Flair Airlines

Not Verified | I have used Flair on 4 previous occasions (Ottawa to Victoria return) and it was simple and efficient. The past trip from Ottawa to Halifax return was totally screwed up from check-in at Ottawa to disembarking on the return leg. At Ottawa check-in the 1A&1B seats I had paid the seating premium was not available. The excuse was "They changed the aircraft and the configuration". What difference the tail number would make when the plane is a Boeing 737-800 with 189 seats for every flight? No offer of a refund was forthcoming. The return trip was worse. There was a 2.5 hours delay because the entire boarding was screwed up. Even after paying an additional fee for luggage and seat premiums we still did not get the seats we paid for. At this point, it was futile to argue because Flair could totally refuse to board us. Flair generously offered a "free glass of inflight water" as compensation. All in all this economy flight cost me another $250.00 over the original fare when the flights were originally booked. I will not use Flair again. Being a senior who always needs a companion to fly with this means it is two seats lost for every trip.

Not Verified | My luggage was 100% damaged. Wheels disappeared, luggage broken and they accepted to reimburse me 170 cad as they wrote in the email. It has been 3 months, nothing paid. I emailed more than 20 times, called approximately 10 times. They first said 30 days, then to give them another 10 days, again extra 10 days. Now 3 months, nothing!

✅ Trip Verified | They delayed my flight without paying any compensation for hotel. Weather is sunny and clear but they keep delaying flight just to add more passengers in flight. Every time they delayed they add safety issue so people can't file compensation claims. Very unreliable and unpredictable Airline.

✅ Trip Verified | Flight attendants are good. However the staff at boarding/pre-boarding lack good customer service and not consistent with their rules when it comes to personal items. Zero stars for their staff at boarding.

✅ Trip Verified | Would give them 0-stars if that was possible. They would even split your family when planning seating to make you pay for seats that are on the same row. Massive delays, poor communication and basically lack of customer service as this cannot be reached for over 30 mins of waiting time. We flew from Calgary to Toronto and Flair claimed the 5h delay is due to the thunderstorm the previous night, though in reality they have gambled to save on personnel and when it panned out that the storm didn't pass as fast as they expected they didn't have a crew to staff the plane any more. Then they used the plane to fly another route so that the aircraft does not fly empty. Of course they told us about that about 2 hours before our 6 am flight. Many thanks!!

✅ Trip Verified | Such a bad airline I have ever seen. They have no respect and value to customer. Don’t fly with them. They even not taking care about your lost items. We are waiting for my lost item till now and no response from their baggage claim team. Also flights are always running in late. Very bad customer service and front desk as well.

✅ Trip Verified | Will never fly with this airline again. Flew YVR to YYC, me and my friend arrived with one backpack each, we were able to fit them into the sizing slots after rearranging. Gate staff saw us rearranging items and asked for our name to make a note to check the size of our luggage again even though another agent approved it the first time. Eventually I get called to the front before boarding to check my luggage again this is around the 3rd time having our personal item size checked. It fit into the slot again but gate staff were not happy with it. Boarding started and me and my friend scanned our boarding passes. Mind you we bought seats weeks in advanced to sit in the front of the plane. Once my boarding pass gets scanned I’m told that the seat that I payed for was sold to another customer and I will have to sit elsewhere. I asked if I could have a refund since it was expensive and I will not be getting the seat I payed for. The gate attendant was very rude through this whole process. Would not recommend this airline.

✅ Trip Verified | Took flight from Calgary to Ottawa with flair. Calgary no problem wasn’t charged for carry on bags at all. Ottawa was different VERY RUDE STAFF and was told needed to now pay for carry on Ottawa to Halifax. When I asked staff why they became very rude and said we just had to. Understandable if we had changed airplanes. Cheap flights, but nail you on baggage wherever they can with no explanation given. Will never fly with Flair again.

✅ Trip Verified | Disgusting behaviour from Flair during the state of emergency occurring in Kelowna right now. People have been evacuated from their homes and while airlines like WestJet and Air Canada have been extremely cautious and graceful about the situation by cancelling flights (with a lot of notice) for the safety of their passengers, Flair has continued to push flights to fill their pockets. My flight was originally supposed to be during the day in the no-fly period (9am-6pm) but has been pushed 6 hours just so they can avoid a cancellation for what will no doubt be an empty plane. At this point, they’ve offered half developed and convoluted support, but only if you’re lucky to get through to the customer support line or their rebooking site that constantly crashes. Will never be flying with them again.

✅ Trip Verified | Was okay for a budget carrier, wasn't expecting anything special. Do not pay extra for carry on bag as they don't seem to be checking or charging for them at the gate. Very cheap. No option to pick seat unless you pay and the seats didn't recline but for the price I paid I was happy.