flydubai

Riyadh to Mineralnye Vody via Dubai. I had the misfortune of having to fly with this airline since its the only one that went to the destination I required from Dubai. On both legs of the journey, the seats were extremely uncomfortable - plastic with a thin layer of fabric at an awkward angle. Having to pay extra fees for basic feature such as seat allocation, food or in-flight entertainment adds insult to injury. The flydubai terminal in Dubai is hideous - most phone charger sockets don't work and the atmosphere is miserable - not what one would expect from a world-class airport in a modern country. To make the experience even worse, my baggage did not arrive at my final destination in Russia despite being assured it would be transferred (since we used FlyDubai for both legs of the journey, this should not have been an issue). They told me I need to wait 4 days for the next flight to come and we need to collect it from the airport because they have no agreement for which to deliver it - which is a 3 hour drive through icy dangerous conditions. And our warm clothing is in those suitcases! If you can avoid them, do so.

Dubai to Colombo return. The seats are small compared to other economy cabin seats. No recline and leg room. Both flights delayed. Terminal 2 lacks basic facilities and below average. - Limited overpriced snacks and meals onboard for purchase. -IFE kept freezing. (paid additional) I will never fly them again.

flydubai is a terrible airline. Shabby Boeing 737 from DXB to AMM, no service and staff rude. The lines in Terminal 2 in Dubai are appalling and take forever, some 15 counters, only 5 working during rush hours. I chose them not for the price but I wanted to try something fresh - huge mistake, flight delayed by an hour and still no apologies. I will never fly flydubai again.

Dubai to Delhi on flydubai, and a rude and mediocre service. They are not as cheap as other airlines on the region but still I decided to try them, a very poor decision, pay per everything as they are a low cost airline. Dubai Terminal 2 is dirty and lacks the basics. Before boarding there was one staff said my ticket is not genuine because I booked by third party (cleartrip) - I missed the option of baggage during ticket booking, but afterwards I tried to contact airline customer care and they put me on hold for 35 mins and still never responded. I tried to find out any solution for my baggage but no support from staff and I had to pay for baggage AED678 - my ticket price was less than this. On top on this, they offer IFE seat screens but they charge you to watch it! Seat seems very small as well. I was really disappointed by flydubai and will do my best to avoid them in the future.

Dubai to Beirut with flydubai. I was worried after reading several conflicting experiences about flydubai, however booked on them dues to the affordable price for the business seats and convenience of flight time, having flown this leg I was pleasantly surprised of the positive experience I had. Business class was almost identical to a major airline, from own counter to a lounge, separate boarding bus and very convenient seats. Plane was new, entertainment with latest movies releases, etc. Good blankets. Flight attendants not too caring but it was more than enough for a low cost, and better than low cost airlines attendants who usually try to push lottery tickets and duty free items all flights long. The Captain and first officer were very communicative and informed us several times on flight updates, turbulences etc. Flight was on time for takeoff and landing. All in all a very positive experience from a low cost.

Dubai to Doha, and Bahrain to Amman. Horrendous airline, a very rude and mediocre service. They are not as cheap as other airlines on the region but still I decided to try them, a very poor decision, flights often delayed, pay per everything as they are a "low cost" airline. The terminal used, Terminal 2 is dirty and lacks the basics. Ground staff don't know how to check visa requirements properly. Before boarding there was one staff aggressively checking documents. Onboard the cabin crew are indifferent and rush the service in order to be free to chat on the galley. I was really disappointed by flydubai and will do my best to avoid them in the future.

My flight was from Dubai to Juba, and 5 hrs 40 mins is far longer than I like to spend in a Boeing 737-800 on a low cost airline. However, my flydubai experience was entirely positive. Terminal 2 at Dubai is clean and functional, visual and audible information was quite clear. It does take rather a long time to transfer from the other DXB terminals, and I would recommend a minimum of 3 hours between flights. The aircraft cabin was clean, staff polite and a snack/meal was served for free outbound and return. Outbound and return flights departed and arrived on time, and my checked bag made it safely from and to the UK, despite Juba having a small provincial airport suddenly pitched into capital city status. Full marks on this occasion.

I arrived with my travel partner 2.5 hours before our flydubai flight with roughly 50kg of baggage. I did not know that baggage allowance had to be purchased 4 hours before the flight since I had never flown the airline and I had purchase my ticket through Kayak, which didn't clearly state this information. The cost for our baggage since we didn't pre-purchase equated to about $500 USD. When I tried to have this reduced, the manager on site only said he would wave 10KG of cost or about $100 of the $500. I asked to speak with another manager and I went to another back office where I spoke to an operations manager who said he couldn't help me. When I came back to the check-in, the manager said he would no longer provide the 10kg allowance since it wasn't good enough for me originally. To attempt to reduce our luggage weight, the airline people told us to buy small bags from the gift shop and fill them with luggage to carry on rather than simply wave a portion of the fee since we didn't have carry-ons. We did so and almost missed our flight because at the security checkpoint they said we had too many items and had to pay to check one of the carry ons. I ended up paying $382 in luggage fees and $70 to purchase new bags and threw away one of our used suitcases all because the airline was unwilling to provide some grace on their policy and because the arrogant manager preferred to watch us sweat, panic, and almost miss our flight rather than just be a man of his original word and provide the 10kg of grace he originally offered. I can't begin to put into words the emotional distress this situation caused me and my travel partner and it even ruined the next 24 hours of my "vacation". This is absolutely no way to run a customer business.

Tried flydubai from Bahrain to Dubai after a long time. This time their online check in gave me the wrong seat. This has happened to me before with them. Once it does, nobody can sort it out until you go to the airport, which negates the whole point of having an online check in.

I will go out of my way not to use flydubai again. The leg room is very poor, and no free services. If you like to pay for drinks or food then this is your airline. No free on board entertainment. They have duty free if you want. The flight attendants spent more time chatting among themselves and tending to their luggage then the passengers who pay their salaries. This is a cheap no frills airline!