flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 451 reviews
3/10
No Skytrax Rating
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1/10

"epitome of a low cost carrier"

(Kyrgyzstan)

Verified Review | Bishkek to Bahrain via Dubai. The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier from Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing a missing baggage report, I am advised that Fly Dubai does not provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really. Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget - ticket prices was similar to that of full service airline, Turkish Airlines, but flydubai presented the shortest time (or so I thought) between point to point. Maybe flydubai CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Thank you to my hotel guest services, Golden Tulip Bahrain has picked up the ball where it was dropped by Fly Dubai.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFRU to BA via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"very happy with the flight"

(United Kingdom)

Verified Review | Colombo to Dubai. I was very happy with the flight. Everything had to be - from entertainment to food and drinks. On a 5hr night flight the food and beverage cart only came out once. The crew seem friendly and was active in the cabin with the call bells. The aircraft was clean and everything seemed to work well.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCMB to DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just another reason not to flyDubai"

(Qatar)

Verified Review | Dubai to Doha. Don't bother paying for a "free to change" ticket for twice the normal price. When I presented at the ticket office in Dubai airport I was advised the fare change cost on a free to change ticket was 420 Durham, more than twice the cost of the discounted fare and about the same price as the "free to change" fare I first paid. After some negotiations a 200 Durham fare was paid - making a total fee of around 600. Confused? Don't be - just another reason not to flyDubai and another scam. Add it to buying a legroom seat and not getting it either.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDXB to DOH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst ever flight experience"

(United Arab Emirates)

Verified Review | The worst ever flight experience. It is a budget airline, but its not cheap either. My return flight from Doha to Dubai was scheduled to depart at 18.05. First they announced that there is a 30 minutes delay, this was after standing the boarding queue for 20 mins. Until 18.45, there was no announcement or nothing from them. They started boarding again by 18.50, and send some people in the flight. They stopped the boarding once more and said no more people will be taken inside the flight. They gave weird reasons saying the air pressure in the flight is too high, so they will not take anymore people. And asked the rest of us to take the flight which departs at 20.20. So there was a 2.15 hours delay in the airport. The worst is yet to come as the AC was not working in the flight they made us sit after 2.15 hours of delay. Flight was supposed to take off at 20.20 and it took off at 20.45.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to DXB
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"was delayed for a long time"

(Qatar)

Verified Review | Doha to Dubai. FlyDubai was very easy to book via a responsive and stable web site. Flight choices were vast for the route and the fare cheap - amazingly cheap. But sadly you get what you pay for. My travel was for work. The flight was delayed for a long time with no explanation offered. If time is important or reliability for a connection forget FlyDubai.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to DXB
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"didn't show any courtesy"

(Saudi Arabia)

Verified Review | I was on the business class by flydubai FZ442 on 7th August flying from Cochin to Dubai. They didn't supply any food and beverages during the flight (although it is mentioned on the ticket). Cabin service was very bad. The flight is delayed for 1.5 hours and when I travel Dubai to Dammam my baggage is missed and I complained at the help desk. Flydubai didn't show any courtesy to call me regarding the baggage. The next day I chased with the Airport and got the luggage back. Very poor service.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCOK to DMM via DXB
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"wanted my seat I paid for"

(United Arab Emirates)

Verified Review | Dubai to Amman. I paid for a seat with legroom plus flight insurance since I kept hearing bad reviews about the airline. Boarding the plane I realized that a family is occupying my reserved seat and the host tried to solve the issue which seemed to be a reservation conflict caused by flydubai. This happened with another passenger who is supposed to sit beside me. Anyway the family seemed like they refused to move and I asked the host to find a similar seat with legroom. He came back to say thay he found one and I didn't mind. Few minutes later he came back to apologize that it's not possible, at this moment I was so annoyed and told him politely that this is not acceptable. Anyway they tried there best to find a convenient seat without hope. The flight was late 30 min because of this mistake as they couldn't find a solution. The business class was half empty but they refused to give a seat there although this could have solved the problem. The passengers got mad and the captain was shouting on the crew to solve the issue. The worse part was when the passengers inquired about the reason of delay and the staff marked that I am causing the delay! So now it's my mistake. I had no idea the flight was delayed that long because of me. Once I heard that from the host I asked one of the passengers who was arguing with the host if I am the cause of the delay and replied "this is what the staff claim". If I am the reason i will have to take any seat rather that causing delay to everyone. They said no sir the seat is available and the seat was cleared a while ago but didn't know what were they waiting for. The crew were professional and kind and offered me free service and dinner. But I refused this kindness I wanted my seat I paid for that's it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to AMM
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they will start to look for it"

(Czech Republic)

Prague to Muscat return via Dubai with flydubai. All 4 flights delayed. They lost my stroller. I was assured that the stroller will be sent to my hotel. Nothing happened. The stroller was on the Airport 4 hours after my arrival, but after 6 days flydubai wrote me, that they will start to look for it. I had to go to the airport on my own. I asked for any compensation, but without any answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePRG to MCT via DXB
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"seats comfortable, legroom good"

(Kuwait)

Kuwait to Dubai and this was my first time flying with flydubai. The seats were comfortable. Legroom were good for a short flight. Food is not provided but you can purchase inflight but I bought it from the airport. Cabin crew were ok. Inflight entertainment was good but most of the movies weren't free, you have to buy them. Flight was on-time and I liked the mood lights - I recommend.
AircraftB737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKWI to DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were very friendly"

(Bulgaria)

Verified Review | I flew flydubai economy class on my way back to Sofia from Dubai. It was very nice. The seat was very comfortable and crew were very friendly. The food was excellent. One thing I don't like about the airline is that it flies from Terminal 2 in Dubai and that you have to buy extra food on board.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to SOF
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes