us and taking control of the situation. The prices are very good but the logistics at check in are very slow.

✅ Trip Verified | Long Island to Tampa. I booked a flight for my sister and her kids for December 18, and I called the airline and told them that she was stuck in traffic. I spoke to a young lady and she told me to call back and talk to an agent, which I did but I kept being placed on hold. So I called today and the agent told me that there's nothing they can do for me, I'm very unhappy and I will never book with Frontier Airlines again.

✅ Trip Verified | Cheap air fair, but the customer care is horrendous. I had a flight from Atlanta to Austin, $77 round trip. Seemed unbelievable (as I should have known, it was). Beyond just uncomfortable seating, they do not care about what is best for their customers. I had my flight scheduled but it was canceled due to snow hitting GA. If you know anything about the south, we don't get snow often. So when we do, everyone goes crazy, despite Atlanta only getting a few inches. Something I would assume these planes are equipped for since they fly to cities like Chicago and New York during the winter months. So, I had taken time off work but wound up rescheduling my flight for the following weekend, leaving me to take off even more time from work but I didn't see this as a major downfall if it meant visiting a close friend. Well, of course, this weekend happened to be the weekend Hartsfield Jackson had a power outage. So here I am again, dealing with another canceled flight from Frontier--despite the fact that the power returned Sunday night and my plane wasn't landing until 2pm on Monday. Other airlines were still flying in on Monday, yes maybe the power outage only affected certain airlines but I am still unsure as to why Frontier had to cancel on Monday when everything was fixed Sunday night. So, Frontier gives me the option of rebooking my flight for no additional costs. Awesome! Nope. The next flight they could offer me was on Friday with a connecting flight in Denver (sounds like too many hours on a Frontier plane already, right?). Plus it wasn't realistic for me to stay five additional days! Money is needed and I can only make money if I work but alas, I cannot work if I am not in Georgia. Frontier offers to give me a refund. For $33. If you travel frequently, you know $33 isn't going to do jack shit for a last minute flight home the week of Christmas. To fly out on Monday tickets were as "cheap" as $800. I wound up booking a flight for Tuesday for $280. Frontier then offered me a $50 voucher. As if I ever want to fly with them again. I called and spoke with a supervisor to see if they could give me a refund or compensate for my flight. He told me repeatedly that it "wasn't their fault," and I politely reminded him that the power outage was not my fault either, nor was the $280 ticket I had to buy home. He demeaned me by reminding me that a $50 voucher along with a $33 refund is more than what I spent in the first place--as if I could not do that math on my own. I understood that fully but that voucher still wasn't helping me with the extra $280 I had to pay out of pocket around the holidays. He refused to give me a full refund, despite me saying I would prefer that over the voucher, and continued to speak down to me as if I did not understand that the power outage wasn't their fault. Not only were they not willing to work with me, each person I spoke with treated me as if I were an idiot and didn't understand the circumstances. The man kept reiterating that this was a loss for Frontier too. Well, it's going to continue to be an even bigger loss for them if they continue to treat their customers like this. I will never fly with Frontier again. Spend the extra $100, fly with Delta. They seem to be handling the power outage with grace and dignity. Maybe Frontier could learn a thing or two from them if they really want a chance at being a big airline.

✅ Trip Verified | Austin to Ontario. Tickets are inexpensive but the ticket we bought my granddaughter was purchased a week after us on the phone she is 3 years old. The lady on the phone said she was linked to me an adult on the plane. When we got to Austin they said it wasn’t linked to me but she put her with one of the adults in our party. On our way back from Ontario the airline would not sit her with one of us, they said it was a full flight! Then they said I could get a seat next to her but I had to pay for a preferred seatt! That they expect a 3 year old to be able to ride on a plane by themselves! The supervisor said her children minors fly by themselves. As a supervisor you need to use common sense. If you let your 3 year old fly by themselves I don’t only question your common sense but your parenting also.

✅ Trip Verified | Denver to Austin. Bought a ticket to get to Austin at a specific time for an appointment, landed on time then had to wait to go to a gate for an hour and 15 mins. Missing my appointment. The seats had no padding on then and was like sitting in a metal bucket seat. The overall experience has left a bad taste for this airline. Not many airlines deserve for some to say this about them, but I hope they shut down, and do some work on their coordination. Unacceptable.