Frontier Airlines

✅ Trip Verified | Probably the worst experience I’ve ever had with an airplane. Flight did not leave on time, and then it took an hour and 20 mins to receive bags on an hour and 50 mins flight. Would never fly again.

Not Verified | Flight has been delayed 5 hours. Called 800 number and lady was difficult to understand and not helpful. They gave our friends on the same flight two vouchers. We got nothing! Not helpful, not reliable, not customer centric! I will never fly this airline again. How are they still on business!?

✅ Trip Verified | They are thieves. I bought my ticket at 3:00 pm on 11/2/2021 and canceled the next morning at 8:00 am . When I bought my ticket it says that I have 24 hours to canceled without penalty. I canceled on their web page and they are not giving me credit or refund on my ticket. They do not say anything when you are canceling the ticket, they send an email afterward telling you that they are keeping the money. I called couple times and they refused to give me credit or refund the money. If you do not want to have a bad moment do not buy ticket with them. Also they charge too much for carry on and seat selection. They have the worst customer service.

✅ Trip Verified | Our family took the night flight from DEN-TYS and its night flight we have long trip from LAS-DEN So we really need a good sleep. But 3 of the staff sitting behind us keep talking so loud. We ok if they keep their voice between them. But their voice was loud and we couldnt take a nap during flighting. This is the first time i had this bad experience. Frontier Airlines need to train their staff .

Not Verified | I took two round trip flights with them in the last two weeks. The first flight was delayed. Total delayed time of 7 hours and not because of bad weather or anything like that, we were not given an explanation and waited there until midnight for the connection flight to arrive at my final destination around 4am. It was horrible especially since my first departure flight was at 6am. As if that wasn’t already bad, during the 7 hours wait, they kept on changing our gate having us walk back and forth. I have never had a company change gates so much. Their gates are always changing, which shows a great lack of organization on their part. The following week, I took a flight with them again, they changed the gate for my connecting flight again, when I asked the lady she gives me the number of the new gate (which she made a mistake on). It was far on the opposite side. I ran to go there with my luggage for the lady at that gate to tell me that the other lady made a mistake and gave me the correct gate (which funnily enough was just 4 gates from where I initially was). There I go running again back to where I was on that opposite side. When I get there they tell me that they had already closed the door and I have to go to customer service for them to change my flight for the next one which is in the afternoon 6 hours away, making me miss my appointment that I had on my arrival at Washington DC. Now when I get to customer service, not only does the agent had a very bad attitude and were condescending, but he asked that I pay $80 for them to put me on that other flight. I called the main customer service line and they tell me that they should be able to waive the fees since it wasn’t my fault. I go back there and let them know about it but the person there insisted that I have to pay and even make it a point to let me know that it is the last spot left and instead of arguing I should make sure that I get it or I will be there in the airport until the next day. Because of the obligations that I had therefore couldn’t afford to get stuck there, I caved and paid. After giving them two chances of round trip flights, I can honestly say that I will never use this airline again.

Not Verified | The low fare of flight is very misleading at Frontier Airlines. If you choose a seat you will be charged, if you have a carry on bag you will be charged, you are shown more than once to buy insurance, forget about complimentary snacks or drink (no water) without a credit card charge. The unprofessional staff members are rude and work with bad attitudes. This is a budget airline but that doesn't mean they have the right to create a worse experience than it needs to be by not servicing a paying customer. Avoid this low class airline it is trash.

✅ Trip Verified | Visiting cousin in California, July 21,and taking along my new sector skateboard . Could not take on board, so paid the required 44.00 fee for sport baggage. When I arrived in LA, no skateboard, approached several Frontier employees, and they wouldn't: help me look for it or even suggest filing a claim. Exasperated 19 yr old-left airport, called airline missing baggage later- and, newbee took down info.Second call-found all info incorrect- ex. Address, Phone #. How did this happen? Went on line later to file pages of claim info. The hassle begins, 4 months of calling several times a week, emails back n forth. Pestering me on my vacation, 'ex,' we found it- will deliver to you- and it was a "surf board". Found, it shipped to your house; sorry mistake- not your skateboard'. Months of contacting them, and trying to end this nightmare of chaotic useless customer service. And, get my life back. Finally resolved, as of Mid October! Check mailed 6-8 weeks. Talk about customer inconvenience, dissatisfaction. Frontier is a no frills, unfriendly, uncaring airline. When baggage is lost- they hope you get lost in the paperwork, chaos and give up trying to find it or getting settlement (which by the way the loss has been depreciated) Not a win, win, but a lost, loss!

✅ Trip Verified | We paid $60 to select a seat which was 3F. I showed up for my flight and with zero explanation I was moved to 21E. When I brought this to the attention of the female gate agent she was damn near hostile towards me. No refund, no apology and she recommended I fly another carrier next time. Straight up blown away worst customer service I have ever experienced. This airline shouldn’t be allowed to receive federal funds. My tax dollars subsidized this awful company. I asked if this is customer service and she said “this is service”. I will never fly this airline again.

✅ Trip Verified | They talked down to us in front of our children and stopped the plane and threatened to kick us out for eating and drinking with no mask? They stopped the plane for 15 minutes to make empty threats about masks and took off anyway.

✅ Trip Verified | I have never had a worse experience, and I used to fly Spirit all the time so that’s saying something. I had to take this flight because it was the only one at that set time, the inflight flight attendant was very nice but when I tried to board I had paid the ridiculous carry on fee the lady at the gate would not let me board. Made me walk down the entire gate to “see the manager because she was not one” even though when I logged on you could clearly see that I had paid for carry on. She refused to help me and was so rude. Horrible way to end my vacation. My mood is awful because of it.