flydubai

Have been using Flydubai for a year now on average 10 flights a month and in that time not one flight has departed on time and numerous flights cancelled. Everything about this airline falls short of recognised customer service levels nothing is geared towards customer needs - from the online portal check in to in flight service and punctuality.

Very poor service. Flew from Kathmandu to Dubai. Even a glass of water had to be purchased. Lost a connecting flight to New York due to it's delay. Officials at Dubai airport don't take any complaints of the Dubai based airlines. Stranded in the airport for 24 hours. Very poor service of Fly Dubai.

Flydubai is acceptable from Dubai to other destinations. I took flydubai every week for 4 months. During that time period flights are typically 30 minutes late. Ground staff and cabin crew are relatively friendly. It is inconvenient that they do not offer online check-in. But flydubai is absolutely horrible from Dammam to Dubai. The ground staff leave the check in counter one hour before the flight and there is absolutely no one to help you afterwards in the airport.

Flew DXB to MCT and back same day. One flight on old 737 with no video. The return had the new cabin with nice video. I was surprised how early they were calling for last call as arrived 1.5 hours early and was marked last call. Was very nervous but had plenty of time and both flights were on time and about 90% full. I bought the tickets one day before and it was still a great price. I was annoyed about paying for seat selection and glad I did not have any baggage. Beware to mark your baggage when you book as saw lots of people unhappy at check in having to pay extra. Overall fine for low cost carrier.

What to say? The earlier flight to Kabul was canceled due to sandstorms but we only knew after they call us all for boarding only 3 minutes later when in the queue we were told to sit back as there were delays. Only persons chasing the staff found out about the cancellation and then in order to leave the airport they took all 120 passports and disappeared for 4 hours while the visa was cancelled with no further information to passengers. The poor information along with the staff hiding behind a cop who was the one giving the answers yelling at us and almost arresting a couple passengers that were complaining (In Dubai foreigners don't have the right to protest or demonstrate) proved they take advantage of it in order to skip passenger's complaints. Once in the aircraft next day the plane turns into a bazaar. Everything is to pay for including inflight entertainment. You can pay to have something else than the news scroll such as some TV series and pay more to access the movies. The plane was clean the seats very unconfortable.

Doha to Amman via Dubai. Terrible experience from start to finish. Flights late on both legs. Harried and rude staff at Dubai airport. One has to pay for everything on board including water! Not as cheap as other low carriers and yet offer much less than most of them. Never again.

DXB-MCT. A rather disappointing experience as the flight ended up departing 5 hours behind schedule. There was no real reason given and no flydubai staff were available for information once inside the departure terminal. The flight itself was fine once it departed and the cabin crew were courteous. For the difference in fare I would consider flying with a standard airline which treat passengers better in the event of long delays.

BAH-DXB-BAH. Great value for money and not bad timing. BAH-DXB the seats were so bad I couldn't recline mine. No kind of display with any information or moving maps. DXB-BAH. This trip was much better better leg room PTVs for each passenger. I would fly it again but not on a journey of more than 2 hours.

DXB-KTM on 737NG. Both flights on time. Service on both outbound and inbound was fantastic. Moderate amount of seat space and legroom. Did not have any inflight entertainment onboard this journey seems like only selected aircrafts have them. FA's very attentive and friendly. No complaints with this new low cost carrier.

MUC-DXB last week. Flight was actually pretty good - decent aircraft good communications from the cockpit about waiting time to land at a congested DXB. The problem was the absolutely terrible attitude of the gate staff at Muscat airport. He turned up just a few minutes before departure time with most passengers standing there wondering what was going on. Far from explaining or apologizing he was simply rude to the passenger in front of me who enquired about the delay then snatched the boarding passing out of my hand without a word.