Fiji Airways

Not Verified | Better and more comfortable flatbed than other airlines and the cabin steward Jovesa Natadra gave the best service we have had ever. I was travelling with Mrs Ranjanben Patel.

✅ Trip Verified | Our flight attendant was very rude. The only rude Fijian we met on our entire vacation. We were told we could not disembark before business class even though other travelers were disembarking from economy. I was feeling unwell & she was very rude. I needed to use the rest room earlier in the flight & she was very rude about having to move her cart. Not friendly at all, you need to have a talk with her about her behavior.

✅ Trip Verified | The flight itself was pretty good, can't really complain about that. Unfortunately Fiji's Nadi airport is an absolute disgrace. It is one of the few remaining backwards airports that do not allow you to transit duty free alcohol for no explainable reason. I had my duty free alcohol (packaged, sealed and with receipt) confiscated because of their rules, but could then walk 3 meters past the security gate and into their own duty free section and buy alcohol there and take on the aircraft.

✅ Trip Verified | New aircraft, with narrow aisles. The seats are too tight, during mealtime, I could barely move my arms to eat food. My luggage was damaged, I complained at the airport straight away, they took photos, filled out the forms, etc. and after 1 month, the case is not solved yet. . They started serving the special requests, then took more than 2 hours to serve everyone. We had to hold our rubbish for over 2 hours until it was collected. We boarded at midnight, and the lights were turned off only over 3:30 am. People were so tired, that most of us slept before the food was served and before the lights were turned off. The crew seemed friendly, but it looks like they don’t have enough staff. It was my first experience with Fiji Airways, and it will be the last one. They have the worst customer service I’ve ever seen.

✅ Trip Verified | I boarded Qantas from Melbourne to Sydney and then Fiji Airways from Sydney to Nadi. My luggage did not arrive with me. I was promised the luggage will arrive the next morning but it only arrived at 12 midnight. Until today 20 July 2023, they have yet to email my baggage delay report. I am not able to claim my insurance for this. They do not reply to my multiple emails sent. What's worse is that my luggage is badly scratched.

Not Verified | Fiji Airways was ok. Service is not great and they run out of the meal options early in the servicing. They also seemed to dawdle them have to always rush at the end of the flight to feed everyone. Planes are a bit old so I guess if you’re paying full price it’s worth going elsewhere on this route.

Not Verified | On 10th May I had to fly home because I had broken my ankle quite badly in Fiji. Fiji Air were very accommodating . From when we entered the Airport Building in Nadi to when we landed in Sydney they were faultless. Both ground staff and cabin staff went above and beyond to help my husband and I. Nothing was too much effort. This is the 4th time we have flown with them and never had any problems whatsoever and this last experience was exceptional. Thank you Fiji Air.

Not Verified | Firstly I would like to give thanks to all the crew members for this flight. They were all amazing. Flight attendant Miss Lavinia took care us me my mum and my daughter for all our needs from food to refreshments. And overall excellent customer service. She gets 5 star from all of us. And the pilot 5 star for him. Mr. Singh smooth landing. We got him when we left LA and on our way back he was our pilot. The credit also goes to co- pilots too. Thank you for your service. Loved it. Secondly, I have traveled on Emirates Airline, United Airlines , American Airline, Alaskan airlines, but I have never seen a service like this before. The Fiji Airways aircraft was super super clean. The seats were super comfortable even for economy area super spaces to stretch you legs even for a tall person as tall as 6'4",. Food were great. Restrooms were clean. Clean is what I am talking about. Most air lines I have travel by the end of the flight the restroom is totally upside down super messy floors trash can filled sink water flooded. But not with Fiji Airways. Everything was well taken care of. Thank you Fiji Airways Flight FJ 5053 on March 29th, 2023 to all the crew.

✅ Trip Verified | The flight wasn't bad, but the airline lost my luggage and is unable to determine where my luggage is. The luggage search runs through an external company (Swissport) who also have no contact person. So nobody can say where my luggage is. The airline does not have a counter at New Zealand airports. The only way is to use an online form to indicate that you have lost your luggage. What's the point if I get from A to B, but my luggage just disappears like that and above all I'm helpless because I can't make contact.

✅ Trip Verified | This airline is really making us proud. I had the opportunity to fly with Fiji Airways in August to Kiribati and back and then this month to LAX and back and I could not be prouder of how this airline is coming out of the pandemic. I had wonderful sets of crew who had great personalities, interacted with passengers, and remembered frequent flyers. Unlike crew in the US who hide in the galley to gossip among themselves after service, the Fiji crew are on their feet, preparing carts for the next service, interacting with passengers in the galley, and making rounds with water. They had a mini snack bar set up in each section of the cabin, offered hot towels before breakfast and their meal quality is top notch. I mean who can complain about pancakes for breakfast! The airline is punching above its weight and it deserves to be recognised for it.