Fiji Airways

✅ Trip Verified | This is mainly regarding the level of customer disservice. After my 2 days worth of phone calls and initial lack of communication and then false information, I will never fly Fiji airways again. $1100 fare difference in price I needed to pay, when a preferable route I priced with flight centre was approximately the same price On checking the route that Fiji Airways re booked Brisbane-Nadi Nadi-LA LA-Calgary I was assured my luggage would be checked right through to Calgary. This is not the case and I will now need to collect luggage and recheck it in LA. One staff member was particularly unhelpful and deliberately misleading when i asked to speak to a supervisor to provide feedback she put me on hold 3 times and then hung up. I received an email saying my flight was confirmed and i was eligible to upgrade I called to confirm this and was told this was incorrect and no flight was booked and the price would be $2900. He found an alternatively flight the one listed above and said he would hold it until I called and paid. When I called to pay no such flight was recorded. I regularly travel both domestically and international and have never received such poor service.

Not Verified | Change dates of flights with no compensation offered. Change paid for seats with no compensation offered. Do not get our special meal. A $30 voucher offered to the food court with no gluten free. The seats are angle beds and are rubbish.

✅ Trip Verified | Returning from my honeymoon to Mexico, we flew via Qantas business on the way there and now our return trip is with Fiji Airways. We have just finished the first leg and I’m writing this while enjoying the Nadi business class lounge. The flight was amazing. I had my reservations because I’m aware Fiji airways doesn’t provide pyjamas and their menu and offerings are a little more restrictive than that of Qantas, but I felt compelled to write a review because of just how great Fiji Airways were. The cabin crew were the most attentive I have ever experienced and they memorize everyone’s names. Even when you’re not in your seat, walking to get a snack or to go to the bathroom they were calling me by name asking me how my flight is and if I want a snack. Comparatively, on my Qantas business class flight, the cabin crew don’t speak to you unless they have to. The seats were comfortable and felt nice and private. When I went to make my bed, crew ran to me to do it for me. The pillow is nice and full, they give you a mattress cover for your seat and a nice full doona as well as a blanket. They served Mumm on board as the champagne which is a personal fav so that gets extra marks. The food was not as good as Qantas. But it was not bad. I enjoyed the pumpkin and ginger soup a lot. Was probably the highlight of the meal. As my main I opted for the Fijian bbq chicken. The potato rostis were a little mealie, the chicken was flavorful although a little tough. The passionfruit mousse was alright but nothing to ring home about. The fruit plate had a nice selection of grapes, blackberries, raspberries, pineapple, rockmelon and honeydew. I also opted for the standard brekky which consisted of an omelette, tomato, a chicken sausage. I’m not a breakfast person but it was ok. Another comparison to Qantas - no barista style coffee on board. So I had to settle for an American style coffee which I’m not a big fan of. The entertainment system is really functional but needs a bigger selection of new movies. Wasn’t a whole lot on there that I was too keen to watch, but I made do. Overall, the flight was really comfortable and I would definitely fly and recommend Fiji Airways. The attentiveness and kindness of the crew really made the flight.

Not Verified | Nadi to Nausori. Fiji Airways flight was terrible. They boarded all passengers and for 15 minutes in summer heat, the air conditioning was not on and the excuse was "heavy tail wind" and can't take off. This could have become a serious health hazard for some passengers. Besides this, it took a while for an air host to provide water to all passengers. Fiji Airways is so bhikari that they can't give small bottles of Fiji water as they used to and now they are shamelessly giving apologies for reckless behaviour. One of the most expensive Airways in the world considering Nadi - Sydney and Nadi - Auckland flights.

✅ Trip Verified | Worst airline ever. We paid 200+ USD to get seats, we are on honeymoon and still didn’t got seats together. Staff was rude, in whole flight we just asked for diet coke and we didn’t even got that. Fiji is beautiful place but this airline sucks. No idea what they will do on way back. Couldn’t connect to internet at all not for texting even. They did not even gave us forms to fill for tourist. We went to line and then immigration kick us out to get your forms.

✅ Trip Verified | I would avoid flying Fiji by any means possible. A quick summary of all the things that I’ve had go wrong for me: 1. Paid extra for a flexible flight and canceled it the same day. They would not give me a full refund even though it was within 24 hours. I asked for the partial refund anyway and it took them over 60 business days (read 3 months) to get it to me despite them saying that was the absolute longest it would take. Had to send them emails/call them multiple times to check in on it after the last date. I booked my flight and my girlfriend’s flight separately a few months in advance. We get email confirmations to check in for both of them day of. When we show up they say her flight has been canceled. No warning was given or any explanation for why. They were completely unable to help me at the desk. In a panic I had to try to book another seat on the flight since and their website kept giving me errors. I finally found a third party site that had a ticket listed and booked a new flight for $500 more than I originally paid. Now I expect to have to wait 3 months again to try and get a refund for the flight that was “canceled”. Throughout this their customer service was completely unable to help. I will never fly Fiji again and I recommend you try and book through Qantas or another airline if available.

✅ Trip Verified |   Unexpectedly Good! I wasn’t really sure what to expect, and feared a tricky experience but in fact Fiji Airways were excellent. I paid for extra legroom on the first leg but even on the long routing from Nadi to Vancouver the standard economy seat had excellent legroom. I’ve been more cramped in Qatar economy than this, especially their recent seat config. So this was a real bonus. Crew were good and friendly. I guess the weaker points are the food which is pretty basic and entertainment. Both flights were ahead of schedule. I’d definitely fly with them again.

Not Verified | The alarm bells started when I was told the flight was fully booked and that I would need to put my hand luggage under the seat in front. After arguing with the check in person, I was told “Sorry, it’s company policy”. Upon boarding, people with huge suitcases as “hand luggage” took up all the storage space and I, with a medium sized back pack, was expected to sit for 13 hours with a bag between my legs. The journey was uncomfortable. The food on the plane was close to the worst I have ever had on any airline. I will never fly Fiji Airways again, no matter how cheap the flight.

✅ Trip Verified | What a horrible first impression of a country. Apparently Fiji Airways doesn't count a backpack as a "personal item" like every other airline on the face of the Earth, so be prepared to shell out $140 USD for the "privilege" of bring it on board. Their service is nothing special, and definitely doesn't make up for that outrageous charge. Will definitely never be flying them again. They just felt money hungry. Lots of other tropical islands you can visit and not get ripped off.

Not Verified | It was five and half hours flight. They served only one breakfast. After that, they didn't offer anything unless we asked for a snack or drinks. They should have offered another light meal two hours after breakfast. Otherwise, everything is perfect.