Fiji Airways

My experiences with Air Pacific staff have been lacking in dignity professionalism and basic courtesy. I have seen an air-hostess roll her eyes and 'tch' at a young boy because he stopped her to ask for another drink. I walked to the galley to ask for a second drink. The female attendant picked up a glass that already had something in it and proceeded to put ice in it. I made a point of asking for a fresh glass. Her response was immediately sarcastic 'oh you don't want this one..okaaay' and when she handed me my 'fresh' glass remained with her back to me while continuing her conversation with her colleague. Shabbiness has become common behavior. On my flight outbound to Fiji FA sounded and behaved like it bored her to be there. I understand everyone has a bad day but this has been my experience often.

I travel to and from Melbourne to Nadi every 3 months in business. Part of my enjoyment of the upgrade is the business lounge before boarding. For about 1 year now the business lounge has downgraded! There used to be a wide variety of snacks as well as a good selection of wine and champagne. Now one can only expect toasted sandwiches no wine no champagne no nuts of course the spirits are still there but I always leave hungry- disappointing considering the extra money I paid. Once onboard I have to agree that most flight attendants are rude and make you feel as if you are bothering them. As the planes are usually small by the time the attendant gets to you often your meal choice has run out. The wine on offer is so cheap it should not even be offered in economy let alone Business Class. Also used to receive complimentary toiletry bags now they have also been stopped! I would like to know why when we are paying more and the prices are going up but the quality is continually going down.

Auckland-Nadi and Nadi-LA return. We encountered substantial delays through the entire process which seemed to be the result of poor organization. Onboard it was hit and miss if the personal screen actually worked and some of the seating did not recline - not comfortable for a 10 hour flight. At the back of the aircraft it was hotter than the ambient Fiji air temperature when we arrived midsummer. The food was a warm unrecognizable soft slop consistency. Crew - What crew? After greeting us on the plane and serving us the two "meals" they pulled a disappearing act and were never seen again. The crew demeanour was disinterested and rude towards passengers.

This was the worst experience of flying I have encountered. From start to finish the service was nothing short of appalling. Some of the problems were - not notified of a departure time change delayed in Nadi for 10 hrs with no information or assistance provided. No inflight entertainment that worked seats did not recline or had broken tray tables. Over hot cabin temperature causing many passengers to feel faint. Extremely poor service from cabin crew who did not attempt to provide any beverages or assistance. Dirty toilet facilities. Poor food quality which even for a budget airline was below standard.

Nadi through to LAX. Staff members were not interested in customer service nor did they smile at boarding passengers. After a relaxed safety briefing I attempted to use the inflight entertainment many of the televisions did not work. The aircraft was extremely cold and seating area was very cramped. Many passengers became quite alarmed when the air conditioning vents started leaking large amounts of water people had to move seats to avoid getting wet. Furthermore the meal was a cold hot dog bun with shredded chicken and grated carrot. Staff were arrogant unhelpful and seemed to be busy discussing issues in the corner.

Pacific Sun is the domestic subsidiary of Air Pacific. They have serious trouble keeping schedule. In the past 6 weeks friends visiting here in Fiji were delayed one day each trip from Nadi to Savusavu. They had to fly in and out of Labassa each trip a 90 minute drive from where they booked to arrive. My brother was held up for 2 days on the way back to Sydney and one day on the way here. As I write my mother in law is waiting for her flight in Nadi to Labassa she will arrive at 16.30 rather than 11.00 and again a 90 minute taxi ride from where she was suppose to end up. Pacific Sun’s excuses are numerous however it does seem to be factor of poor management and poor discipline. The lack of domestic competition gives them no reason to pick up their game. Fiji needs the domestic service desperately. Don't hold your breath it will probably get worse.

We flew LA to Sydney via Fiji and then Auckland via Fiji back to LA for four flights. The total time delay we experienced on these four flights was more than 8 hours ranging from 1/2 hour to more than 4 hours. The plane was kept uncomfortably cold during the more than 30 hours of flying. The worst part of our experience was that during the transfer of our luggage at the Fiji airport in a very heavy rain one of our suitcases got very wet.

Auckland-Nadi Jan 22. Arrived at Auckland airport to find flight delayed from 2pm until 3pm. An hour later the issue was fixed but we were told there was a more serious problem. At 7pm 4 hours on we were told that connecting passengers were being transferred to the LAX flight on Air NZ. Fiji passengers were delayed until 11pm as a plane was coming from Fiji. Air New Zealand ground staff were handling the issue and did a fantastic job giving out vouchers and helping passengers. We finally took off at midnight – thankful we had paid $300.00 for an upgrade to a very old and tired business class – with a tired crew who were doing an unexpected double shift. The flight was uneventful the food and service OK (but well below what you would expect for an international airline) and the crew clearly tired. Delays and very old and worn aircraft and I would be reluctant to use Air Pacific again in the future.

Sydney to Nadi return. Our outbound flight was delayed 3 hrs and the food was terrible. The inflight entertainment was a selection of movies and the system worked intermittently. According to resort staff Air Pacific have a shocking on time record. The trip home today was no different except it was on time. I did not eat my processed chicken and egg muffin for breakfast. Staff were OK but not like the happy friendly Fijians I met while on holiday.

Sydney to Nadi. There did not appear to be any air-conditioning. It was very very warm from the moment we entered the plane until we got off. The food was very substandard. Service levels have certainly dropped.