Frontier Airlines

✅ Trip Verified | San Francisco to Las Vegas via Chicago. My husband and I first flew frontier in a package we purchased on vegas.com in December of 2017. We had a bad experience with the flight attendants, on the return flight, who were rude and seemed to be talking about and making fun of customers, but we did not do a review. On the first leg of that trip, attendants were great, but I applied for and received the frontier credit card, on board and was told that I would receive 40,000 miles, that would pay for two round trip tickets to anywhere in the continental US. Not true, Fast forward to December 2018, we needed a round trip ticket from Chicago to San Francisco and back, for our trip to Hawaii. I earned several thousand more points throughout the year, but barely had enough points to cover a one-way ticket from San Francisco to O'Hare on the last leg of our trip. We had to go through another airline for one way tickets from O'Hare to San Francisco. On the one way, with Frontier, from San Francisco to O'Hare, on December 22, 2018, had a layover in Vegas for 3 hours, so we had two different flight crews. On both of these flights, we had the worst flight attendants we have ever had on any flights we have ever taken! They were some of the most rude individuals I have ever seen. These attendance had bad attitudes and I heard and observed them making fun of customers who were on the flight. They were complaining amongst each other when they had to wait for a handicapped man who was being pushed in a wheelchair. We sat in the first few rows for both flights and several different times we heard and observed the attendance laughing and making fun of customers on the flight. At one point my husband woke up and observed a female flight attendant looking directly at him, laughing and speaking to two other attendants. She turned away is sharply upon seeing his eyes open and then walked into the galley with the other attendants. Why do they have attitude and display nasty behavior? They are in a customer service related field and should act as such! I took three other flights for this trip, with Hawaiian Airlines and American. All attendants on the other flights where awesome! Frontier needs to retrain or have new training on how to treat customers. Can you please explain to me why we could not put our carry-ons in the empty bins above are row, but was rudely directed to put them in bins four rows back, causing a back up upon getting off the plane? I will never fly Frontier again! Four flights were enough for us!

✅ Trip Verified | Flew with my kids for a few days from Cincinnati to Las Vegas. Basically you get what you pay for. Great prices. Flights were on time, Service was good. We arrived safe. What more can we ask for? The seats were close but you can upgrade to more roomer seats with quicker boarding and exiting. I would definitely recommend and fly with them again!

✅ Trip Verified | Orlando to Lafayette. Lafayette finally has straight through flight to Orlando, and I am so happy! I fly Frontier Airlines at least once a month and appreciate the low cost, new fleet, and professional employees. I fly out of New Orleans and Lafayette most of the time. Sure, they are not perfect, but I haven’t discovered an airline that is perfect. They have flights that can be delayed, just like other airlines. I think they have done a better job at handling the delayed flights than other airlines I have flown. So far I have not had a canceled flight. On 12/21/2018 I had a flight that could have easily been canceled, but instead Frontier worked hard to get us in the air and to our destination. After boarding (9:45 a.m.) our Pilot let us know that he had been alerted of an EXIT sign missing on the plane and “as ridiculous as he felt this was, the FAA won’t let him fly without it”. He said he they were asking other airlines if they had one, but would have us deplane for our comfort, while they worked to solve this problem. We disembarked and within 30 minutes they had another plane for us to board 2 gates down. It did take a while to get our plane boarded (was in my seat at 11:04 a.m.) because there were no less than 6 wheelchair passengers to board (Christmas families crowd). I am sure they appreciated the care they received to get onboard safely. We arrived in LFT at 1:27 p.m., only 2 hours late on one of the year’s busiest travel days. The Orlando staff kept their cool, under a lot of pressure from disgruntled passengers. They got all the people needing some extra assistance onboard safely - TWICE. They got the rest of us onboard safely - TWICE. They communicated with us often, transferred all the bags, and did a good job getting us loaded in a timely manner. The Crew and Pilot did an excellent job keeping us informed. I did look up the FAA laws and verified the EXIT sign missing would “deem the jet unflyable”. There were many passengers questioning the truth of the Pilots’s announcement, so I wanted to check his truthfulness. We arrived safely a couple hours late. I was very pleased with Frontier for getting us to our destination and not canceling our flight during the holidays!!! I paid $335 for 4 seats round trip during the Holiday period.

✅ Trip Verified | San Diego to Denver via Charlotte. After flying frontier 7x with a bag bought for frontier and had no issues in Denver I was pulled out of line and after another 75 passengers boarded was told to go to cust serv to pay a carry on fee - I said it fit under the seat had just came flown in and have used this multiple times before. The girl said she wasn't letting me on the plane and to go to cust serv and she was closing the door in 4 min. So I went and both girls there said my bag looked fine. The station manager Brian came over and said it wouldn't fit and no sizer was available. I said it was. I was then told that if I didn't pay them that they would charge me a 99 rebooking fee on top of my baggage fee and Id miss my plane. I paid it and as I did one girl said that they were getting audited and trying to get their #s up and I was just the unlucky one on this flight. I ran back to my gate and the door had been shut. Luckily security reopened it for me and the girl who had pulled me aside that I had no right to have security open the door and that I should have rebooked and she took my carryon coupon and would not return it. I was in tears by this point. I have never been treated so disrespectfully. I feel like I was targeted as a young female travelling alone. Do not fly frontier through Denver. It is not worth it.

Not Verified | Jacksonville to Philadelphia. My mom was coming to visit and have Christmas this weekend here in Jacksonville. Her flight was leaving at 7:30 this morning was delayed to 1:30 and then four more delays. One excuse after another. First hydraulics. Then weather in Jax. Then oxygen malfunction. 12 hours later at 7:40pm they started boarding. She was comped a lunch and a dinner. She is 76 years old who has spent over 10 hours at the airport so she could meet her great granddaughter and spend the weekend with her daughter and family.

Not Verified | Austin-Bergstrom to Philadelphia. With Frontier not only are there hidden fees, but the service is terrible. They charge extra for carry-on, water, coffee etc. As well as no WiFi movie music etc. Attendants huddle in back socializing ignoring patrons! All ages had to carry bag up stairs to board plane in tarmac, while attendants watched and ignored your struggle. American Airlines flight in reverses ticket covered the seat, carryon, drinks, snacks, WiFi, movies, and actual service for the same price as Frontiers seat only! Have at least $100 per person extra when taking a Frontier Flight as you will need it to get your boarding pass home etc. It was a horrible experience with Frontier but an amazing one with AA! Both trips were one way non-stop flights and should have cost the same but if you can’t see the small print on Frontier you are out of luck, money and a decent trip.

✅ Trip Verified | New York to Fort Lauderdale. Lady at check in told me I could bring my checked bag as a carry on because it was the right size. Then I verified with one of the counter guys to make sure since it was suppose to be a checked in. When it was time to board I scanned my ticket they said I didn’t have a carry on, and I informed them I paid for a checked bag, so they detained me to “confirm”. Once they confirmed me I boarded the plane late and there was nowhere to put my bag. I walked up and down the isles and waited for more people to take their seats. I would have just checked my bag, originally. None of the flight attendants were helpful, and the person that detained me ended up being the guy who took my bag and he didn’t even apologize for detaining me.

Not Verified | Oklahoma City to Denver. I had a flight in July and they cancelled my flight to and from. While they will tell you they will reimburse you for the extra flights you have to to buy to get where you are going or back home, they will make it to where it is like pulling teeth to the the money back. They cancelled 2 flights and I spent over 600 dollars and they are trying to screw me over by only giving me 400$! They say up to 400$ per flight cancelled. And they are just trying to put both my cancelled flights as one so I don’t get my money back! I have talked on the phone for hours and hours with these people. Finally was told the rest of the check was on its way - it’s been 4 months since then and I still haven’t received the rest of my money. Called today again and they have no idea what I’m talking about like I’m not in the system. Horrible customer service.

✅ Trip Verified | Colorado Springs to Phoenix. The worst airline in business today! Aside from the ridiculous surcharges for luggage and carryon and where your seat is located they are never on time! Four hour delay in COS on a plane coming from Vegas, and after the plane arrives and the passengers deplaned, our crew is not available? Where have they been for the last four hours??

Not Verified | Austin Texas to Salt Lake City. First off I’m not even sure where I begin with my complaints, they claim you get cheap flights and although that is true they more than make up with it with their bag fees and then some. Then there is terrible and I mean terrible service on the plane, no pretzels, drinks, no internet, and speaking of service, customer service is even worse. I’ve given Frontier Airlines my last dollar, absolutely no more, I’ve given them several chances to prove they can be a decent airline and they’ve proven each time they can’t. I’m telling everyone go with anyone other than Frontier, don’t let the ads for cheap flights fool you, you end up paying more and getting less in the long run. I average flying once a month and I’m just done with getting ripped off and terrible service. I’m actually amazed they’re still in business.