Frontier Airlines

✅ Trip Verified | We booked a roundtrip flight from Buffalo, NY to Myrtle Beach, SC in July 2021 via Orbitz. Confirmed via email. Received many emails from Frontier regarding this trip. Successfully took the first flight in Sept 2021 without issue and got to Myrtle Beach. The day before we were leaving I attempted to check in for the return flight and was not able to with a message advising to contact the airline. I searched online and eventually found a number to call, and after an extensive hold time I spoke to someone who advised that my flight had been canceled and I wasn't notified because they didn't have my email address. Again, I have received many emails from Frontier regarding this trip. I asked to speak to a supervisor who was extremely curt with me and advised that the flight was canceled because not enough people booked it. He advised that there was no recourse and no way for me to get home unless I wanted to go to Iceland. He advised they don't rebook with other airlines. Frontier flew me to Myrtle Beach, canceled my flight without notice, and had no option for me to get home and no remorse. I was forced to scramble and book a United flight (with a layover with a toddler) for double what the entire trip was supposed to cost me. Frontier advised they were sorry for the inconveniences and had nothing else to offer me.

Not Verified | I encountered a very disturbing situation with Frontier Air at the Philadelphia airport on September 7, 2021. I was very surprised to encounter at least nine very rude Frontier employees. I routinely fly between Philadelphia and Charlotte and have never once felt motivated and angry enough to write a letter of complaint. I’m a grandmother just visiting the grandkids. I do it a lot. Frontier is my preferred airline because of the perfect schedule and The flight was delayed, and there was a gate change. I went to gate 9 as directed, and waited. A Frontier employee came through asking if there was anyone going to Charleston … not me, I’m going to Charlotte. So I continued waiting. After waiting over an hour, I realized something was wrong and I went looking for assistance. I approached 3 girls upstairs, I told them what happened. They told me to go look for someone in a green shirt. I walked back and forth upstairs and couldn’t find anyone. Then I called Frontier for help and I couldn’t get a human. Then I went downstairs to the ticketing area. I encountered 6 girls in green shirts. The first person I spoke with looked it up on the computer and said it was my fault, and my ticket was forfeited. The next flight out was the following morning. No courtesy, no compassion at all. At this point I’m starting to tear up.. “Mean girl” #1 said, “You need to be nicer.” I was nice. I was just crying. The next “mean girl” said, “You get back what you give.” I was crying, they knew that. Then all six of them started cackling and laughing at me. It was blatant mean behavior. They were taking great pleasure in humiliating me. Just typing these words cannot convey the sneers on their faces and the derision in their voices. I told one of the more antagonistic “mean girls” that she wasn’t the one helping me and she should go away. When she said, “Make me,” that was all I could take. I fell apart sobbing. I did say a very bad 4 letter word when I stomped off in tears. As I walked away, they continued laughing hysterically. Several of them said, “Have a nice day!” I didn’t in any way deserve the treatment I received. I then made phone calls to customer service. Joe at the 9000 number was at least kind, and Dan on my second call was kind and also helpful. He said he would send an email outlining my experience to the “higher ups.” I asked him to send me a copy of his email, which didn’t happen, but I get it. I’m more than willing to admit I may have misunderstood the instructions, or made a mistake but when I went to find help, I was met with hostility. Six girls downstairs. They seemed to take joy in my confusion. I’m not used to being ridiculed in public and that’s exactly what happened. Once I was in tears, it went downhill from there. I told my daughter in Charlotte what happened, and she found a flight later that evening on American Airlines. Initially I was a hot mess because I got my feelings hurt. Now I’m just really angry.

✅ Trip Verified | Booked flight for 12:17pm depart, at least 4 delays without even a notice. We saw the board and caught it. They even changed terminals and we had to go to the other side of the airport. After 5 1/2 hours, we are now boarding the flight at 5:45pm. We now have to pay an extra day in parking, an extra day in pet sitting fees for two dogs and I am actually visiting in Denver too which means I lost a vacation day. My friend confronted the front desk and she was very dismissive with no apology. We are now hungry and tired and out over $100 more dollars due to their incompetence. I’m sure when I call them tomorrow, there will be a heavy delay with getting someone actually on the line. I highly recommend taking a different airline. This one gets negative 10 stars.

✅ Trip Verified | The staff is terrible and the pilot was awful. People actually got up and left the flight due to how they were treating people. There was a repair needed to the baggage compartment area under the plane. This caused the bags all to be moved to the rear of the plan. Doing this caused a tail heavy response and peoples seats had to be moved around. I have my 7yr old son with me and we were in the 3rd row in the upgraded seats. We were forced to move back to the 20th row and told “move your seat or get off the plane, I don’t care what you do but you’re getting out of that seat” by the pilot. When asked about a refund for the upgrade cost I was told it’s not their problem and get up. I will never fly this airline again.

Not Verified | Our flight was canceled at 10pm at night after we were meant to leave at 8pm. They wouldn’t refund us our tickets, so we could take a different airline. They set us up with a hotel for the night 3 hours after our flight was canceled, so 1am is when we finally left the airport. They took the customers who were screaming, throwing a fit first. Wouldn’t go in order of those who asked for a hotel first. And wouldn’t take the guests waiting patiently. I had to pay for a 45 minute uber ride. The airline said they’d pay for the Uber. I called customer service multiple times later and they refused to pay for the Uber ride. Absolute trash service. Never will fly them again. You’ve been warned, go with a quality airline.

Not Verified | 90% of their flights are delayed by an 1+. In my most recent flight the pilot took 4 hours to arrive and by the time he arrived the flight attendant personnel had decided to go home because “the pilot took so long”. The airline pushed the time four times and it was 10:30 pm and we were still at the gate waiting to board our 6:19 flight. Do not do business with them.

✅ Trip Verified | I’m writing this review as we sit here waiting to get out of the gate. Maintenance issues and then no word. No announcement at least to tell us what is going on. Horrible airline. Never will fly again, isn’t worth the hassle.

Not Verified | My suitcase was 12lbs over and was charged $75. What a rip off. Then at the gate an elderly couple had need charged a $100, after looking at the carry-on, it would have easily fit under the sit. Do yourself a favor, do not use Frontier.

Not Verified | After this trip I'll spend the ~$30 on a United ticket and still end up saving more than flying with Frontier. They have extra fees buried everywhere - even down to a $3 cup of water and more pitches for their sponsored credit card signups than the US has dead Kennedys, but they can't seem to have a gate ready when they land. Instead of trying to trick the passenger into thinking they worked harder to transport them faster, I'd personally prefer an accurately quoted ETA. I'd also prefer to not be stirred back awake, midway through a red-eye flight at 11pm, to the sudden activation of every light in the cabin just so I can hear a scripted pitch about how Frontier's Visa Card is so much different than literally any given Visa Card, as if it's not another piece of plastic with the same dimensions as the others. We all get it, Frontier: you're keeping your ticket prices down by charging for everything else. So why is every measurably better airline coming in cheaper after the bills have been tallied? Make it make sense!

Not Verified | We, 2 couples, bought tickets from Boston to Miami several months in advance. The day of the initial flight, after check in completed without problem 24 hours prior, our segment Boston- Miami was canceled without notice. At the airport there were no frontier personnel to provide assistance nor answers. We realized at that moment we had email stating the fight was canceled and were offered the option of buying tickets on any other airline and be refunded up to $400. Frontier agent on phone instructed us of doing same. Now after almost 3 months of sending proof of tickets, purchase and credit card charges Frontier refuses to make good on promises and pay for the airfare cost on another airline. All we got was a "$30" voucher to have the opportunity to be ripped off again.