✅ Trip Verified
| San Francisco to Austin. Never fly Frontier out of San Francisco. I arrived for my flight today (Friday, January 17th) two hours early, and had issues starting with check-in. The self-check-in kiosk was old and out of date, so my credit card got stuck in the card reader, and when I finally dislodged it, the kiosk told me to "see agent." After waiting in line to check in at the terribly under-staffed counters, I went to security, only to find an excessively long TSA line. Since Frontier flies out the international terminal in SFO, you have to go through international security — in my case, this meant that I got in line at 8:20 am (an hour and 20 minutes before my flight), and was still standing in line at 9:25, when boarding closed. After finally making it through security, I ran to my gate, only to find that the flight had departed (in fact, it departed slightly early). The airport staff at the gate offered to put me on the next available flight to Austin — which happened to be on Sunday, two days from now. When I asked for a refund or voucher for a future flight, I was given a phone number. When I called the phone number, I spoke to a very friendly but utterly clueless employee who told me that it was beyond her power to give me a refund, and that I should talk instead to airport staff — which of course, I had already done. After going back and forth on this a few times, several things became evident that I would not get any sort of refund or compensation for the flight, despite the fact that the TSA delay was completely beyond my control, that the Frontier staff are desperately unhelpful that I should never fly Frontier out of San Francisco again.