Frontier Airlines

✅ Trip Verified | Syracuse to Chicago. Frontier is a clown operation. Flight was supposed to be from Syracuse to Chicago O’Hare. Things started to go wrong when gate agent announced that the flight to Orlando was delayed (yes, she thought ORD meant Orlando). No ETA was given and board at gate still said “on time” until after about two hours they announced the flight was canceled. Oops, I mean “delayed” (from Thursday to Sunday). Gate agents lied and claimed they would process refunds, but then got tired of dealing with angry pax and referred us to 800 number. Entire Frontier staff at SYR was ill informed and unfriendly. Getting refund (hopefully) meant an hour on the phone mostly on hold and otherwise dealing with barely comprehensible foreign call center worker. Also booked now useless Chicago hotel reservations through Frontier’s website. My attempts to get this refunded meant another ultimately futile two hours on the phone with more foreign reps and of course got nowhere, so now disputing it with credit card. I also note that gate agents said cancellation was due to mechanical problems but customer service rep on phone claimed it was weather. No straight answers from this airline. Obviously never got to Chicago and just drove back home.

✅ Trip Verified | Denver to Orlando. All around horrible experience. Never again. Every flight was considerably delayed or late, employees under trained, lack of communication between employees and passengers, bought a straight flight to Albuquerque and ended up taking 3 connecting flights with a 8hr layover. Not worth it!

✅ Trip Verified | Customer service was horrible. Gate agents did not seem to know the company policies. I was told that I had to pay for a carry on bag or I couldn't board my flight. Was instructed by 2 gate agents to take what I could carry on board and to place my bag next to trash can. which was tossed in trash can after I boarded plane. I had a 10 hour lay over in Denver and no change of clothing. I really thought they would put my bag in lost and found but it was actually tossed out. I spoke to Frontier about this and was offered a 200.00 voucher to fly in the future. This is still hard to believe I will never fly this airline again! By TSA guide lines I was not suppose to leave an unattended bag but was told by the Frontier gate agents that it was ok.

✅ Trip Verified | On May 15 traveled to San Juan, Puerto Rico from Florida. We had already paid for carry on, then at the airport at the gate as we were boarding, a Frontier employee started pulling people off the line telling us we had to pay for extra baggage! Extra baggage? Ok souvenir bag with gifts. So, why would they have concession stands and tax free shops in the airline gate area, just to then want to charge you $120 for additional baggage? First and last time flyer. Overall rating is a (2), just because the pilot got us safely on ground.

✅ Trip Verified | Portland to Birmingham. I bought a package from Priceline I flew Delta on the way down and had never flown Frontier on the way home. I was charged for a checked bag 50 and 55 for my carryon. I should have paid the extra money and flew another airline they charge for everything including water. The flight was 1 hour late leaving Birmingham no explanation. Once in Denver our plane sat on the runway for an additional hour. Captain announced it was due to mechanical difficulties from the plane at the gate. Frontier stated it was weather and offered no assistance. Booked me on a flight 2 days later for my return home. I was returning from dealing with a death in our family. My 83 years old uncle and my 82 year old Aunt were on the same flight going to LA and stranded in Denver with medical issues. Frontier again denied any responsibility or gave any assistance.

✅ Trip Verified | I wouldn’t recommend this airline, its cheaper but you paid for it one way or another. On May 15, 2019 I had a layover in Denver, I get to the gate A52 it a 30 minutes delay flight was supposed leave at 10:35 pm flight 751. Frontier overbooked the flight ask 5 people to give up their seats for one nite stay in hotel and $400 travel voucher. We boarded onto a hot plane with no air and no pilots to start the plane to turn on the air - that plane felt like 100 degree. People were complaining about the air I will not book with them again. The flight was rough from Denver to Phoenix.

✅ Trip Verified | St Louis to Orlando. Excellent and friendly service both on the ground and in the air. Staff have always been polite and enthusiastic about attending to customers. Out of 10 flights with Frontier, only 2 flights have been delayed by a couple of hours. That means that 80% of the time, flights are on time. And I should definitely point out that the two times that the flights were delayed, I have gotten compensated. I had a 2 hour delay, and I got a $20 voucher. Then, I had a 3 hour delay, and I got a $50 voucher without even complaining to customer service! No other airline does that! The rates are incredibly affordable. Frontier's tickets have made my long distance relationship a lot closer than what it actually is. I just happen to be in one of the nonstop routes, which is why I get such affordable and convenient flights. The Den's Deal is Amazing! I paid $50 to become a member for a year, and within one year I have saved more than $100. This means that the Den's Deal was paid off. The customer service folks are extremely friendly as well. Whenever I call, I don't have to wait more than 5 minutes to be transferred to an agent, and their knowledge and expertise is exceptional. I absolutely love the emails with the promo codes that they send on a weekly basis, and I think their "kids fly for free" and "friends fly for free" programs are the best thing an airlines can do! The Frontier App for iPhone is extremely well-made, everything we need is in there, and we can even get boarding passes to our Apple Wallet. Also, the fact that the airplane liveries have animals on the tails and winglets is the most adorable thing an airline has ever done. My dad, my mom, and my boyfriend all agree with me that Frontier is an excellent airline. Overall, I am extremely satisfied, and I cannot emphasize how grateful I am with this airline! I wish people would appreciate this airline as much as I do because it definitely has the potential to beat its competitors (for select routes).

✅ Trip Verified | Salt Lake City to Las Vegas via San Francisco. Terrible information on purchasing the flight, did not know I had to pay additional fees for a carry on, had a 20 hour layover and after the layover was asked to pay for carry on again! Flight was an hour and a half late, and the soda or beverage would have cost me an additional 4 bucks! Not cool Frontier.

Not Verified | Denver to New Orleans. The young man, Daniel, in the New Orleans airport at the service counter was very nice, friendly, smiling and was very helpful with our checkin! I wasn’t very pleased with the airline changing my flight several times. But they accommodated us with taking care of our baggage fees. Not pleased that they nickel and dime you for everything and luggage fees are over priced!

✅ Trip Verified | Chicago to Punta Cana. Frontier had officially given me my worst experience as a customer. For starters, my luggage never made it to Punta Cana so they provided me with $75 a day clothing allowance until I get my bag. I had to provide receipts for every purchase. For 3 days shopping I had to provide $120 out of my pocket for taxis which don't provide receipts and $140 in clothes receipts to possibly get refunded. On day 4 of my trip, they found my luggage in Denver and asked if I want it sent to the house or returned home. First of all, I flew international so how did my luggage get sent to Denver and since I spent hours shopping before my vacation, I chose to have them send my clothes. For the second time during my vacation, they lost my luggage again. I gave them the receipts of my clothes and phone charger at the Frontier desk in Punta Cana and they lost them. My baggage just came in today 2 days after my trip. They apologized and offered me a $150 travel voucher for my inconvenience. What a joke. I hope this is enough to deter anyone from using this incompetent airline and getting treated so poorly. I hope they figure out that is not how you treat first time customers and expect return business. I hope this will help in making airline decisions. P.S. I paid over $1000 for 2 round trip tickets to get treated like this. Buyer beware!!!