flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 418 reviews
3/10
No Skytrax Rating
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2/10

"Stay away from this airline"

(India)

Not Verified | Mumbai to Moscow via Dubai. They lost our baby stroller at the very beginning of a 15 days trip, then returned it to us around the 8th or 9th day with 2 wheels of 4 missing. All efforts to put sense into them failed and eventually we were handed USD50 for a USD100 stroller that was now useless and nothing for our plight of not being able to use a stroller for 15 days. Stay away from this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Moscow via Dubai
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline"

(India)

Trip Verified | Bahrain to Mumbai via Dubai. Flydubai is the worst airline company. Their staff is rude, flights are late and they cheat their passengers for excess baggage purchase by charging 2.5 times more than their written policy.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBahrain to Mumbai via Dubai
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"my baggage are missing"

(Saudi Arabia)

Trip Verified | My wife was traveling from Abha to Faisalabad via Dubai. No one inform me that Sialkot airport is closed when I reached airport they told that my destination divert to Faisalabad. We have no option. My wife was traveling alone and she was landed about 300 km from her hometown at mid night. After that I heard a news that my baggage are missing. She complaint at the airport. There is no complaint mechanism and tracking for that to find the things. I am worried about that these things will be stolen/ missing. I sent them email, call at dubai and use every channel but till now I didnt find any information/ response from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbha to Faisalabad via Dubai
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"they charge for water"

(Oman)

Trip Verified | Dubai to Muscat. Short 40-min flight from Dubai to Muscat. Departure and arrival on time. Check-in swift. Departure from DXB Terminal 2 is a nuisance though since it is not connected to the metro and can only be reached from Terminal 3 by a 45-min (!) taxi ride during the traffic rush hour. Very narrow seating, but it is a budget airline after all. Still I find it outrageous that they charge for water in the evening after a Ramadan day with temperatures reaching the lower 40s (C) outside.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Muscat
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"avoid it as long as you can"

(Finland)

Not Verified | Helsinki to Kathmandu via Dubai. If you want to experience what is ultimate cheap experience on Airline, fly Fly Dubai! The aircraft's seating configuration are very narrow, tight and extremely low leg room. They don't even have the pouch on the seat to hold things, as such to make room big enough for passengers. Cramped seats Inflight entertainment never worked on any of the aircraft. Food is as basic and as little as possible in a paper box. Airport in Dubai for Transit (Terminal T2), it took 2 transfers and 45 min bus ride within the airport to reach the terminal. Fly Dubai even makes you take the very cheap and no facility Dubai's Airport terminal/section. Overall, only fly if no option and for a very short flight. Otherwise, avoid it as long as you can!
AircraftBoeing 737 - 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Kathmandu via Dubai
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with this airline again"

(United Arab Emirates)

Trip Verified | Dubai to Bucharest. Worst aviation experience I have ever had. Almost two hours delay, staff is not able to provide information. Airplane entertainment does not work. I will for sure never fly with this airline again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Bucharest
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst ever experience"

(Finland)

Trip Verified | Helsinki to Kabul via Dubai. It was the worst ever experience with flydubai. I paid 830 euros for ticket. When I was flying back to Finland from Kabul they didn't serve any meal when the flight duration was around 3 hours, I was fine with that but after 6hr and 45 mints of layover in Dubai airport they even did not serve any food on flight. My flight from Dubai to Helsinki was for more than 6hrs - they were charging for food and snacks. Everyone had to pay for food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Kabul via Dubai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"now it is terrible"

(Romania)

Not Verified | Bucharest to Dubai. I booked a fully flexible ticket on Flydubai that comes with checked in baggage but needed to change my flight on the return to come back a day later. I did this online and it said everything was fine and I could change for free so I did it. Then I arrive at the airport and the check in person tells me I didn't book baggage so I showed her my original ticket that said I booked fully flexible with baggage. Then she told me that when you change your booking it becomes the cheapest booking and you lose all your perks like baggage. How is it then fully flexible? I had to pay $120 for my checked bag because of this. That is not flexible. Terrible service. Used to be a good airline but now it is terrible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Dubai
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"last flight ever with flydubai"

(Pakistan)

Trip Verified | Baku to Karachi via Dubai. Worst flight ever even more than worst. I had my flight at 28 march 7:00 pm, i reached Baku airport at 3, I asked the fly dubai counter any they told me that check In will start at 5:00pm, when I came their at 5:00 they told me your flight is canceled and your next flight will be at 3:30am. I was shocked because I had no where to till that. Some how I got my flight at 3:30 (remember that 3:30am should be the arrival time of Karachi as per ticket). This flight fuel got empty and we waited on the airplane for four hours and then at 11:30 am i reached Dubai where I got to know that my flight from Dubai to Karachi will be at 9:00 pm. I am now at the airport with my wife in complete shock. Iam tired af, as them to please accommodate us some where we can rest as we are traveling for more the. 20 hours and we have to wait another 12 hours, so what they did was sorry and said please have a meal, I mean how I am supposed to have a meal when I am asking for hotel. Really pathetic airline it is. First and of course the last flight ever with flydubai.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaku to Karachi via Dubai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff is non polite"

(Nepal)

Trip Verified | Dubai to Kathmandu. Ground staff is non polite of flydubai airlines. Boarding staff are totally nonsense not polite In Dubai airport terminal 3, I do not recommend to Use this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Kathmandu
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no