✅ Trip Verified
| St Louis to Orlando. Excellent and friendly service both on the ground and in the air. Staff have always been polite and enthusiastic about attending to customers. Out of 10 flights with Frontier, only 2 flights have been delayed by a couple of hours. That means that 80% of the time, flights are on time. And I should definitely point out that the two times that the flights were delayed, I have gotten compensated. I had a 2 hour delay, and I got a $20 voucher. Then, I had a 3 hour delay, and I got a $50 voucher without even complaining to customer service! No other airline does that! The rates are incredibly affordable. Frontier's tickets have made my long distance relationship a lot closer than what it actually is. I just happen to be in one of the nonstop routes, which is why I get such affordable and convenient flights. The Den's Deal is Amazing! I paid $50 to become a member for a year, and within one year I have saved more than $100. This means that the Den's Deal was paid off. The customer service folks are extremely friendly as well. Whenever I call, I don't have to wait more than 5 minutes to be transferred to an agent, and their knowledge and expertise is exceptional. I absolutely love the emails with the promo codes that they send on a weekly basis, and I think their "kids fly for free" and "friends fly for free" programs are the best thing an airlines can do! The Frontier App for iPhone is extremely well-made, everything we need is in there, and we can even get boarding passes to our Apple Wallet. Also, the fact that the airplane liveries have animals on the tails and winglets is the most adorable thing an airline has ever done. My dad, my mom, and my boyfriend all agree with me that Frontier is an excellent airline. Overall, I am extremely satisfied, and I cannot emphasize how grateful I am with this airline! I wish people would appreciate this airline as much as I do because it definitely has the potential to beat its competitors (for select routes).