Frontier Airlines

Not Verified | Never made it on the flight. Waited for an hour get to the counter they said they called for our flight. We did not hear, they called on one side of the room and did not bother to repeat on the other side so everyone can hear. No intercom. They said we might have a chance to go to boarding, he did not check our bags so we got to boarding they told us we had to go back to check bags. We missed the flight, they said next flight was the next day. Customer service was horrible no care and no compassion. Gave us a number to call for refund, talk to about three people two were supervisors who told me there was nothing they can do and they did not give refund nor make any accommodations nothing. Frontier Airlines customer service is horrible, the worst customer service I’ve ever had. Would not recommend this airline to no one. When things go wrong they will keep your money.

Not Verified | Never again! Frontier are experts in lousy customer service and arrogance. They did not respond to my email. Ground staff could not care less. The plane was crowded and dirty. The seat gave me a backache, it was so hard with little recline. Found a used napkin/tissue in the seat back.

Not Verified | up 2 hours early to check in my bag as I had checked in 24 hours prior. I got to Orlando and they lost my bag. Called 3 days later spoke with a supervisor was supposed to get call next day .. nothing. 4th day was supposed to get call from next department .. nothing. Still no bag. Refuses to pay ubers to get back and forth to get new clothes. Who knows when i will be reimbursed. First vacation in 2 years ruined. All money spent on new stuff and cant take time to call. Will never fly again with this airline.

Not Verified | By far the worst airline I've ever used. Had problems with our purchased baggage, wait times, employee attitude, etc.. Currently have been waiting 40mins for an employee at the baggage check in counter. Not too mention only airline that doesn't offer benefits with their services. Pilot is the only one I have no issues with whatsoever.

✅ Trip Verified | This airline would not let us declare a firearm at the ticket counter, would not let us board our flight and then blamed us for “being late” (we were there over two hours in advance). A customer service representative cussed at us over the phone. We were stranded in Orlando for hours, never given any compensation even after over 9 hours of speaking with employees and making phone calls. Spent over 600 dollars of our own money to fly with a different airline to get home with no way of getting compensated for this.

Not Verified | Miami to Memphis. I have never had to pay for a Carry on. Fly Frontier you will. I’ve always been offered some type of beverage or snack. Fly Frontier you pay for $2.00 for water no snack. The seats were uncomfortable, no recline. No WiFi, No way charge your devices no inflight entertainment. The attendant were using most of the over head storage to store the own luggage. The pilot doesn’t keep you informed on anything, and the hidden fees. This was definitely a never again for me!

Not Verified | I flew to Atlanta from Buffalo the flight was fine until we landed there was a fight at the front of the plane it got cleared up quick (but still what type of airline is this) but coming back I missed my flight. I got held up at TSA over my laptop. Then i missed the flight granted I was running late, now they offer me another flight same time 7:21am next day with a six hour layover in Orlando. So I didn’t take the flight I booked with Southwest for a flight that left Atlanta Airport @9:45 with a layover In Baltimore getting me back home to Buffalo a hour before my original flight. I called Frontier asking them maybe is it a way they can accommodate the situation being as though they wanted me to sit in a Airport for 24hrs and basically they offered all they could I choose not to take the flight. I will never fly with them again and definitely don’t recommend.

✅ Trip Verified | The bags cost $55 each and my carry on was $60. That is ridiculous. I would never use this flight again. I ordered my ticket through justfly.com,. I flew Rsw on American Airlines my bags was $30 each and free carry on. They had me fly back on frontier and it was disappointing and very unexpected and the girls were very rude about the situation about the bags

✅ Trip Verified | 12 empty seats available and they choose not to spread anyone out due to Covid. Staff are very rude. The plane was hot and they expect everyone to sit on top of each other. Staff doesn’t accommodate anyone for anything. My friend had chewed up gum on his seat and he asked staff for something to wipe it off, they refused to give him anything! The plane was dirty and staff didn’t hand out any sanitary napkins. Plane was supposed to be locked and ready for take off at 8:10pm, instead the plane didn’t leave until 9pm. This airline is the worst that I ever experienced. I don’t even want to give them 1 star.

✅ Trip Verified | I bought a round trip with Frontier because it was very cheap and a quick flight (under 3 hrs). My first flight (March 12) went fine, although checking in online was a pain because their website insists you purchase more things. Getting home from Denver has been a disaster because of Frontier. They canceled my flights two days in a row and charged me more money each time to get a new one. Today (Tuesday March 16) I was supposed to fly out at 6 am but got texts and emails saying the flight was delayed until 7:30, then 7:55. So I wait at the gate and miss the flight because they boarded at 6:30 and left. Their customer service reps were very rude from the start and couldn’t be bothered to care. They charged me more money for another ticket two days from now. Do not buy tickets with frontier, they will leave you stranded in another state for a week.