Flair Airlines

Not Verified | Vancouver to Calgary. I was expecting a negative experience after reading many poor reviews. My round trip experience, however, was great! I booked online and added the option for a checked bag, seat selection and priority boarding. I found it to be very reasonable with the cost of the seat. Approx $100 less per flight than other airlines. There were no surprise charges. Check in went smoothly, the crews were very pleasant and Captains were friendly, flights were on schedule and arrived on time. I think the only difference is the complimentary drink, and for saving $100 I can happily do without! I will definitely fly with Flair again in future.

Not Verified | Winnipeg to Calgary. Agree with other passengers - it's not worth the few dollars saved to fly with this airline. With one of the smallest fleets in Canada, there isn't any possibility to provide alternate aircraft in the event of a problem. The size of the airline also results in challenges with airport services ranging from check-in (don't expect to be able to find a Flairemployee anywhere if there is a problem), access to ground services (Flair has limited access to aircraft services like refuelling and deicing). When there is an issue (see below for an example), Flair provides nothing (not even a bottle of water). "We wish to inform you that Flair's flight F8133 from Winnipeg to Calgary on DEC 15, 2019 will be delayed due to aircraft fueling at Toronto Airport. Your updated departure time is now 21:15. Scheduled time of arrival changed from 2019-12-15 21:40 to 2019-12-15 22:25"

✅ Trip Verified | Easily the worst budget airline that I've flown. I understand that when you fly budget, you shouldn't expect any perks, but the very least you can hope for is that the airline takes off and lands on time. - Flight was supposed to take off from Vancouver at 3:30 pm (22nd November). Get a message that the flight is delayed by 3 hours. Ok I can deal with that. Get another message that the flight is delayed by 6 hours! After calling 20 times, they inform me that the flight is now delayed by 11 hours! (now taking off at 12:20 AM the next day!) End up reaching Toronto at 8:30 am on the 23rd Nov (11 hours behind schedule) I basically lost the entire night I had planned in Toronto. On top of that, they refuse to make up for it in any way. No snacks, no check in bag, no flight credit, no partial refund. Absolutely ridiculous. Look I get it, flights are delayed, it happens. But that's when you help out your passengers right? These guys definitely don't get repeat customers. Honestly, loosen the purse strings a bit and fly WestJet. Way better, more reliable and worth the extra 100 bucks! After reading the other horror stories about people losing their bags and stuff with Flair air, it just doesn't seem worth it.

Not Verified | Winnipeg to Toronto. Low cost, no frills airlines. I knew what to expect when I booked the flight and took the time to read and understand the baggage allowance and fees. The staff are professional and friendly and the crew aboard extremely pleasant. Key to flying Flair is know what you are getting for the cost, do your research ahead of time and you will not be surprised. I fly this airline on business between Winnipeg and Toronto twice a month and it is perfect for my needs.

Not Verified | Vancouver to Calgary. I guess hidden fees are how they make the money. I was booking through a 3rd party and there was an update on there from Flair. It said: in order for us to serve you better we now offer "free carry on and a personal bag". That was a whole lot of nonsense! Paid 50 dollars! For carry on. I gladly would have checked my bag had this information been on the website. The staff were taping temporary signs to the counter while preparing for boarding, which advised about the carry on fee. Staff need proper training! I will not be flying with them again, and will be discouraging people from flying with them.

✅ Trip Verified | Abbotsford to Calgary. It is a terrible experience choosing FlairAir. I would not recommend this to anyone as: Our baggage missing for 3 days - Delayed flight for 4 hours without any notification - Our baggage broken on the way back. And the compensation that I got is only $25 travel credit which need to be claimed thorough booking via a broken link.

✅ Trip Verified | Toronto to Vancouver. I decided to give Flair airlines a try and what a mistake that was. Our flight was supposed to leave at 7:05am friday November 23rd. The day before, I received a message stating the flight was delayed until noon. I arrived at the airport at 9:30am only to be told it was again being delayed until 3:00pm. Around 2pm came and we were again told it was going to be delayed until 6pm, and we were brought to the basement of the terminal to wait for a bus. This bus took us to an old terminal at Toronto with zero amenities. Luckily they had a bathroom because our flight was delayed AGAIN until 9pm. 14hours after our original departure time we finally left. There was very little communication by flair airlines to help calm the many frustrated travelers. I only had 2 days to spend in Vancouver and this horrible excuse for an airline destroyed my weekend. If you're thinking of booking a flight, do yourself a favor and spend the extra money to fly with a real airline that doesn't charge for every little thing. We ended up spending much more being stuck at the airport all day. There were many travellers that missed connecting flights, busses and even a funeral because this airline doesn't have any extra planes or agreements with other airlines to get stranded passengers where they need to go. I will say my return flight went without a hitch, but I wont be flying with them ever again.

✅ Trip Verified | Toronto to Edmonton. Worst experience ever when I was booking the flight they told me carry on bag is free. But on 24 November 2019 they charged me 50 dollars and staff on the boarding counter they don’t know how to talk. Specially the manager no cooperation with the customer. From now I would never travel by Flair airlines.

✅ Trip Verified | Toronto to Vancouver. Our flight was to depart at 7:05 am, we are currently in our 3rd gate, this time in the basement! We were told it was delayed until noon, then 3:30, now 6:00 pm. We have a funeral to attend and will more than likely miss it. There are passengers here from yesterday morning that still have not had any information passed along. You would think after 12 hours they would at least send a representative here to talk to the passengers! Zero customer service with this airline. Save yourself alot of aggravation and book with WestJet or Air Canada! When another airline has a problem with an aircraft they rent another airlines plane OR bring in another plane! They actually have us in the basement now!!

✅ Trip Verified | Edmonton to Toronto. I am frequent flyer both domestically and internationally. This is my first time to fly with Flair Airlines just trying to see how it is due to its cheap flight ticket. I was disgusted when they let you pay checked luggage for $45 and a carry on bag for $50. I was shocked with the huge hidden fees and charges. I am not happy with this airline. I will never fly with Flair Airlines again.