Fiji Airways

LAX-NAN-BNE. I booked the ticket for a very good price at last minute and was not sure what to expect. Check in at LAX the toughest part - I am a professional musician and fly regularly with my instrument I was informed at the check-in desk that I would have to pay $50 USD for extra equipment and gate check the instrument as the flight was full and it wouldn't fit in the overheads on a 747-400. Check in clerk got the manager who advised me they would tag the instrument and if the flight crew deemed it too large than I would have to gate check it. This was great as I never have a problem with any flight crew and I know it fits in any over head locker it's smaller than most peoples carry on bags and very precious to me. LAX-NAN was fully booked and the overhead lockers were packed I did what I do every flight and presented myself at boarding at the front of the line secured my space in the overheads and took my seat we managed to fit everyone's carryon's from the row behind me my row and the row in front in the over head bin. The food was OK entertainment system was awful but I never use them. I did manage to catch a movie when I awoke 3 hours outside of Nadi they seemed to have got the system working by then. Seats were comfortable cabin crew friendly more so than Qantas. Nadi was unorganised with 3 departing transfer flights leaving at the same time roughly with one transfer desk with two staff for everyone. I think the entire 747 was transferring. There was also another security check point after the transfer desk which I thought was strange. NAN-BNE was great on time and no problems on a 737 had an entire row to myself on a 4 hr flight! I didn't bother with the entertainment again as I stretched out and slept the duration of the flight. Got all my luggage with no problems walked straight out onto the street and into the car. Cheap good Service excellent flight crew good friendly cabin crew on time and spacious. Against - charges for equipment despite it being my carry on. Food only OK Entertainment system poor. Management staff at LAX not the best and not that friendly. Will fly with them again if they are the cheapest.

Sydney to Nadi. Would say crew were friendly but need to smile a bit more as their slogan says "the worlds friendliest airline". I had flown Air Pacific several times mostly in economy class but have found some serious cost-cutting. The lunch served was shocking 1 packet of cheap crisp 1 packet of local savoury bhuja mix and a chicken roll on sweet bread which was disgusting. They still charge a high fare price but customer care is very poor.

Business Class SYD-NAN. Seats are very old although we found them quite comfortable for a short trip to Nadi. Service was excellent and food fantastic. Old IFE and very small screens. Great value for money and would fly them again.

Air Pacific economy SYD-NAN-HNL and LAX-NAN-SYD. SYD-NAN on 747 was reasonable. Hot lunch served with beverages. Seats reasonably comfortable. FAs quite pleasant. FAs asked passengers to return seats to upright position during mealtimes which I appreciated. NAN-HNL on 737 a small plane for an 8-hour flight. FAs wonderful with humour and a smile. Food was okay hot breakfast before arrival in HNL. LAX-NAN on 747. Check-in LAX was quick counters opened nearly 4 hours before flight time. Service superb meals a bit disappointing for an overnight flight. Transfer in NAN was chaotic and departure lounge at NAN is way too small. One set of toilets for 4 flights in departure lounge. NAN-SYD standard of service dropped markedly. Crew couldn't wait to get to SYD. Overall we found our Air Pacific experience on 4 flights to be positive.

AKL-NAN-AKL Economy class. World's friendliest airline? We didn't get one smile the whole trip! The one and only smile we actually got was from the Air New Zealand check in clerk in Auckland. B767 terribly old seat was lumpy and had a dip in it so was very hard to get comfortable. Food very poor and not enough. Crew unfriendly and seemed uninterested the whole flight. On the way up there were passengers standing in the cabin talking to each other across the seats drinking as if they were in a pub. Cabin crew did nothing about it. Way back was a surprisingly spacious B737-700. Same as flight up - food disappointing crew unfriendly. Although I am not a fan of Air NZ at all I will certainly pay the extra to fly them next time.

Melbourne to Nadi return My wife and I bought Qantas Business class flights and were given Air Pacific to fly on - had I known I would not have flown The seats were large and fairly comfortable but not up to Business Class standards nothing on the flight was up to standard and I have written a formal letter of Complaint to Qantas as their codeshare partner is well below the business class that I expected. I would only recommend this airline if Air Pacific changed their class to Premium Economy as Business Class is way off the mark in their case.

AKL-NAN September B737-700 clean. Cabin crew indifferent. Cabin Manager friendly and chatty. Excellent welcome on board. Meal was cold and was a hamburger bun with chicken and salad a small pack of potato chips and two biscuits. Vegetarian option available. Free wine available. IFE drop down screens and showing was a documentary. Overall a pleasant flight. Old 767-300 on the way home. Clean and tidy. Continental breakfast was muesli fresh fruit coconut cake tea or coffee and orange juice. Was very tasty. Staff okay. When offering water later on in flight cabin manager flew through the cabin with glasses and water so no opportunity to ask for drink at that time.

Booked a flight from Malololailai to Taveuni via Nadi for part of my honeymoon trip. We checked online the day before to ensure everything was on time and got confirmation that we were good to go. On the day of we headed over to Malololailai only to be told that Air Pacific / Pacific Sun are no longer flying from there. We then proceeded to get a boat and taxi to Nadi but still missed our connection flight from Nadi to Taveuni. Air Pacific told us that they notified us but they did not. We were stuck in Nadi until the next day for the next Taveuni flight. Air Pacific didn't even offer to put us in a hotel for the night. I'm speechless about the whole event. All I can say is if you have a choice choose another airline. Its not worth risking your vacation.

SYD-NAN return B744 Service. Overall an excellent experience. Crew gracious and attentive yet unobtrusive and kept drinks refreshed. The seats are showing their age but I find the old wide and padded cradle seats quite comfortable especially for short haul international flights. AV is poor - not AVOD and screens are so small. Meals were of an economy class standard but served with business class service. For the price - would do it again.

BNE-NAN-BNE Business Class. Flight departing BNE comfortable enough but dated Business Class seats and older plane. Food was excellent and customer service good outward and return. Good IFE with a portable movie player. It seems when things go well they go well but when things go wrong it seems disastrous!