Fiji Airways

✅ Trip Verified |   Unexpectedly Good! I wasn’t really sure what to expect, and feared a tricky experience but in fact Fiji Airways were excellent. I paid for extra legroom on the first leg but even on the long routing from Nadi to Vancouver the standard economy seat had excellent legroom. I’ve been more cramped in Qatar economy than this, especially their recent seat config. So this was a real bonus. Crew were good and friendly. I guess the weaker points are the food which is pretty basic and entertainment. Both flights were ahead of schedule. I’d definitely fly with them again.

Not Verified | The alarm bells started when I was told the flight was fully booked and that I would need to put my hand luggage under the seat in front. After arguing with the check in person, I was told “Sorry, it’s company policy”. Upon boarding, people with huge suitcases as “hand luggage” took up all the storage space and I, with a medium sized back pack, was expected to sit for 13 hours with a bag between my legs. The journey was uncomfortable. The food on the plane was close to the worst I have ever had on any airline. I will never fly Fiji Airways again, no matter how cheap the flight.

✅ Trip Verified | What a horrible first impression of a country. Apparently Fiji Airways doesn't count a backpack as a "personal item" like every other airline on the face of the Earth, so be prepared to shell out $140 USD for the "privilege" of bring it on board. Their service is nothing special, and definitely doesn't make up for that outrageous charge. Will definitely never be flying them again. They just felt money hungry. Lots of other tropical islands you can visit and not get ripped off.

Not Verified | It was five and half hours flight. They served only one breakfast. After that, they didn't offer anything unless we asked for a snack or drinks. They should have offered another light meal two hours after breakfast. Otherwise, everything is perfect.

Not Verified | Poor customer service. I was told that my flight could potentially be refunded (without guarantees) in case I could prove that for immigration reasons I was not going to board that flight. Once I sent proof, I did not receive any refund nor a voucher. Loss of time (many calls and emails) and money. I will avoid flying with this company in the future.

✅ Trip Verified | They charged us for overweight bags but they weren’t, we paid for seats but never got them! They lied to us at check-in about how many bags were allowed, the check in agents were the rudest people we’ve ever had to deal with, they lied to our faces and they power tripped on us! We wrote to customer service, I have emails confirming refunds but have never received a penny!! Do not trust this company! Do not fly with them!!

✅ Trip Verified | Fiji Airways caveat emptor. Sorry this is Long: We took Fiji Airway Business class from LAX-NAN-KDV June 21st as a Tabau club member. We arrived at LAX at 2PM given the next connection would be tight and moved from the AA terminal to Bradley and found a seat, at 15:30 we get at text and email from Fiji Airways that out flight is delayed 18 hours (4PM Saturday). I immediately call the #800 and they are mostly clueless about the flight and are totally clueless when I ask about a hotel voucher. Basically, they tell me we are on our own which and the Contract of Carriage does not require them to pay even though it was their mechanically issue. We all know that this is a lie. I call, and get a hotel nearby and we head to the hotel. Once there I get notifications of our rebooking to KDV on Wednesday even though we arrive Sunday night late. I call Fiji Airways again and find that they are booked solid to KDV Monday and have no flights to KDV Tuesday. I asked about the hotel the night of the 21st in LAX and hotel in NAN Sunday-Wednesday. They tell me we are on our own again. I decided to book my own charter to the place we are going to 1.5-hour boat ride from KDV. Saturday 22nd arrive at the airport for check in and find out if we had stayed until at the airport until Friday at 18:30 (no 1 told us) we would have gotten hotel vouchers and $70s in meal per diem. WHAT! I write Fiji Airways and get no response and no response from manager at check-in. In flight service is really really good, comfortable beds just nice people and apologies given multiple times. Get to NAN and again, in Business Class and Tabau club member and get meet and greet and ask for hotel voucher and taxi payment. Again, we are not required to give you this. It is late and we have early AM charter. Paid for the hotel and charter as we were not going to lose 3 days of vacation. So we get back 7/7 KDV-NAN-LAX no problems, and I put on a full court press to get paid for hotel in LAX and NAN and taxi both ways in NAN and per diem and refund on NAN-KDV for my wife and I. On 7/10 after much back and forth and sending receipts 3x they finally agreed to a refund via wire transfer, but it takes 21 days. August 1, I write and ask where is the money? Response we will check into it. August 5th, I write again and finally get a response saying I will be paid by the 9th nada. Wrote them again, but it is time to let everyone know how things are a Fiji Airways! Fiji Airway is great if things go right but when they do not, they are completely incompetent. I am out for the hotels and per diem at over $850 not even counting the charter. If flying to Fiji from the USA consider that your choices are direct flights from LAX and SFO and Fiji Airways at about 11+ hours or Qantas to Syndey and back or Air New Zealand to Auckland and back at more like 18+ of travel time. The choices are not great! We loved Fiji, but Fiji Airways is horrible (maybe worse that horrible) when things do not go right.

Not Verified | We were charged 240 for bags! the agents at the check in were so rude and disrespectful. They lied to us out right and told us we were allowed only one bag each for carry on including a purse. Watching at the gate half the people had at least two bags. They charged us for seats but didn’t give us the seats? Never fly this airline again.

Not Verified | Fiji Airways has the best legroom and the food is delicious, it has the best headphones but sadly you have to be told to keep your window shade up and give your headphones back at the end of the flight. Staff is great but not coordinating a lot.

✅ Trip Verified | Great Service, My flight and experience was great. Flight departed and arrived on time with excellent inflight service. Seats were comfortable on A330.