Fiji Airways

✅ Trip Verified | The ground service was exemplary, we had to change our flight due a family emergency involving hospital and surgery. The ground staff could not have been more helpful, we are here on holidays purely due to the staff at Sydney airport. On check in you get meals vouchers for airside dining as the use of the code share lounge is not available during these COVID times. Boarding was on time and very efficient, the allocated seat 17G was a great space for a mere 4 hour flight. On board the staff went over and above with service. It's always the little touches that bring the biggest smiles, a genuine greeting, and wonderful smile (it's there being the mask), and most of all the personnel thank you to every passenger in business. The food service was prompt and thoughtful. Having said that my partner's gluten free meal was inedible, that's why it's 4 stars. On arrival the procedure to get off was well handled. It was a truly great way to start a long awaited overseas holiday. Highly recommended great work Fiji Airways.

✅ Trip Verified | I was supposed to fly to Melbourne Through Fiji in December 2021, and bought the ticket on October 2021 from their website. After about weeks I was informed that my flight need to be changed and I need to have a "36 hour transit quarantine" as their rule has changed. I did not accept this change and requested for a refund and have been running after them to get my money back, have emailed few times, but it is just radio silence from there reservation, and local offices cant help.

✅ Trip Verified | I booked my fights in Dec 2019 for travel in Nov 2020. Flights were cancelled in Sep 2020. I filled out the Fiji online form for my refund of $4350. Initially I got a response that it would take 90+ days. I tried contacting again with the response that I was in the queue and it would be 120+ days. Contacted again, no response. Filled out the online form for status update, no response. Initiated dispute with credit card company and they could do nothing because of the amount of time that had passed. It has been over 300 days now.

✅ Trip Verified | We booked flight from Auckland, New Zealand to Nadi, Fiji with Fiji Airways for End of March 2020. When new restrictions came due to COVID-19 that only citizen of Fiji are allowed to enter, they have cancelled pur flight. I am writing with Fiji Airways till now for 14 months and still didn't get a refund. They want me to accept a voucher which I could use for the next flight but with validity till End of 2021. This is a joke, as it's still not allowed to enter to Fiji.

Not Verified | We were supposed to Fiji Air for our trip to Australia last year but it was cancelled due to Covid. We have been waiting for a refund for 9+ months now and are told we are in the queue for a refund. Lately customer service has just been ignoring our requests for an update.

✅ Trip Verified | Asked for a ticket refund in October, received an answer on Nov 4th saying that my refund was in the queue. Today it's Dec 18th and still no refund. I sent 3 email follow-ups and I never received a reply. I tried to file a customer support request from their website. I added the email screenshot and clicked Submit, I was taken to a screen that says I've been blocked. Is there even a refund queue? Will I ever receive any refund?

Not Verified | Due to covid my flight was cancelled - well they kept putting me on a flight for a month in the future - like I can change work plans to travel any time and all the while covid is happening. I had to call to cancel - they offered credit. No, I want a refund. They had to get approval to refund and against all odds, the lady called back to say a refund had been initiated. This is May 2020. 30 days later with no refund, I call and they say it is taking 60 days to refund (beyond me as Alaska Air refunded in 48 hours). In 60 days I call, said refunds taking 90 days as they have so many refunds. It can't be the mechanics of the refund because how hard is that? They must be broke? Today after over 100 days of waiting, I called. The lady says it is taking 90 days. I said it is well past 90 days. She says, I will work to get your refund within a week! I called my credit card company and expect resolution only because of my credit card company. Totally soured my hope to get to Fiji one day. I wonder if they will make it through covid? I won't ever be flying with them if I can help it.

✅ Trip Verified | We booked flights to Vanuatu in February 2020 and scheduled to leave in May, but COVID came and the flight was canceled. We followed ALL of the proper instructions, canceled our flights and were promised a refund. Fiji Airways has not reached out since that cancelation (I've had to initiate all inquiries, which may suggest they are hoping that customers forget about the money lost/awaiting refund. It is now 5+ months since the cancelation and we have yet to receive our promised refund. If it can be avoided, I will definitely choose not to fly with Fiji Airways if this is how it chooses to treat its customers.

✅ Trip Verified | Nadi to Auckland booked for 31 March. 2 of my flights got cancelled because of the corona virus situation. I explained to Fiji Airways that I cannot fly into and out Fiji anymore because borders are closed and in the future I cannot support the trip anymore but they don't want to refund tickets. They just gave me the amount in credits (the route I booked with them).

✅ Trip Verified | Sydney to Labasa via Nadi. I had connecting Flight to Labasa from Sydney, which meant I had to check out x2 and check in x3. Fiji Airways informed me that my luggage will be transferred and I can pick them up in Labasa when I landed. I had 23kg check-in and 7 kg carry-on. However, this did not happen as I was told that I had to check my luggage out each time and check them in making it impossible to buy some water or even go to the toilet at the airports considering I had to check in at 4:15 am. I was due to return on the 31st of March but due to COVID we had to change to earlier date flight which was then 22nd March. The airline demanded that we pay quite a bit extra to have the flight secured. Lucky for me that my husband checked my flight back time on line and saw that it was cancelled. We did not receive any email or phone call from Fiji Airways for cancelling our flight. When my husband rang customer service at Fiji Airlines he was told that my flight had been rebooked for same day but at 1030 am from Nadi to Sydney. How stupid can anyone be when my flight was from Labasa lending at Nadi at 1:30 pm and I had to catch a flight to Sydney at 1030 am with the same airline company. When my husband pointed that out then my flight was changed to Virgin at 1800hrs. Not only Fiji Airways caused all this problem and hassle but also booked me on a cheaper Virgin flight back to Sydney with horrible, salty and tasteless food with no bread and dessert (at least I could have eaten that) but also kept the difference of the price. I am ashamed to say that I was once proud of this airline where I am originally from.