Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1819 reviews
2/10
3 star Skytrax Rating
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Frontier Airlines customer review

(United States)

I purchased a Frontier ticket from Minneapolis to San Francisco through Orbitz. Frontier changed my departure light from a 10.45am to 6am flight leaving me with a 5 hour layover and necessitated getting up early and driving myself to the airport (paying for parking). Frontier repeatedly admitted they did not inform me of this significant change in flights. I discovered the change during check-in the night before and called Orbitz. Orbitz tried to rebook me but said Frontier refused to adjust my flights. I then paid $25 to carry on my own bag and they demanded I check it instead. When I asked for a plastic bag to put some things in they laughed refused and told me "that's why you have hands." On arrival in Denver I found there was another Frontier flight leaving for SFO in 45 min. I was told there were plenty of open seats and was sent to customer service to change the ticket. The agent again admitted they changed my flight without informing me but demanded I pay $125 to change the ticket. She stated they will only help customers who buy directly through their website. I called Frontier and all they could offer me was to mail a copy of my itinerary to my home (not helpful). I have never encountered such a rude unhelpful company and will never fly Frontier again. Avoid!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I am a frequent flier on various airlines but trying Frontier was the worst mistake I've made. My trip was supposed to start from Portland OR and end in Houston TX. At the airport they had only one check in counter and only 2 representatives and when I arrived 50 minute before departure there was no representative at the check in counter. I tried the kiosk machine to check in but it said I needed to check in at the counter. I contacted the company and was put on hold for almost 2 hr. on and off. When I decided to rebook they told me to pay $100 despite a long wait and their fault. I only had a small carry on and my suit but they told me to check in my small carry on and pay $25. Frontier is a rip off unprofessional customer service and a disgrace to the airline industry. Based on my experience I would never use Frontier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

F9 846 SEA to DEN Oct 24. F9 182 DEN to OKC. Return F9 185 OKC to DEN F9 841 DEN to SEA. This trip with Frontier Airlines was one of the worst airline experiences. Many of the flight attendants knocked you every time they walked down the aisles. Never an apology. You had to ask for a cup of water. You had to pay for soft drinks. If we can help it we will never fly Frontier again. The only good thing was they were on time but other than that terrible service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

They charge for everything you can get one tiny glass of water and then you have to pay. Inflight entertainment was non existent unless you pay. Also I was unaware of the fact that if you don't check in at least 45 min before your flight that they will bump you. I checked in 44 min before my flight and they refused to let me board. I had to buy a $400 one way ticket from Southwest just to make it to my second leg and then they told me I would have to pay a change fee and fare difference on a flight I already bought. I will never fly Frontier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Washington - Denver - Albuquerque. Flights: 721 335 340 724. 10/15/13 - 10/21/2013. Seats assigned at last minute. I was told I could pay more to get a better seat assignment. All passengers had to line up twice once to verify size of carry on and another to board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

Not a stellar flight from PDX to IAH but the return was truly horrid. We hit traffic got lost and arrived with just 20 minutes to departure but boarding passes and baggage fees receipts in hand because we knew we had to check baggage due to there extreme size and weight policies. There was no one at the counter. It turns out they close the counter 45 minutes before departure. Really? 2.5 hours later around 20 people were waiting to check in. I had to pay $100 to rebook the next day and get a hotel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Frontier Airlines customer review

(Barbados)

Frontier airlines was the 2nd part of our journey to our vacation in Seattle to be honest our first flight was with AA and that was horrible. The crew on AA nothing memorable but Frontier staff were so pleasant. I made sure when booking our flights that the connecting flights were at least 2hrs apart the service on Frontier was great and I will definitely fly with them again but this time we'll upgrade to more leg room. My Husband and I were quite happy and will use this airline again whenever we can.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

The customer service on Frontier is lacking. On a recent trip from Chicago to Denver changing planes then Denver to SLC I was frustrated by the lack of compassion by the Frontier staff. My daughter has MS and uses forearm crutches. Because we booked on a third party site the attendant assigned us a seat on the back row of the plane. It was very difficult for my daughter to navigate her way to the back of the plane. From Denver to SLC I asked the gate attendant if my daughter could please get a seat with more leg room closer to the front of the plane. He said they had a seat with more leg room on row 2 however it would cost an additional $15 for each of the three seats we needed. I did not think someone who is disabled should have to pay to be accommodated. While we were waiting to board the plane he announced several times that there was seating with additional leg room available for $5 or $15 depending on your type of ticket. In the end the seats with additional legroom were empty and my daughter had to go to the back row of the plane. Another frustration was we had to pay $85 to check our baggage because our third party ticket did not allow for carry-on luggage. Then there was the tackiness of having to pay for a soft drink and snacks again because we purchased our ticket through a third party. If you're going to treat customers poorly because they booked their ticket through a third party then don't offer tickets through third parties like Jet Blue does. All of their nickel and dime policies make me want to spend my dollars traveling with another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My niece and her new husband were flying last Sunday 10/6 from SLC to Denver and on to Cancun. They arrived at the ticket counter at 6.45 am for a 7.25 flight to Denver. Frontier has a policy that you have to check in at the ticket counter 45 minutes before your flight. No where on the printed ticket did it say that. When they arrived the person at the ticket counter told them they were 5 minutes late so they would not let them check a bag or go through security. There were 6 other people in the same boat. When someone finally came back to the ticket counter 45 minutes later they charged an extra $200 and were told to come back tomorrow. Frontier went out of their way to make sure people didn't get on their flight. We will never fly Frontier.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

KC to Denver- my flight was due to leave at 8.30 am. At 9.00 it was announced that the flight was delayed and more announcements would follow. Announcement at 9.30 am the flight will be at 10.30. At 10.30 it was announced that at 1.00 it would be announced if the flight would be cancelled or rescheduled for later that day. Also was told to be thinking about booking a different flight just in case. I went to the ticket counter and asked about a different flight. I was given a flight to Chicago on a different airline and would catch a flight from there to Denver. I went to the gate of the different airline and noticed that I landed in O'Hare but flew out of Midway. I asked the person at the gate about it. He checked it and said to return to the ticket counter. By that time the line was very long and only 1 person was handling that canceled flight. 4 hours later I got to the counter. I had to stay the night and flew to Dallas to catch a flight to Denver from there. I lost 2 days of work extra parking fees.Told they would send me a $75 voucher. They can not pay me to fly Frontier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no