Frontier Airlines

Not Verified | This is my fourth time flying Frontier Airlines I have been delayed twice. The first time I was delayed Elp Paso to Las Vegas back in May and I got no compensation. It was delayed about 2 1/2 to 3 hours then I’m delayed today again for four hours and we get a $15 voucher which we can’t even use Unless we have money on a debit or credit card then you reimburse us which is not even right. There are people that have limited amount of money and they can’t buy anything.

✅ Trip Verified | Terrible service. They cancelled my flight two nights in a row, at the last minute. I made the trip out to the airport twice only for them to cancel both flights at the last minute.

Not Verified | Worst experience traveling I have ever experienced due to Frontier. They canceled the flight last minute while we were in the middle of the 2.5 hour drive to the airport. We got spots on the next flight out for 6 hours after our original flight. Then we had to wait in the airport for another 2 hours before we could even check our bag. When trying to check our bag, we were informed that the flight had been delayed another 13 hours. At that point, it was 3 pm, past our check-in time to our hotel, and we were being told that we wouldn't even fly out to Las Vegas until 6 am. 9 hours before we were scheduled to go home. We ended up canceling our trip all together and driving another 2.5 hours home. After all of this, the best they offered without asking for a refund was vouchers, as if I would ever fly with them again. They have cheap tickets, but they come with cheap customer service. I am still battling them for compensation for the time and money wasted trusting them with our travel plans. Not worth it. I rated them on cabin experience, but only because they were required fields. I never even got to TSA.

✅ Trip Verified | Flight was cancelled and no one communicated. Initially was told they had a gate change. We arrived at the new gate and it was for a different flight. Went back to speak with a Frontier representative and they insisted the gate changed. After some back and fourth they figured out the flight was cancelled and rescheduled for 12 hour later. No empathy or attempt to help. I regret ever flying with this airline. Lesson learned. I wish I would have read reviews before deciding to fly with them. No customer service or consideration for the passengers.

✅ Trip Verified | My best word to describe Frontier Airlines is crooks, the dishonesty is apparent. I booked a flight from Cleveland to Las Vegas with a 1 hour layover in Phoenix. We departed Cleveland at am instead of the scheduled 8:45. We were given multiple reasons for the delay which included maintenance and fueling. Then we get to Phoenix and are told there's no flight to Las Vegas except Saturday. Which is a 19 hr flight that lays over in Denver. Then they recommended I get a refund and try Southwest or rent a vehicle. When I asked how fast was the refund I was told immediately depending on my bank. When I put in for the refund it says up to 7 days. So I'm in Phoenix instead of Las Vegas trying to figure out how I can still enjoy my vacation and make it home to Cleveland.

✅ Trip Verified | The flight was delayed by almost two hours less than an hour before boarding and no one in the airport knew, tons of confusion and chaos ensued. Zero help at the counter, zero information, and all of this was after they nickel and dimed us for absolutely everything. Never flying Frontier again.

Not Verified | We booked a flight on 9/1/23 to flight for our great granddaughter's birth for me, my wife, my daughter and grandson to be there for our granddaughter's delivery but the baby came out on September 1 and we cancelled the flight within 2 hrs of booking. Frontier did not refund our credit card charge instead charged "cancellation fees" and the customer service representative told us we have a $69.91 credit to our next flight. I rather eat the credit than to fly again with them! We are retired and living on our retirement income and this airline did not care.

Not Verified | I will never fly with frontier airlines again. A friend of mine told me to try them we booked our flight months ago and find out the day before that we have to pay an additional $140 round-trip to sit together this is done intentionally and it is considered a hidden fee. They have done nothing but Milk us with hidden fees. They charge you for carry-ons and everything, and not customer friendly.

✅ Trip Verified | Worst company. Charges for bag more than for ticket. Everything is uncomfortable. I'll never use this company. Staff so angry. Memories is left so bad After flight.

Not Verified | I had a 5:00am flight out of DFW, and never received a check in email. I contacted customer service and they told me the flight had been canceled and to contact the agency I booked thru. The next day I contacted frontier again because the agency said they needed proof that the flight was canceled. Frontier agent said they had no record of my cancelation and said they didn't have my email address to send the check in info. They were not helpful at all, and could not care less what I was saying. Please know that these flights are cheap for a reason, so please stay away. I will never fly thru them again.