Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"12lbs over and was charged $75"

(United States)

Not Verified | My suitcase was 12lbs over and was charged $75. What a rip off. Then at the gate an elderly couple had need charged a $100, after looking at the carry-on, it would have easily fit under the sit. Do yourself a favor, do not use Frontier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They have extra fees buried everywhere"

(United States)

Not Verified | After this trip I'll spend the ~$30 on a United ticket and still end up saving more than flying with Frontier. They have extra fees buried everywhere - even down to a $3 cup of water and more pitches for their sponsored credit card signups than the US has dead Kennedys, but they can't seem to have a gate ready when they land. Instead of trying to trick the passenger into thinking they worked harder to transport them faster, I'd personally prefer an accurately quoted ETA. I'd also prefer to not be stirred back awake, midway through a red-eye flight at 11pm, to the sudden activation of every light in the cabin just so I can hear a scripted pitch about how Frontier's Visa Card is so much different than literally any given Visa Card, as if it's not another piece of plastic with the same dimensions as the others. We all get it, Frontier: you're keeping your ticket prices down by charging for everything else. So why is every measurably better airline coming in cheaper after the bills have been tallied? Make it make sense!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refuses to make good on promises"

(United States)

Not Verified | We, 2 couples, bought tickets from Boston to Miami several months in advance. The day of the initial flight, after check in completed without problem 24 hours prior, our segment Boston- Miami was canceled without notice. At the airport there were no frontier personnel to provide assistance nor answers. We realized at that moment we had email stating the fight was canceled and were offered the option of buying tickets on any other airline and be refunded up to $400. Frontier agent on phone instructed us of doing same. Now after almost 3 months of sending proof of tickets, purchase and credit card charges Frontier refuses to make good on promises and pay for the airfare cost on another airline. All we got was a "$30" voucher to have the opportunity to be ripped off again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Miami
Date FlownJuly 2021
Value For Money 12345
no
1/10

"Complete rip off"

(United States)

Trip Verified | Complete rip off. Feels more like buying a used car from a guy with gold chains. Low advertised price but their interpretation of bags and charge for carry-ons makes this one of the more expensive flights of my life. Why they feel they can charge 60 dollars for my bag to sit on my lap is beyond me. Employees are unhappy, delays inflight, no communication, just sit and wait and hope they get you home. Had a last minute trip for a funeral and booked return with Frontier despite that nagging feeling that you were about to get ripped off. I guess they do not disappoint there. I recall boarding reputable airlines and watching miserable Frontier customers with despair in their eyes due to delays. Here we now sit. Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Salt Lake City
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one minute late for check in"

(United States)

Not Verified | I got to the airport an hour before my flight with no bags to drop off. The self check-in machines were not working so i talked to the frontier service lady and she saw how I had no bags and checking in for me would only be a few seconds, but decided to put me in the very long line. When i finally get to the desk, the guy tells me I'm one minute late for check in even though it was over half an hour before my flight. This only happened a few hours ago and I still don’t know how I'm getting home.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Raleigh Durham
Date FlownAugust 2021
Ground Service 12345
Value For Money 12345
no
1/10

"don't get what you paid for"

(United States)

Not Verified | You don't get what you paid for! I have recently booked a return ticket from Chicago to Cozumel. It's a direct flight and the price was right - in fact almost twice lower than on major carriers. One week before the departure got a notice from Frontier that the return leg was canceled. They did offer to rebook it on another Frontier flight. The problem was that they fly that route only once a week on Saturdays so the next available flight was a week later. They won't book a ticket on any other airline according to their policies - had to rebook one way ticket on United myself, which had a long connection in Denver. A word of advice to other travelers: always have an escape plan! Periodically check the seat map on the flight you are interested in. If two weeks before the departure it shows less than 60% full - it is a canceled flight already even though it hasn't been announced yet. Then keep an eye on other flights you can use. Once the announcement comes out - usually by email - you have to act extremely fast to rebook another flight as you will be competing with potentially hundreds of other travelers from the canceled flight, and available inventories will shrink quickly. I saw a factor of three price hikes on the direct United flights from Cozumel to Chicago within fifteen minutes after the Frontier cancelation notice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Cozumel
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"so disrespected by an airline"

(United States)

Trip Verified | Never have I been so disrespected by an airline. I booked last minute with Frontier after having a Spirit Airlines flight cancel on me. Frontiers front desk agents and phone operators have been rude and un-helpful. My flights with Frontier also became delayed and cancelled, resulting in delays at the airport running over 24 hours! I was informed that I would be receiving a refund and/or flight vouchers for the trouble I went through. However, it appears frontier will no longer honor or follow through with any reconciliation originally promised. While the expense of the flight is only a couple hundred dollars and means nothing, I would expect to be treated better after being stranded at the airport for over 24 hours. Spirit at least apologized, refunded and provided flight vouchers as an apology for their cancelled flight. Frontier was a last minute booking, I now know to never fly Frontier again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Orlando
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | Horrible customer service and one of the most uncomfortable planes! Flight was canceled - but was not told that until 8 hours of waiting at the airport being first told that we had a plane just needed to wait for staff, which then turned into we have staff just no plane, which turned into a canceled flight. I rebooked for the next day to a completely different airport because the was the next best option for our group - I had originally looked into this option for our trip because it was a much cheaper ticket price, but they charged me the same amount as my original canceled booking ($300 difference if you are wondering). I had travel expenses to and from airport again and an unexpected overnight stay in a hotel (In Vegas so not super cheap here). Airline would not help me out for the difference in flight prices, nor travel expenses, nor the hotel expense. They offered me a $100 voucher to use in the next 90 days - are you kidding me? You want me to rebook and spend more money with you? That's just not right at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Madison
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"this was the best experience"

(United States)

Not Verified | I have to say this was the best experience. Your flight craft has the very difficult task of dealing with masks. We flew down on American (which I will never fly again because of their staff) and back on yours. American acted like they were the lynching squad and threatened to write up you and report you to the captain, which seemed like being scolded by my old high school teachers, and I even had my mask on but it wasn't according to their standards. Frontier however, made the situation very relatable, the staff basically treated the people with respect, addressed the mandate in an adult manner and even made us laugh a little. I went above and beyond to try to make sure I didn't make their job more difficult and for the first time ever bought snacks and drinks and gave the biggest tip I could. So your crew not only has people skills but we willfully spend money on the flight because they were likeable and relatable. Please treat them well and compensate them well, people will remember this and come back just because of them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Tampa
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the absolute worst service"

(United States)

Not Verified | This was the absolute worst service I have experienced in an airline. Not only were staff rude, the pacing that this company allows shows their lack of regard for their customers time. An example of that is the 1.5 hours it took from the time we landed to the moment baggage arrived at baggage claim. As a complaint was brought up to various employees (in a polite manner) they all argued with the customer (myself or others). Their lack of efficiency in their check in process caused one customer before me to miss their baggage check as she waited in line for 1.5 hours then missed the 45 minute bag check requirement. This airline is a disgrace and needs to invest in their customer service. I don't recommend to anyone traveling for business purposes as their lack of time management will affect your trip.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHenderson to El Paso
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no