Flair Airlines

Not Verified | Worst airline I ever flew with. On our flight to Abbotsford it was a 5 hours delay and on our way back to Toronto the same again and we missed our next flight. Cannot recommend them at all. If you take a look in departures or arrivals every single flight of them is delayed. I’d rather pay a couple hundred bucks more and can rely on my flight than fly with that airline ever again.

✅ Trip Verified | You have to be prepared – make sure you pay for your bags ahead of time and remember that carryons aren’t free. As long as you do that you’ll have an enjoyable flight with friendly staff. I’ve been flying with Flair a few times a year for a few years now and I’ve never had any insane delays, rude customer service, or bad experiences. Just plan ahead, pay for your things, and you’ll have a great flight.

✅ Trip Verified | Horrible experience. They charged for everything. Even after I paid for the whole premium pkg they charged again. Do not fall for the cheap marketing, it will cost you an arm and a leg. Their customer service will not get back to you and you will be on hold waiting, with no response.

✅ Trip Verified | Abbotsford to Calgary flight delayed for 6.30 hours. Except a sorry in email, the airline didn't do anything for the customers waiting for the flight. Service is very poor and staff is non cooperative, an old couple was asking for a water bottle from staff but she said she is busy in other flight's boarding. Pay little extra and get a good flight otherwise you will lose more money then you think to save by traveling with flair.

Not Verified | Cheap price that's what it sounds like but you need to pay $135 for two bags so add $270 for your luggage for two way trip. The flight to Abbotsford was 2.5 hours late, the flight to Montreal was 5 hours late. So instead of 11pm the flight was supposed to take off at 4am. We have been waiting for 5 hours and suddenly missed to drop off our luggage which was finished 45 min before the flight. We were 7 minutes late. OK, our bad, we were tired because it was a middle of the night and missed it. Rescheduling costed us $125 and since the next day tickets were more expensive I needed to cover that as well. So another $225. And they don't even offer you a glass of water for a 5-hour flight. Nothing to say about something more than that. I agree I did wrong in some moments, however those delays and cheapest possible service is not what I expect to plan my vacation.

Not Verified | Edmonton to Abbotsford. I purchased tickets for my family of 5, the total cost was $800+ and we had to cancel. We were given $556 or so back as flight credit, I tried to redeem the credit but was unable to do so. I have called 3 times spending an average of 2 hours each call but no one to talk to. This is my first time buying a ticket but highly disappointed.

Not Verified | Before booking I didn't look at the reviews. After I booked my flight to Vancouver, I just wanted to see the reviews for the flight as the flights from Waterloo airport were pretty recent. I saw that a lot of people were negative and complaining about the flights and the airline. I do agree with some of the reviews but people need to remember that this is a low cost airline and there is a reason why these airlines are low cost. I could book with them at 1/4 of the cost of other airlines. Apart from the delays of like an hour for both going to Vancouver and coming back to Waterloo, there was absolutely no issues with the flight. The check in people are at both airports were super nice, the cabin crew were professional and helped everyone for extra comfort, we had a baby on lap and cabin crew without asking them came to us and provided us with an empty three-seat which I feel not possible with any other airline. The call center are definitely understaffed and its hard to get on call with them. But I would say to get from point A to point B Flair Airlines is a decent option. It would be unfair to give them so much negative reviews considering the pandemic and airlines being struggling. For those people who need extra comfort and luxury for travelling, pay up more like 2x or 3x for other airlines.

✅ Trip Verified | Worst company. Flight was delayed 3 hours to destination. Customer service was brutal, no communication and flight on the way home had one person working the check in. Missed our flight cause we waited 3 hours before being checked in.

Not Verified | They cancelled our flight because of weather conditions but what’s funny is Flair was the only flight cancelled that day every other flight leaving Kelowna was fine, They said it was weather conditions so they didn’t have to pay for hotels or anything else to accommodate their customers, The next available flight they offered us was it for another three days, so we had to work with another airline last minute and it it ended up costing us $2300 to get home. I will never fly with Flair again and I recommend you don’t either.

Not Verified | Do not make mistake of booking with this airline. I booked for first time with flair just because it was cheap. They didn’t even let me board on plane saying that I was late when I arrived at airport 3 hours prior to boarding. They keep on making me go to different desks until they figured am out of time to broad now. Then they asked me to pay again for my luggage when I already paid for 2 extra bags and said or I can leave my bags at airport and they are NOT responsible for any misplacement. When I refused to pay again for luggage they refused me to board on plane saying boarding time is over. I asked for refund as my ticket included travelflex they said sorry, no refund or rescheduling. I spent hours on phone to get in touch for 3 days to check my luggage was added to avoid any confusion at airport. She couldn’t even help me with what luggage I added saying she doesn’t have enough access to check.