Frontier Airlines

✅ Trip Verified | My best word to describe Frontier Airlines is crooks, the dishonesty is apparent. I booked a flight from Cleveland to Las Vegas with a 1 hour layover in Phoenix. We departed Cleveland at am instead of the scheduled 8:45. We were given multiple reasons for the delay which included maintenance and fueling. Then we get to Phoenix and are told there's no flight to Las Vegas except Saturday. Which is a 19 hr flight that lays over in Denver. Then they recommended I get a refund and try Southwest or rent a vehicle. When I asked how fast was the refund I was told immediately depending on my bank. When I put in for the refund it says up to 7 days. So I'm in Phoenix instead of Las Vegas trying to figure out how I can still enjoy my vacation and make it home to Cleveland.

✅ Trip Verified | The flight was delayed by almost two hours less than an hour before boarding and no one in the airport knew, tons of confusion and chaos ensued. Zero help at the counter, zero information, and all of this was after they nickel and dimed us for absolutely everything. Never flying Frontier again.

Not Verified | We booked a flight on 9/1/23 to flight for our great granddaughter's birth for me, my wife, my daughter and grandson to be there for our granddaughter's delivery but the baby came out on September 1 and we cancelled the flight within 2 hrs of booking. Frontier did not refund our credit card charge instead charged "cancellation fees" and the customer service representative told us we have a $69.91 credit to our next flight. I rather eat the credit than to fly again with them! We are retired and living on our retirement income and this airline did not care.

Not Verified | I will never fly with frontier airlines again. A friend of mine told me to try them we booked our flight months ago and find out the day before that we have to pay an additional $140 round-trip to sit together this is done intentionally and it is considered a hidden fee. They have done nothing but Milk us with hidden fees. They charge you for carry-ons and everything, and not customer friendly.

✅ Trip Verified | Worst company. Charges for bag more than for ticket. Everything is uncomfortable. I'll never use this company. Staff so angry. Memories is left so bad After flight.

Not Verified | I had a 5:00am flight out of DFW, and never received a check in email. I contacted customer service and they told me the flight had been canceled and to contact the agency I booked thru. The next day I contacted frontier again because the agency said they needed proof that the flight was canceled. Frontier agent said they had no record of my cancelation and said they didn't have my email address to send the check in info. They were not helpful at all, and could not care less what I was saying. Please know that these flights are cheap for a reason, so please stay away. I will never fly thru them again.

✅ Trip Verified | Flew out of Laguardia, NY on 9/14/23 at 11 pm. Passengers crowded entry to plane even though only zone 1 called. No airline crew prevented other Zoned passengers from blocking entrance. Our plane arrived in Dallas at 1:14 am and the pilot kept telling us our gate was changed 4 times. We ended up being held up in the plane for an hour and a half. No apology, no refunds. We were so glad to get off of that airplane. We bought the stretch seats so we actually paid for what a bigger, more prioritized airline ticket would have cost. Never fly Frontier!

Not Verified | So far Frontier has been awesome. I travel light so that makes it easy. I've got a bag that I know is personal item size. And a carry on that maxes out the size in case I want to pay a little extra to bring more. I love it, super clean and courteous. I just wish they flew direct to LGA, Islip is like nowhere. It helps to be near a hub too.

Not Verified | I flew frontier today and my honest review is a 6/10. I’m giving it this rating because of the flight attendants and how you have to pay for everything as an “add on”. If you’re travelling with just the clothes on your back and no carry on then the price and comfort is just for you. Once you start adding carry on bags or checked bags, that’s where the dollar signs come into play because they will charge you for what ever they can. Seat wise, the seats were a smidge hard but the distance between seats/ leg room makes up for having a sore bum cheek after the flight. Unfortunately they do not provide service on the plane unless you pay for the food or pay for the drink. The flight attendants are completely awful, they come around maybe twice to check on you or collect garbage but out of the 2 and a half hour plane ride we had the flight attendants sat and stood at the front of the plane for about 2 hours and 20 minuets of the flight and talked to each other the entire time. Another thing that caught my attention is that the flight attendants are 1 row in front of me (seats were empty) yet they are making fun of the pilot saying “he must not know his math that good, his calculations aren’t correct”. If frontier had uniteds flight staff then they would be a 10/10 company. One last thing is they have no wifi and no TVs. You have to download either movies on your phone or sit there and count the clouds you pass by. All and all I’d rate this company a 6/10

Not Verified | Frontier had more convenient flight times for our needs, so my wife and I (both very experienced travelers) decided to fly with them, even though we are well aware of the upcharges for carry-ons or seats or a paper boarding pass or for talking with an agent, etc., etc. The outbound flight was satisfactory and arrived on time. The return flight was canceled without notice or recourse, leaving us stranded in Fargo, ND on a Sunday morning with no hope of a seat on another flight even on another airline for several days at least. There was no Frontier gate agent at the airport to handle stranded passengers, and no assistance could be had by phone or internet. Frontier did refund our return fare, but we had to spend $541 for a 24 hr car rental, then spend 14 hrs driving 900 miles in order to be back in Denver for work on Monday. Guaranteed that we will never consider Frontier in our future travel plans.