Frontier Airlines

Not Verified | Never ever again! First plane was broken and cost us an hour before being moved to another plane which cost us another hour. Got to Milwaukee and could not get to our gate, cost us another hour! Not a drop of water offered to anyone. Do not use this airline, the cheap price is so not worth it!

✅ Trip Verified | Flying Frontier Airlines was like taking a taxi ride in NYC in an old car. The 3+ hour had no Internet, no video screen entertainment, no food and no drinks (with the exception of a bottle of water that could be purchased. I felt like I was being transported in a cattle car. The stewardess/stewards walked up and down aisles making sure passengers mask were correctly on. They gave a passenger a penalty card because his mask dropped below his nose. Pricewise they are cheap, but you get what you pay for. I upgraded my seat and paid $100 more, but got the same seating and treatment as every other passenger. The only reason I would ever fly Frontier again would be out of desperation.

✅ Trip Verified | My experience with them is that on the moment that I went to check in on the airport they charge me again for the flight (I paid twice for the same flight) even I showed them my confirmation number and them I call to their customer service department and they will tell me there are some luggage fees you have to pay ($50 dollars) even I did not had any luggage. Don't let them rob you, if you see this message go buy your tickets on another flight company.

✅ Trip Verified | This airline is absolutely horrible. This was my first and final time I will ever travel with them. It all starts with how the flight attendant makes you feel. Their was an older lady who was our flight attendant and she was awful. Her attitude was horrible! Don’t have this job if you dislike it so much. Our flight wasn’t packed at all but yet they sat us like sardines. I will never in my life fly with them again nor will I ever recommend them to anyone.

Not Verified | The lady at the check in gate threatened to close the door to board the air plane if people didn't stand 6 ft apart. Only to have us sit inches from each other after we board. On the way back my son was told to turn his mask inside out because it was offensive to the flight attendant. The pilot got us there safely, the only plus to the whole flight.

✅ Trip Verified | This was probably our seventh or eighth time working with Frontier within the last year and this last particular time was the absolute worst customer service I have ever experienced. I was on the phone for over an hour and a half just trying to get an issue resolved. I initially booked a flight on my app and when it was time to fill out the pay portion the app said it timed out and didn't go through. I then went online to book it again and the second time it went through. When I was ready to confirm the flight I checked the app and realized it double booked the flight, I called within minutes of finding out and got the run around. Because I didn't purchase "the works" bundle when booking it they wouldn't refund me the money. As if I would intentionally double book and spend double the money for the same flight. I spoke with two managers and a customer service rep. I ended the conversation with a manager, I expressed my concerns and told her how great it's been up to this point and still couldn't refund me for the same flight. I will definitely tell everyone I know not to fly with them, and definitely don't recommend the customer service they provide.

✅ Trip Verified | One of the worst experiences of my life. Got to the airport at 9am, had a bite to eat 3 gates away from our gate. Arrived at the gate for the 10.05am flight at 9.48am. The boarding pass said doors close at 9.50am. When we arrived the plane was already shut and headed to the runway. When the Frontier employee came out of the walkway we were obviously in shock and asked for them to let us on, her response “well what time is it?” The most unprofessional airline I have ever flown. After purchasing a $400 one way flight to Las Vegas the Frontier customer service said the flight left 9 minutes early. When we asked for a refund they said “there’s nothing we can do, our airline is non refundable.” Talked with 4 different people and all they can say is the airline is non refundable. Will never fly this terrible airline again.

Not Verified | The last three times I booked a flight with Frontier the flight was cancelled. Today my wife and I learned of our flight for this Thursday was canceled. How am I supposed to reschedule a flight on just three days notice? It will cost a fortune. This airline is the most unreliable airline I have ever seen in my life. Their additional charges are ridiculous. I will never fly this airline again.

Not Verified | Customer service is very poor and there is a huge language barrier as far as understanding agents. I called to rebook a flight using my air credit. My previously booked flight was with Expedia. Expedia offers cancel for any reason for a certain time frame for a total refund. I requested this refund within the 24 hour time frame. The agent acted to be very helpful by canceling my Expedia reservation (which I could have done myself and gotten a full refund). She said she was going to just rebook the trip and start over. Well she did rebook but used my Expedia credit and it ended up costing the same amount as what I canceled! She put the remainder of leftover funds on Frontier credit. I wanted Expedia cancelled which would have been full credit card refund but instead I ended up with saving no money and she put the remainder of the balance on a Frontier credit! She totally lied to me and ripped me off. I called back to talk to a supervisor who stated he could not do anything for me. Buyer beware! In this case better to go through Expedia and cancel and rebook yourself or you will not be get any credit card credit but instead Frontier credit! What a scam!

Not Verified | Due to Covid-19, I had to cancel a flight back in April 2020. Frontier would not give me a full refund and instead offered me miles that did not expire - ok, fine. I go to book a flight and realize that if you want to use your miles, you have to pay a miles redemption fee. The fee was the same price as the flight - $75! This was never addressed or discussed when I asked about a refund. I call up customer service and explain my story and the representative transferred me to someone else because he couldn't help me. Spoke to another representative and she basically told me there is no way to waive the fee. In order for there to be a $0 fee is if you book 6 months in advance. Who, especially in these times, plans a trip 6 months in advance? What if I had a family emergency and need to travel pretty immediately? I ended up speaking to 3 different people and all 3 refused to escalate my call to management. Terrible customer support. This is just another way to weasel people out of there money with unnecessary fees. Whenever I use my miles will probably be the last time I fly Frontier.