flydubai

I arrived with my travel partner 2.5 hours before our flydubai flight with roughly 50kg of baggage. I did not know that baggage allowance had to be purchased 4 hours before the flight since I had never flown the airline and I had purchase my ticket through Kayak, which didn't clearly state this information. The cost for our baggage since we didn't pre-purchase equated to about $500 USD. When I tried to have this reduced, the manager on site only said he would wave 10KG of cost or about $100 of the $500. I asked to speak with another manager and I went to another back office where I spoke to an operations manager who said he couldn't help me. When I came back to the check-in, the manager said he would no longer provide the 10kg allowance since it wasn't good enough for me originally. To attempt to reduce our luggage weight, the airline people told us to buy small bags from the gift shop and fill them with luggage to carry on rather than simply wave a portion of the fee since we didn't have carry-ons. We did so and almost missed our flight because at the security checkpoint they said we had too many items and had to pay to check one of the carry ons. I ended up paying $382 in luggage fees and $70 to purchase new bags and threw away one of our used suitcases all because the airline was unwilling to provide some grace on their policy and because the arrogant manager preferred to watch us sweat, panic, and almost miss our flight rather than just be a man of his original word and provide the 10kg of grace he originally offered. I can't begin to put into words the emotional distress this situation caused me and my travel partner and it even ruined the next 24 hours of my "vacation". This is absolutely no way to run a customer business.

Tried flydubai from Bahrain to Dubai after a long time. This time their online check in gave me the wrong seat. This has happened to me before with them. Once it does, nobody can sort it out until you go to the airport, which negates the whole point of having an online check in.

I will go out of my way not to use flydubai again. The leg room is very poor, and no free services. If you like to pay for drinks or food then this is your airline. No free on board entertainment. They have duty free if you want. The flight attendants spent more time chatting among themselves and tending to their luggage then the passengers who pay their salaries. This is a cheap no frills airline!

My first time with flydubai on 20 Sept will be my last. The tickets are cheap at the start, then flydubai charge you for carry on bags, seat assignment, and in flight entertainment etc. On my flight back from Dubai to Kuwait I had no bags to check in, my flight was due to leave within 45 mins and the check in staff for 30 mins tried to explain to me that I had to purchase another ticket because I was 15 min late. Needless to say I purchased the ticket, and informed them that I was not happy with the service I was provided. My only conclusion is that since flights are not full they make up excuses to make passengers buy additional tickets.

Flew HBE-DXB return. Outbound, in July was during Ramadan, typically a low season for FZ out of Alexandria. Check-in agents at HBE not particularly efficient or polite, but given the low loads (I think this flight must have had like 30 passengers onboard) this was not an issue. The flight itself was uneventful, as most everyone went to sleep and abstained from eating/drinking. Did not see cabin crew perform a drink run, nor was in-flight entertainment started. Flight comfortable as I got to stretch out. Return flight was busier, but with plenty of empty seats. Cabin crew friendly and attentive, and were selling drinks and sandwiches/snacks. FlyDubai operates 3-4 daily roundtrips on the route, so plenty of flights to choose from. Once you're done adding extras (bags, extra legroom seats) ticket price goes up a bit, but you definitely get what you pay for. FZ is my only choice on this route, and much more preferable to Egyptair's own nonstop.

My family and I (2 adults, 1 child) had purchased my tickets to DXB-SAL-DXB and at the same time, had paid additional so that I could select my seats. On entering the flight, we noticed that someone was already seated on our pre-purchased seats, which was 8D, 8E and 8F. We contacted the stewardess and told her of the issue. She asked us to temporarily sit on one of the vacant seats while she gets things sorted out. My wife and child were seated on empty seats while I was standing waiting for the issue to be resolved as passengers entered and took our seats. Finally, the stewardess came and told us that we could be seated at seats 30A, 30B and 30C. Furthermore, people who were assigned to those seats were moved to the front of the flight at random seats. This ended up being a problem for them as they had to wait till most of the passengers had disembarked from the flight so that they could move to the back of the plane to collect their luggage from the overhead cabins, where it was initially stored. I understand under normal circumstances whereby the seats were randomly assigned to us. However, these were paid seats and instead of seating the people who had taken our seats to their respective seats, we were pushed all the way to the back of the flight. This is unacceptable and I do not see any reason why an organization of this repute would agree to such a policy. Secondly, there was no explanation or request on the stewardesses part - she just told us those were the seats she had allocated for us. The flight itself was satisfactory. Seats were a little tight, and the touch screen display facing my seat was not working.

I traveled from Dubai to Chennai round-trip. On time departure and arrival. Very nice and new aircraft's with good interior and pleasant to fly. Service was good and I will travel with them again.

I was scheduled to fly from Kathmandu to Colombo via Dubai, when my flight was suddenly cancelled by FlyDubai due to the earthquake in Nepal (the earthquake was 2 weeks prior.) Flydubai made minimal effort to contact me, and offered only a voucher, no refund despite being the ones who cancelled the flight. I was stranded in Kathmandu, and flydubai did not provide me any goodwill whatsoever. My fiance had a hellish time trying to speak with the customer agents on my behalf, and they do not have a toll free number so the cost to do so was on our dime. I can't believe that any company would strand someone in a natural disaster and make such little effort. I'd rather pay a bit extra than ever fly with them again.

FZ250 Tabriz to Dubai last min booked on this flight plane arrived TBZ 15-20 mins earlier and boarded pax as early as their staff could. Probably due to ATC our flight closed door earlier than schedule but still managed to take off just in time at 0410. Total pax onboard was about 40-50s on this brand new 737-800 very nice interior with mood lighting dimmed as blue ceiling light and when approaching it dim as amber. I love this very much. Check in was fast didn't pay for any seat allocation but the check in staff gave me 8A the 3rd row from the front in the economy section. Business class was totally empty on this flight. Probably due to late night departure and this is a new launched service for Fly Dubai. Overall it was a pleasant flight as I could occupy all 3 seats during the flight.

We flew between Tehran and Dubai together with my spouse and our 8 month infant. The plane was a Boeing 727-800 with very tight spaces between the seats uncomfortable to hold the baby. I asked for the first row of economy class seats 5A to F but the check in lady in Dubai surprisingly asked for some 150 AED extra charge for each seat which we denied. Furthermore the heat dissipation of the LCD monitors even when they were off was awful the air conditioner couldn't handle it. The last not the least was the baggage allowance for each passenger which is regularly 20 kg and we had to pay about 50$ to buy an extra 20 kg to cover our requirement. Although some airlines like FlyDubai put limitations on their services to provide more economical tickets I guess with using bus to take the passengers to the plane or eliminating catering FlyDubai couldn't deduct the price in the competition market to give appealing offers. Considering the above points I will try not to employ their services again particularly when the baby is involved.