Flair Airlines

✅ Trip Verified | I had an absolutely terrible experience with Flair Airlines that I simply cannot overlook. Let me break down the reasons why this airline is, in my opinion, the worst option out there: Appalling Customer Service: My encounter with Flair Airlines' customer service was nothing short of a nightmare. I reached out for assistance, and they rudely hung up on me. This level of disrespect and unprofessionalism is utterly unacceptable. Flight Cancellation Chaos: Imagine arriving at the airport, excited about your upcoming trip, only to find out that your flight has been canceled without any prior notice or explanation. Flair Airlines managed to do just that. Not only did they cancel my flight, but they also offered no help or alternative solutions. I was left stranded and forced to book with another airline, incurring additional expenses. Marooned in Montreal: The horror continued when I spent a gruelling 24 hours stranded at the Montreal airport with my girlfriend. We had no money, no support, and absolutely no assistance from Flair Airlines. It's an understatement to say that this was an absolutely nightmarish ordeal. Consistent Delays: My past experiences with Flair Airlines have been equally disastrous. Delay after delay has become a common theme with this airline. They seem incapable of adhering to any sort of schedule, leaving passengers frustrated and exhausted. In conclusion, I would strongly advise anyone considering Flair Airlines to think twice. This airline has demonstrated an alarming lack of professionalism, reliability, and customer care. Flair Airlines has left me scarred from my travel experiences, and I implore others to steer clear to avoid going through the same ordeal.

Not Verified | I booked a flight and the credit card was charged but the booking was not confirmed and now I am trying to get hold of someone and have been on hold for a half hour.

Not Verified | Flair Airlines damaged my hard case of expensive baggage on the flight. After 4 months of more than 50 back-and-forth emails and lots of required documents, they said they'd reimburse a maximum 170$ and now even after 2.5 months of the submitted requests, each time they say there was a glitch in our system and it'll take another 30 days for a new submission. Just be patient with us! Worst airline ever and someone should be accountable for such non-acceptable services and abuse the system for their own benefit.

Not Verified | Never flying Flair again. Was sent an email at 00.30 for our flight at 07.25. Was delayed twice until 17.15. That lost us a whole day in Vancouver. Was only given a $40 meal voucher for our troubles.

Not Verified | They delayed my flight without providing any compensation for the hotel. It's impossible to speak with a supervisor or manager. They delay flights just to add more passengers without any advance notification via text or email. Avoid if you don't want to experience added stress.

✅ Trip Verified | Flair Airlines is posing as an affordable option with a catch. What you will find is strict targeting of passengers who opted to not pay for checked or carry-on bags. You will find yourself being asked to jam your bag into the cubic sizing template, I stated I had breakable items but was still forced to make the attempt to prove what reasonable eyes could see, my bag fit. Skip forward to the gate and again these bag police stop us, again asking to fit bags into template, again shifting items, pointing out this poorly conceived business model to staff only agitated the head bag bouncer. Anyway, people travel with round bags, not boxes. Never again will I fly with Flair.

✅ Trip Verified | My luggage arrived broken. When I complained by phone, still at the Airport I was told to go to one of their counters. Well the problem was that I arrived at Terminal 4, and their counters were all the way at Terminal 1. After flying who wants to drag their luggage that far to file a complaint for luggage that you had to pay ($135) because even the carry on it's not included with your ticket price, although you have to take it with you. You also have to pay for drinks (water, coffee, tea) which other airlines serves for free. No entertainment during flight, and no pockets on the seat to hold your stuff. This airline is very expensive, it's all about money. I never heard about them before and I don't even know how I end up with them. I purchased my round ticket on Hotwire and I thought I was flying with Delta as I did on my way to Toronto. I've never had such a bad experience and on top of everything end up with broken luggage? I will not fly with this company again.

✅ Trip Verified | I've traveled extensively for years, approx 50 countries, many numerous times. Flair is easily the worst airline I have ever experienced. Flair Airlines takes the trophy for not only being the worst airline but the worst by far. They will abandon an entire packed airplane full of customers. Re-book and confirm booking, without your consent, 5 days later, 1,600 kms from departure location. Never arriving, stealing 18 hours of your time, no compensation, more than a month later waiting on a refund. "Penny wise, pound foolish". Never again. If I could give them 0/10 I unequivocally would. This company should be ashamed of their performance.

✅ Trip Verified | The staff at check in is so unfriendly and non cooperative. They made us wait for 2 hours and didn’t let us board without paying extra money. They just very rude.

Not Verified | I have used Flair on 4 previous occasions (Ottawa to Victoria return) and it was simple and efficient. The past trip from Ottawa to Halifax return was totally screwed up from check-in at Ottawa to disembarking on the return leg. At Ottawa check-in the 1A&1B seats I had paid the seating premium was not available. The excuse was "They changed the aircraft and the configuration". What difference the tail number would make when the plane is a Boeing 737-800 with 189 seats for every flight? No offer of a refund was forthcoming. The return trip was worse. There was a 2.5 hours delay because the entire boarding was screwed up. Even after paying an additional fee for luggage and seat premiums we still did not get the seats we paid for. At this point, it was futile to argue because Flair could totally refuse to board us. Flair generously offered a "free glass of inflight water" as compensation. All in all this economy flight cost me another $250.00 over the original fare when the flights were originally booked. I will not use Flair again. Being a senior who always needs a companion to fly with this means it is two seats lost for every trip.