Flair Airlines

Not Verified | Terrible service for outbound and inbound. We have to wait in line to checked in even though we checked online already. As in huge line ups. They booked so many passengers in one flight during this pandemic seasons so where is the social distancing there. When they saw my mother on a wheelchair and me carrying my baby, we would probably one of the passengers waiting in line and late boarding. We end up waiting for 3 hrs on the plane. And people still boarding and they blamed the security not their front desk staffs checking in people. And the first checked in baggage allowance is 23kg for $50+ if you go over 1-5kg you have to pay extra $100+ already. So cheap plane fare but they will over charge you with luggage/baggage. Not even a consideration just at least a little bit extra charge but it's $100+ extra. The 2nd check baggage is more cheaper than the 1-5kg extra. DO not fly with Flair. Flight attendants are not bad, friendly and nice but their policy are stupid and ridiculously terrible even some of their check-in staff were not friendly.

✅ Trip Verified | Pros: Very clean plane, flight prices are cheap, you are allowed to take on any pillow & blanket. Has the potential to improve but needs to improve drastically. Good for short flights only. Cons: App only works every now & then,ou can only take 1 small personal item on the plane that fits under the seat in front. ie... purse or laptop bag. (I used a fanny pack & small backpack). Carry on/checked bag costs $59 plus tax if booked each way through the app and if the app is working at that time. Carry on bag paid at the airport costs $79 each way. Checked bag at the airport costs $129 each way. If you are 6ft+ you will require a seat that has extra leg space. That costs $59 each way. If you want to select your own seat that costs anywhere from $11-59 each way if the app is working. Not recommended for kids under 12 or who are unable to hold there pee for the full duration of the flight. Only one bathroom in use and the wait is over 1hr plus once you get in the air. Seating space on the plane is tight and isle is extremely narrow. No social distancing at all. No food, drink not even water is offered on the plane. Be sure to grab something from Tim's. Customer Service is mediocre depending on who you get. Wait times to speak with someone on the phone are 2hrs plus to get through if the phone lines are opened. If the phones are closed you can email and it's possible when they respond they refer to you as someone else's name. If you have to cancel a flight they will only put the credit in that person's name that the ticket was booked for even if you paid for it. You have to pay for wifi on the plane.Upon landing one of the overhead compartments opened, thankfully nothing fell out and hit anyone in the head. Flight doesn't leave or land as scheduled ie..you will leave and arrive late. On the flight back which was supposed to be a direct flight from VAN to TO they decided to stop in Abbotsford to refuel? So we had to go up and down twice in one hr. Seats do not recline

Not Verified | I booked tickets for my wife and I to go to Edmonton but due to medical issues, had to cancel her ticket which messed up my reservation. But Flair’s response was impressive, politely correcting it and exceeding expectations with efficiency. Kudos for their skill & caring. I’ll fly Flair again and recommend them strongly.

✅ Trip Verified | This airline is a joke. I will never make the mistake of booking with them again, I should have trusted the reviews. They cancelled my flight hours before the departure for 'unscheduled maintenance'. My flight was at 11:30 am and I got the email at 8:15 am. There was no option to reschedule or book myself on another flight. Was on the hold for hours and no answer - had to hang up eventually. I travelled from Victoria to Vancouver to try and catch a Flair flight the same day as to avoid paying an arm and a leg to book a completely separate flight with another airline. The check in line at YVR was a nightmare, they were so slow and weren't even half done checking in people who were on a flight that was already boarding. I tried telling one of the representatives my situation and a lady rudely yelled at me and said they will get to me after they finish checking in everyone for the upcoming flights. I asked someone to check for me earlier if there was space on the 11 pm flight and she said there was a few spots. The lady who was helping me couldn't even help me directly, she had to phone a number and wait on hold for someone else to book me and after she hung up she realized that they booked me for a flight on the wrong day so she had to call back and wait on hold again and by the time she called back that flight was full. They are completely incompetent and have no idea what they are doing. While I was there I also heard the stories of multiple people who had their luggage lost for over two weeks by this airline.

✅ Trip Verified | I booked a return flight with Flair Airlines and this will be the last time I ever fly with this company. The only positive thing I have to say is that the staff was friendly but the fact that both of my flights were delayed over an hour simply because of poor planning and incompetence is unacceptable. The first flight was delayed to take off because one woman never boarded the plane, so Flair held up the entire plane to wait for one person who never even showed up. The captain said it was illegal to leave when the passenger count doesn’t match the manifest? They don’t make it in time for boarding you leave them behind, it’s an airline not a babysitting service. If you don’t want to spend at least twice as long on the plane as what your flight time is, do not book with this company. I’m currently writing this from the tarmac where we have been waiting for an hour now and the captain just said it should be another 20 or so minutes. As the cherry on top they do not care to enforce the mask rule on the flights and I saw over 10 people who just had them sitting on their chins and were not ticketed or even asked to keep them on. They don’t even put in the bare minimum effort. Extremely unhappy customer.

✅ Trip Verified | You get what you pay for. You want a snack or inflight entertainment, go someone else. If you want to get from point A to Point B without breaking your bank account then go with Flair. Bring your own form of entertainment, your own snacks and you are good to go. Everyone I encountered either at the ticket desk or flight attendants, they were all very nice and friendly. I traveled with two kids aged five, we had absolutely no issues, what so ever. I don't understand what everyone has been complaining about.

✅ Trip Verified | Horrible experience from beginning to end. We were flying with our baby and no one at the airport knew about baggage allowances for the baby. It took over an hour to check in. The plane was incredible uncomfortable even though it was the first time it ever flew. No tv, you can’t even recline the seats and there was barely any airflow. Both flights were delayed last minute and our return flight the plane was still dirty with garbage. First flight at checkin we asked if it was sold out because we would ask for a seat with our baby, we were told it was only upon boarding to see half of the plane empty. Our baggage on return flight was lost and it took their customer service email 2 weeks to respond to me. When I was contacted they said their courrier service wasn’t set up yet so I could wait on our baggage (which included our baby’s bed and car seat) or pick it up at the airport ourselves. When we are went to pick it up, turns out it had been there for a week and no one told us. Their customer service is actually non existent and therefore not worth the slight discount. Do not recommend.

✅ Trip Verified | This is the second time taking this airline and I won’t make that mistake again. Seconds time they delay flight this time 5 hours. They don’t communicate to each other and why the delays were taking place then ended up getting everyone to exit security, to stand in line at customer service for almost an hour and half the time no one even showed up to tell us what the plan was, the. When we finally go thru security the workers are getting upset at us because their section is going to close in 10 min like it’s out fault and we havnt been miss guided and have been delayed for passed 5 hours. They refused to offer accommodations if flight would have been canceled and no flight departures for another two days later if our flight didn’t take off. Carry-on baggage cost was excessively expensive 62$, limited liquid products allowed (must fit in a small ziplock they provide with no flexibility if you bring 1-2 products extra they will no allow you to board with them which I’ve never before delt with let alone have no warning of this procedure. No food, no drink, no charging port and no Wi-Fi on board. Overall experience Never flying not recommending anyone to fly flair. In fact I would recommend you do not. You’ve been warned.

Not Verified | First time I have flown with Flair Airlines and I must say the staff was courteous, helpful, polite and just overall amazing. Would definitely fly with them again.

✅ Trip Verified | Helpful with the flight crew equally so. Plane left on time, plenty of legroom. Return flight was delayed but we were notified and offered the option to change our return to the next available flight which was three days later - this we chose to do. There were issues contacting Flair by both e-mail and phone, which were somewhat worrying, and when we showed up at the airport to catch the rebooked flight there was no record of our change so we were charged for the trip back to Halifax. Once again all the flair employees were unfailingly polite, pleasant and extremely helpful. We had received a number of auto-replies to e-mails assuring us that Flair would honour requests and they were as good as their word. Once their communication problems were solved we received a full refund in quick time. We have travelled with several budget airlines before and Flair is among the best we have found. We congratulate them on the calibre of their staff and would recommend them for a short haul flight. Make sure you understand all the costs involved, comply with the baggage dimensions, check-in requirements etc when you book and your flights will be great value.