✅ Trip Verified
So I will never be flying with Frontier again. I don’t care if their tickets are cheaper but my experience was horrible. It began when I went to the self-service station to print our boarding passes. I had one bag that needed to be checked because it was just slightly too big and when I mean slightly, I’m talking like 1-2 inches. When I selected check baggage it was $45! We then asked one of the guys in a Frontier shirt if they do anything for military personnel, he said to get in line. So we do. We asked the guy behind the computer and he said they check one bag for active duty but do nothing for those that are retired. Mind you my brother served 8 years. So not even a 20% discount or anything? That’s just absolutely absurd. We paid the $45 fee and moved on. Our boarding time was 6:15pm, come 6:20 no one is getting in line and we are told by some fellow travellers that there will be a 45m delay because they need to change a tyre. 7pm comes around, no word over the intercom. 7:23pm hits and finally someone says they are still doing repairs and it will be another 30m. Well, they suck at estimating their repairs because we did not get in line to board until 8:57pm! This causes us to miss our flight from Denver back home to San Francisco and for me to have to call my boss and miss a day of work. We figured they would offer some sort of compensation for having us be delayed so long, even the pilot said normally it doesn’t take that long. As we approach the man who scans our boarding passes, the group in front of us asks and he says he’s not sure, but probably not. (They missed their shuttle that was going to take them somewhere in Denver.) We get into the cabin and we were told there is no WiFi, no electrical outlets, no free beverages (other than water), no free snacks, no movies, no games, no magazines, seats do not recline the trays are no bigger than a small tablet, and more. So we said to hell with it we will pay for food and alcohol because we are hungry and thirsty from waiting so long. The alcohol list was sad. The bourbon they had was disgusting, Breckenridge?, had to choke it down. The snack pack had a beef stick that was oily and gross, the cheddar cheese was this creamy texture similar to cream cheese, but it was salty and slimy, not as good, and half my crackers were broken. I took a bite of everything and gave up. 4 bourbons, 2 sodas and 2 snack packs was $30. You’re welcome. The plane is one of the loudest I have been in, thankful I brought ear plugs. It’s the 21st century Frontier, I can tell you, your guests expect more. Then to top this all off we go to customer service to see what our options were. We are told the next flight to SFO isn’t until 10:55pm tomorrow. They offer a hotel, however, we have to check out at 10am. We asked why they can’t put us in a hotel for two days they literally said, “we’re not gonna put you in a hotel for two days sorry.” We ask for a refund to purchase with a different airline. They said , “it won’t be a full refund.” So you’re telling me you guys fucked up and didn’t follow proper pmcs, so we had to suffer a delay and now further suffer? What kind of company is this?! All in all this was a horrendous experience. I’ll be paying an extra $100-$150 more on my flights to ensure I’m on a better airline next time. First time flyer with them and we won’t be returning customers, nor will any of my friends or family.