Frontier Airlines

Not Verified | Frontier, shame on you. Sat in the boarding area for one delay after another. Different excuses for the delay from different Frontier reps. Then the flight was cancelled. All Frontier reps made no effort to help. Totally disappointed, will never book again.

✅ Trip Verified | Waited 45 mins to get off the plane then waited another hour to board the next one because of short staffing. This is worse than Spirit Airlines which is definitely an insult

✅ Trip Verified | The guy at the check in was extremely rude. Also, forced me to pay for 1 bookbag. The guy at the gate was arguing with several customers. All of the flights were delayed over 1 hour and a half.

✅ Trip Verified | The absolute worst experience I have ever had with an airline. My name was spelled wrong on my boarding pass and TSA decided to degrade me for not knowing how to spell my name as it was off by two letters. When I reached out to Frontier to help so I could get on my flight they told me they could not help me with the name change. Which meant I had to fight with the TSA to prove I was who I obviously was by two letters. I made the gate as the flight attendant was just about the close the door and as I yelled, wait, she told me to stand back and slammed the door in mine and my husbands face. The next day, she made a rude comment to us about making it on time. There is an apparent power dynamic with Frontier and they literally have no desire to help. Every person I reached out to gave me an attitude and literally no solutions were offered. It was horrible. Will never ever fly with them again.

✅ Trip Verified | A decade ago, Frontier Airlines was the best-kept secret in domestic travel, offering clean, roomy seats with friendly staff and service. Over the past few years, however, this company has sadly morphed into a weird clone of Spirit Air, cramming passengers into uncomfortable seats and nickel and diming for every possible option. None of the seats recline and there's no onboard WiFi or entertainment. After a long, cramped, uncomfortable trip from Dallas to Newark, I won't be flying this airline again unless I'm absolutely desperate.

Not Verified | This is by far the worst airline I have ever flown. You will have to pay for every piece of luggage and gouged for it. The flight was canceled from Cancun to Dallas and the customer agents said there was never a flight. What the Heck? There were 45 confirmed passages that had to find another flight. There was no refund and the customer service line was horrible. They do not care about customers or their flights. Please do not fly this airline, you will regret it!

Not Verified | Frontier Airlines draws you in with the illusion of cheap flights but beware if you have to make any changes or cancellations to you flight. After booking my thanksgiving flight, I found out I would get off earlier from work. The website would not allow me to change my flight, and when I called for help they charged an exorbitant fee to change it over the phone. When I went to cancel my flight they said it would be a 49$ cancelation fee, so I decided to take the loss and cancel. What they didn’t say was that it’s a $49 fee each way, so I had to pay $100 in cancelation fees for my 129$ flight. When I called to ask for help, they said there was nothing they could do and refused to help me get the flight back or refund me for the fee they didn’t tell me I would be charged, they said there was nothing they could do. Overall, this has been a terrible experience with a dishonest company and I will not use this company again and will make sure to tell everyone I know the same.

Not Verified | Worst airline ever used, will not use again. Plane had computer issues and couldn't be fixed, de boarded passengers told to go to ticket counter, of course very very crowded while standing in line for 2hours without any answers. A lady walks up and hands out a paper from the airline with options, not of refunding your $$ but offering you a voucher for future flights. Finally get up to counter, person says no flights to our destination until two days later so your option is to read paper and figure it out. So now we are stranded at the airport searching for flights, us and the rest of the hundreds of passengers stranded by Frontier. Hey Frontier way to treat your customers and than have the nerve to invite us back for more poor customer service shame on you.

Not Verified | My baby’s car seat was damaged by them and the customer service at the airport didn’t care. They did nothing. I wrote down my contact information for them to give to a manger and I never heard back. I contacted customer service online who has been less than helpful. They told me that they sent my in for to a manager and I’ve never heard back. This was months ago. I keep contacting and contacting and all I need is my car seat replaced!! Worst service I’ve ever received. I’m in shock and just so hurt.

✅ Trip Verified | At this point I will never use Frontier again. My first time was absolutely horrible and their way of making it right was by sending us a $25 voucher that has to be used within 90 days. The attendants and check in staff were unprofessional in speaking with customers and on multiple occasions they rolled their eyes at the customers on both my departing and arriving flights. I let it go because I wasn’t going to make a big deal on our much awaited for trip. Well, on our flight back, there were at least 4 flights leaving to different cities that morning that so many people had to rebook because the check in and bag drop lines were taking for ever. Rebooking wasn’t possible for 2-3 days! Missed work/shorted paychecks, extended child care, additional hotel fees and so on that we had to deal with and take on. I was finally able after multiple attempts to check in on my phone while waiting in line but it didn’t matter because practically all lines were at a stand still. Those that made it through the line were stuck at TSA and still had to rebook due to missing their flight. I will be calling to dispute the $25 voucher as at this point there is absolutely no way I will fly Frontier again so the voucher does me no good.