Flair Airlines

Not Verified | Really awful customer experience. I couldn't add baggage or choose a seat. Finally got through with someone who disconnected the chat prior to answering all of my questions and the payment option wasn't showing online. I finally got an updated cart value and she had added $348 in addons rather than the single seat and carry on. Called in to see if I could get it adjusted, he also hung up on me.

Not Verified | My luggage was lost for almost a month now. I’ve been contacting their customer service agent multiple of times through emails and calls but no responses. It’s very frustrating and disappointing. My medications, important papers and lots of my valuable items were there. Do not fly through this Airline, they don't care about their passenger’s belongings and no responses from them at all. I will never fly through Flair ever again, even if its free!

Not Verified | Will never fly with Flair again. Flying home from Charlottetown with my sister and 90 year old mother at 11 p.m., arrived at Airport 8 p.m. Monday, July 18th. Dropped keys off for rental car in drop box after arriving at airport 3 hours of flight. Go to Flair to check in. No representative at counter. Someone from other airline inform us flight from Flair was cancelled. Nothing showing on screen at airport. No e-maul or text flight was cancelled. Try calling Flair with no success. After 2 hours on phone informed flight left at 10:00 a.m. and next available flight is Friday, July 22nd at 10:30 a.m. Stranded at Airport with no car and no place to stay for night. Get car back at double the price. Don't get a place to stay until after 11:30 p.m. very stressful, while my 90 year old mother is sitting in a wheelchair for almost 4 hours.

✅ Trip Verified | The Flair website doesn't work as expected for at least 2 weeks (July 2022). Cannot complete the process to add a bag or to correct details or to do online check in. For that, I was forced to pay more during airport check-in, and it didn't interest them and there wasn't anyone to complain in front of because the employees during check in aren't Flair (they just hire them for this operation). Both flights had delays! First has delay of 3 hours, second had 4 hours. No compensations of course or any will to help in those cases. The airplanes are just like buses with wings.

Not Verified | Flight from Ottawa to Charlottetown at 13.20 on July 18. Received an email at 11 pm the night before to advise that the flight time has been changed to 07.20 in the morning. Since I was already in bed, I missed my flight. I call to customer agent to complaint about it, that it's not right to change it like that but he said I was entitled to any refund. Try to book me on an Air Canada flight the next day for 1,200$ for 2 one way. I said it was not acceptable and he hung up. Never, never again.

✅ Trip Verified | I know it’s cheap, but you end up paying for it by losing an entire day. Flight was scheduled for 8:05, and got changed to 6:20pm. Same thing happened to my husband, same times. If the flight is not full, they will delay it. This resulted in loosing an entire day with my husband, who I only see once every couple of months because he’s in the Navy. They don’t care about you as a customer. Just book with a different airline.

Not Verified | Apart from the flight being changed by three ours we also paid for our baggage online before we left - money taken from our account. Got to check in - no record of it on the computer. We had to pay again. The Desk clerk said this is happening all the time. Try and get a refund! We cant get any answer from any of the numbers emails - the person we spoke to said we don't do refunds and hung up - this really is Fraud. Never ever fly with these guys.

✅ Trip Verified | Never Fly Flair Airlines. It was such a disaster. First I arrived at airport two hours ahead at 8.30pm as my flight was supposed to be at 10.30 pm. In Edmonton, everything was closed for the night all restaurants etc, all shops were closed also. I went to counter to ask where to go, after they viewed my boarding pass, they told me Flair does not allow pets in cabin! Yea right, I when through heck the week prior booking my pet in cabin. finally after much trouble the chat people finally assured me i was good to go. First they told me it is only handled through email, I tried that three times only to get a response that it has to go through the chat line, i finally found a phone number only to get a recording saying to email or go to chat. After arguing with the third chat person, they finally told me all was booked. I got to desk at 8:30 only to hear they knew nothing about my pet in cabin and also told me flair does not have pet in cabin. even thou if you know where to look on their website which is very unclear, i found it. I spoke to supervisor and after 45 minutes finally got it settled. What a hassle. Now when i entered the gate area, everything was closed, I could not even buy bottled water. After going to the gate 12, by the way, I am semi disabled, walking was not good on my knees, and finding a cart was impossible. anyway i got to gate and asked them where to purchase water, but then said way back at gate 54, and also the flight was delayed one hour as well. I told them I could not do any more walking but all they said was, sorry, no offer of finding a cart or anything. I had no choice but to walk back to security to find a bar, fortunately they did have bottled water expensive $4.25 each small bottle. after walking back to gate as the first delayed hour there was another delay for an additional hour. So i asked the people at the gate for a dog area. My pet was thristy and needed to go. They said it was at the other end of the airport. Now what. My poor pet didn't know what to do. She ended up soiling her carrier. What could i do but go to washroom and wash everything I could. Then finally we boarded but at the same time as the other flair airline flight to Abbotsford. so disorganized. Once on board, the attendant was very kind but since she did not know edmonton airport she could not comment on any thing that was happening. After taking off, they annouced that no snacks or drinks will be offered tonight, I know the flight is only 1.5 hours but really? airport was closed, no pop machines either, flight delayed over two hours, and not refreshments were being offered? I feel sorry for any of the elderly people traveling and also people with children, since all liquids are emptied at security and no where to purchase even bottled water. Oh yeah sure, they had water fountains all around, but after this pan demic - Covid-19 no one wants to drink form those fountains nor even get water to drink from them. And I don't blame them. Now the only reason Flair Airlines is getting a 1 out of 10 below is only because I could not give a 0 out of 10. Otherwise this is what they would get.

Not Verified | This is the worst airline ever - both legs - to and from Winnipeg from Toronto were delayed 4 hours the first leg and now 2 plus hour return. They are an awful airline - cant even checkin online - their dumb system is "under update" - really 0 an update for the last 4 days. Stay away from this airline

Not Verified | I booked a flight for my brother and I to fly from Windsor to Halifax. Our flight was cancelled and I was given the option to receive a refund. I filled out the paperwork and received a message the next day that I was not eligible for a refund as I had rebooked. I did not rebook, I explicitly told them I wanted a refund, because the date that was offered was actually the day we were scheduled to return. If I were you, I wouldn't trust this airline. I am still fighting to try to get my refund.