flydubai

✅ Trip Verified | Mumbai to Dubai. Good low-cost airline to fly with I had to change the dates of my flight so I called up the flydubai helpline. After providing the PNR, the representative was able to find the booking under my name and assist me. It took a few tries, but eventually, they changed the dates of my ticket for a nominal additional cost as I had purchased the Value Economy ticket Fast forward to the flight itself - it was good. The seats were roomy. Overall, it was far from the worst flight compared to some other low-cost airlines.

✅ Trip Verified | Dubai to Prague. I purchased a FlyDubai flex ticket as they are offering a refund option if you'd cancel the flight more then 24h in advance. On my way back i had to cancel the flight which i did within the time limit. First of all 30% of fee was retained, and the remaining amount of refunded to me in form of voucher which is only valid 6 months, cant' be transferred, can't be used on partner airline or can't be redeemed in miles. They advertise this flex ticket with these benefit in bold colored benefits and then write the limitions in small lost in the terms and conditions. The flight to go was late, the staff was unfriendly and they brought me a small vegetarian meal as that's all they had left (Meal meant to be included in the flex fare). I won't use them again.

Not Verified | Dubai to Muscat. Good customer service, information was clear. On board services was good. Lovely flight attendant with “at your service attitude”. It was a great journey for me. Looking forward for my next flight with flydubai.

Not Verified | Bahrain to Beirut via Dubai. That was the worst flight in my life. They delayed my flight from Bahrain to Dubai for 24 hours, I came back the next day they said there’s no booking under my name. I went to the office the manager said he cannot help. I called flydubai and spent more than 15 BD international calls. I had only 3 days leave from work and they ruined 2. They promised they will send an email for the next day booking but they did not. I went the third day and i was really lucky to travel after 2 days of wasting time and money on taxi and international calls. I sent a complaint but no reply. Never again with this company

✅ Trip Verified | Prague to Hyderabad via Dubai. Terrible website that doesn't confirm properly. Terrible contact that doesn't send you SMS (Check if they did). Terrible email that goes straight to spam. Terrible customer service that's unreachable and replies within 20 days. Terrible banking policy that deducts money multiple days later and in the middle of the night without customer consent. Terrible customer policy that refunds in non-transferable vouchers.

✅ Trip Verified | Dubai to Asghabat. The ground crew would not allow people with more than one bag at the gate and continue to make them wait for no reason. They would not accept passengers with plastic bags into the flight forcing them to buy carry on luggage from the duty free shop. Also at the end of the day they even allowed a large 30 inch luggage to fly on a seat - first time ever I’ve seen a luggage on a seat. I was refused to board cause I had a carry on and a laptop bag, but I guess at the end of the day they checked in everyone who had a ticket - after pushing them around for more than 75 minutes and making the flight late for 35 minutes.

✅ Trip Verified | Sarajevo to Dubai. Horrible experience. Unexplained delays. Landed in a different country! No apologies, no courtesy, no information. No explanation from anyone on delays. Never again.

✅ Trip Verified | Prague to Dubai. This is my second time on flydubai and I was disappointed with the service. Flight attendants were so confused and lost. Screens were not working, and there was not a main big screen where you can check the current location of where you are. Food was ok. It was a light meal as it should be and the seats were pretty wide, although they could have been much softer. I do not know what happened, but my flight in 2016 was much more enjoyable.

✅ Trip Verified | Bucharest to Dubai. This airline has seemingly nothing to do with Emirates (that they proudly advertise) other than the check-in and gate. The aircraft is uncomfortable, no entertainment (no screen) or if they do needs payment. No water, no snacks - feels really cheap, like squeezing pennies anywhere they can - they don't get to go to the terminal, you are hauled to the aircraft with a bus. The staff was nice though, no complains about that.

✅ Trip Verified | Dubai to Sofia. Was upgraded to Business class because plane was full. Seat was nice and roomy, footrest did extend but it did not raise up, so not a leg-rest. You get automatic access to all the movies and in-flight entertainment, along with a pretty good pair of noise-cancelling headphones. Seat back went back quite far without interfering with person behind. Wifi I think is also included (didn't use it). The food was not much better than economy, but served nicely, and you got a lot of juice and water if you wanted it. Small bottle of water was also in the armrest when we arrived. There were pillows and a fleece blanket provided. Service was very good up front - nice flight attendants. Only minus is that, because the front door is open to let passengers in, business class gets extremely hot sitting on the tarmac in summer conditions at Dubai airport - bring a fan to cool yourself before take off. For a budget airline, I was pleasantly surprised at the good quality of the business class flight, but not sure if I'd actually pay for it.