Flair Airlines

Not Verified | Calgary to Abbotsford. This flight was booked for my daughter. I asked for wheel chair assistance and had booked a seat which would provide extra room. She waited in line to check in over an hour and was then told she was too early she would have to come back. She asked for a wheel chair as she was unable to stand that long and was told they had none even though she could see them chained up against a wall. They would not unchain them or even attempt to assist her. When she boarded she was assigned a different row and seat. One that was not what I had paid for and it seemed there was no fee for this row or seat. I have attempted to call, email and chat with flair but to no avail. I wonder for the return of $37.50 it is worth my time sitting on a phone. Do not fly Flair.

✅ Trip Verified | Calgary to Victoria. Had an incident of double booking a flight, both approximately $400 with Flair, as a result of a slow loading website of theirs. I thought it would be no problem to cancel one and keep another, I spent days leading up to my flight on hold for about 8 hours of hold in total. I didn’t even speak to an operator once, tried everything they told me to do email, SMS, emergency email, wait on hold for HOURS. To no avail, it’s been almost 3 weeks since my initial attempts and I have yet to even speak to someone. Very upsetting and a waste of $400 doubt I’ll ever be flying with an airline that won’t even speak to customers about problems.

Not Verified | Do not fly Flair. 3.5 hour delay, no organization when boarding the plane. When they did start to board the plane, they paused to boarding to allow another flight to offload. Another 1 delay. Cart to get a drink took 45 minutes to make it down the aisle. Food options were terrible. With a flight delay of 3.5 hours, by the time we reached the flight, my son was hungry and there are no decent snacks. I chose this airline to save a few dollars and that was a big mistake. The App for inflight entertainment didn't work. We flew back on a different airline and the experience was much better!

Not Verified | Flair Airlines delayed this flight over 2.5 hours today. And when the flight finally was ready to take off they discovered it was overfueled. This meant we would need to fly an extra hour or so in air in order to burn off fuel. I booked this trip as a day trip last minute (due to some other cancellations). I had 2 meetings I would have been able to attend if flights were on time. After the first delay, I would have been late to the first meeting but still able to make it to the second. After discovering the fuel overage, I would have missed the second meeting. I would have flown to Vancouver only to sit at the airport for a few hours and come right back. I talked to several service people and they said a refund wouldn't be an issue. When it came time to speak to service agent on the phone, there was nothing they could do since the flight was only 2.5 hours delay. They didn't count being in the air an extra 1 or so a delay. I wanted a refund as I never even left the airport and didn't make it to any of my meetings. Customer service in person was nice but not helpful. Customer service online and on the phone were not helpful at all and couldn't look past what the their policies were. I think Flair truly needs to rethink how they handle their customer service training.

✅ Trip Verified | We just had the worst experience with Flair airlines. I tried to check in online June 23rd and online checking was not working. I contacted support (which took a long time to get through) and they told me to check in at the airport. We woke up to find that our flight was delayed from 7:55am to 9:30am. Luckily, we had not left yet so this was not an issue. We arrived at airport at 6:00am (3.5 hours before departure time) as we wanted to make sure we had plenty of time to check in and pass security. We went to wait in line which was already pretty big considering time and found out they were checking in another flight going to Florida before they would start checking in for New York. Asking around it seemed that everyone had issue checking in online. The line started moving very slowly at about 6:30am. We slowly made our way up to the counter and finally at counter after 9am. There were only 3 counters open for hundreds of people trying to check in. While at counter we also encountered delays saying we hadn’t paid for baggage for my daughter which we had. I was showing confirmation and the attendant still needed to call in. We had also paid for seat selection, and they were seating us separately. We told them seating was fine as we were getting close to departure time. They confirmed flight was again delayed to 9:50am and that more then half a flight was still behind us and still needed to be checked in. We quickly went through security and ran to Gate 8 which was on boarding pass as we heard they were doing last call for boarding which again we were very surprised about because of all the people behind us that had not checked in. When we got to Gate 8, they told us that it was wrong gate and we were directed by another airline to gate A18. When we got there, there were several other people there that also missed the flight and several others that ran in behind me. The staff at the gate was very unsympathetic and very unhelpful. The took our names to give refund. We explained that we needed to get to New York as we had non refundable hotel booked and we were not able to reschedule trip. They were very quick to leave us (group of at least 20). We went to Flair counter to find out what to do and where luggage was that was checked in. Again, manager and staff were not very helpful and actually very rude almost insinuating that we missed flight because we got there late. When we asked about our luggage, they directed us to go to baggage claim and that it should be out in 30-45 minutes. We waited. Nothing came. When we asked at Flair counter at baggage claim, the girl said she was not working and couldn’t help us and directed us back up to the Flair counter. When we went up the manager told us to keep waiting downstairs. When we asked her to confirm that luggage was at there, she mentioned that she did not have the right shoes to go check for us. We couldn’t rebook our new flight until we knew where our luggage was. Finally, after many hours (approx. 2:30pm), our luggage came out. At this point all flights out of Pearson were extremely expensive and few so we ended up finding a flight with Porter out of Billy Bishop airport. By speaking to many people that were in line after us in check in, they were all turned away before

✅ Trip Verified | The service agents were very untrained they told me that Flair did not allow any pets in cabin. It was a nightmare booking the flights on line but even worst trying to book my service dog in cabin. The website had no information about it rather nowhere I could find. The chat line only answered during the day and still told me to email [email protected] which I attempted to do three or four times only to get an automatic reply telling me to contact them through there chat line only. Again tried the chat line for them to again insist to email they only, I found a phone number finally only to get a recording to contact them through email or chat line only. When I arrived at the airport check in they did not know about dogs in cabin and did not recognize my service papers for my dog. Insisting also a copy is not acceptable only the original will do. Also after telling them the trouble I had getting my dog booked on my flight they found nothing. After 4 attempts with the chat line last week the chat line assured me all was booked and not to worry just go to airport they will allow it. That did not happen and since it was about 8:30 pm getting through to the chat line again was not happening. One agent at the airport told me I needed an email from the chat line and that was the only way to make it happen. Seems to me the supervisors of all these agents were out of touch with what is what.

Not Verified | Toronto to Winnipeg. On Jun 25, 2022, the line to get the boarding pass was of over 200 people and took us over 3 hours at Toronto airport. After that they delayed the flight F8311 for 2 more hours with the excuse they were loading the bags. Once in Winnipeg only 5 bags came on the flight, today is July 04 2022 and I haven’t receive my bag. Anytime I call Flair they hang up on me, only once they responded and said they will find my bag but Flair is not making responsible or paying for my bag. I have sent messages on the chat and still no response. Please NEVER use Flair, you will lose not only the whole day with the delays but also will loss your belongings.

✅ Trip Verified | We were an hour before flight to get boarding pass. Online tickets said that we have to be 45 minute before flight. Attendants were not there. Us and 8 people more were waiting for them. We talked with Information desk few times and they try to call them 3 times but no luck. After an hour attendant showed up and said the left an hour before flight.

Not Verified | Cancelled my flight via text at 630am for 1030 departure. Next available flight in 2 days. Had to grab a flight with a real airline. That went smooth. Will be seeking all manner of redress via passenger protection regs. Never again.

✅ Trip Verified | The airline cancelled my flight and was ridiculously unhelpful in providing options. First they suggested me waiting to get another flight 4 days later. And when I called to complain, there was zero initiative applied in trying to resolve the issue. Vague information about accommodations and telling me they can't guarantee me staying in one location if I chose to wait for their suggested flight. In addition to these, they also could not book me a connecting flight that would get me back to work faster because my original flight wasn't a connecting one. In summary, they cost me about 20% of my monthly pay, because I had to find a solution to the problem myself. The alternative was to take their option and probably be out of a job. I told them this by the way, and they were adamant that there was nothing they could do. Lesson learned. Albeit, a very expensive one. Never using them again. Will never recommend them. Not even to my enemies.